not to derail this thread further, but some of the att hate was warranted when they got crushed by the iphone, but had exclusivity for the device and didn't care about their network as much.
but since they lost the iphone exclusivity and i went from vzw to them for a good windows phone, i've been nothing but pleased with the network, and also been extremely pleased with the customer service.
i despised going into verizon stores because they felt like going into a used car lot. full of extremely biased and unknowledgeable salespeople who just want to hustle you and don't give two craps about what you want or really came in for.