04-06-2012 12:42 PM
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  1. bobsentell's Avatar
    Yeah that would suck. :-) I hope we get them on the 6th...
    Me too. I put my Pre 3 on eBay already and it closes on the 5th.
    03-31-2012 09:19 PM
  2. wheelerk's Avatar
    I got one e-mail from AT&T saying that my Lumia 900 will be delivered on or before April 6th. I got this e-mail yesterday at 3:40PM EST. I've received no further e-mails since then.

    I got skittish about ordering accessories with my phone order so I ordered my gel case as a separate order a few hours later. I felt that if there is anything that could hold up an entire order, it's not a lack of phones, but a lack of accessories. Not knowing exactly how the ordering system works, I felt it'd be better to be on the safe side and keep the two orders (one for the phone and the other for the $20 skin).

    My phone is on "pre-order" status. My gel case is "processing".
    Doh!!! thats what I should have done. :-) Darn, I hope that case doesn't hold up my order.
    03-31-2012 09:30 PM
  3. wheelerk's Avatar
    I just got the email exactly 24hrs after ordering, so I'm convinced that it's just the automated system. :-)

    Sent from my HTC TITAN using Board Express
    04-01-2012 10:56 AM
  4. Dave Blake's Avatar
    I think we should all stop worrying about this. I thing the backorder thing is just because the device hasn't been released to ship in the system yet that tells the computers at the warehouse not to ship any of the devices otherwise the automated systems would be all screwed up. AT&T ships all orders the same day if receiver before 10pm central time. I live near the ATC Logistics building where all this is done I work in that building a few times a year its an interesting process. I haven't been in this week but I can grantee you this is being handled like an iPhone release they have all the Lumias in one pick module under armed Gard waiting for the backorder to be released. This happens 2 or three times a year when AT&T has a big phone release. When the 4S was released I had to do some work in that areas I was escorted the entire time. AT&T takes these releases very seriously. It would be a huge fail if Nokia and AT&T failed to have a proper supply on hand to meet the pre orders. No units have shipped to the stores yet this is to insure that they have enough units on hand to cover the pre orders. Once our units have been shipped AT&T will send out the remaining inventory to the stores each stores unit count will be based on individual sales.
    04-01-2012 11:31 AM
  5. mcjama76's Avatar
    Lets just chalk this up to a REALLY bad April Fools joke?
    04-01-2012 01:37 PM
  6. kevinrstruck's Avatar
    Anytime you pre-order a phone from AT&T it immediately goes on backorder. AT&T ships their phones very quickly. If you ordered any phone that is currently released today, it would ship tomorrow. This is the way the system is setup. Since this phone cannot be shipped immediately, it goes into backorder status.

    It will ship on Wed or Thursday as expected and you will receive it on Thursday or Friday as expected.

    I have been through several pre-orders and all of them go this way. This is normal. There is no need to panic.

    I wish AT&T would tell their customers this when they pre-order but for whatever reason they don't and every time they get tons of phone calls, complaints at the stores and phone forums blowing up with panicking people who already sold their old phones, ebay'd them or something.
    04-01-2012 01:46 PM
  7. AndreaCristiano's Avatar
    the status of both my phone and zagg is now processing. It was not like that previous. I bet mine ships on the 3rd like I was originally told!
    04-01-2012 05:21 PM
  8. JOHNGAETANO's Avatar
    Wonder if we might get it on Thursday
    04-01-2012 05:35 PM
  9. AndreaCristiano's Avatar
    Wonder if we might get it on Thursday
    if mine ships on the 3rd the max it would take to get to jersey is 2 days
    04-01-2012 05:47 PM
  10. markgrif's Avatar
    I got the "backorder" email. My status now says "in progress - pending shipment".

    All is OK.
    04-01-2012 07:45 PM
  11. ikissfutebol's Avatar
    From Gotta Be Mobile- Nokia Lumia 900 Tops AT&T Charts on Amazon

    Word is they are on backorder at Amazon! Supposedly it took 24 hours to hit backorder status at AT&T, too. So this could very well be true.

    For those that say it's impossible because of the lack of marketing- anyone that reads and kind of cell phone/tech news had a number of chances to at least hear the Lumia 900 name via one of the several awards it has one- the count is 10 awards on the Nokia page.
    04-02-2012 03:05 PM
  12. dacunto's Avatar
    A little perspective, I also ordered an Iphone S (for the wife...... silly girl) along with my Lumina 900. The iphone shows backorder status as well. My email shows it will be shipped on the 5th. So hopefully for delivery on the 6th.
    04-02-2012 03:24 PM
  13. gtbuzz's Avatar
    I never got any sort of backorder email. Ordered early afternoon on Friday, off-contract, on a premier account. I did notice something that nobody else has mentioned though. On my order status page, there are three icons for received, attention and shipped.

    There's a check mark in the box for received, but there's a red exclamation point in the attention box. Not sure what that means. There's also an message on the top of the page that says the item is a preorder item, but no mention of what that attention icon specifically means.

    Anyone know?
    04-02-2012 03:36 PM
  14. AlexanderJJJ's Avatar
    I never got any sort of backorder email. Ordered early afternoon on Friday, off-contract, on a premier account. I did notice something that nobody else has mentioned though. On my order status page, there are three icons for received, attention and shipped.

    There's a check mark in the box for received, but there's a red exclamation point in the attention box. Not sure what that means. There's also an message on the top of the page that says the item is a preorder item, but no mention of what that attention icon specifically means.

    Anyone know?
    Mine shows the same thing too.
    04-02-2012 03:42 PM
  15. krayziehustler's Avatar
    Mine shows the same thing too.
    same here
    04-02-2012 03:51 PM
  16. gtbuzz's Avatar
    I never got any sort of backorder email. Ordered early afternoon on Friday, off-contract, on a premier account. I did notice something that nobody else has mentioned though. On my order status page, there are three icons for received, attention and shipped.

    There's a check mark in the box for received, but there's a red exclamation point in the attention box. Not sure what that means. There's also an message on the top of the page that says the item is a preorder item, but no mention of what that attention icon specifically means.

    Anyone know?
    Well that's incredibly annoying. I tried calling AT&T customer service (both at 611 and 800-331-0500), to find out what that attention symbol means, and both times the system can't find my order based on phone # / zip. It tries to then transfer me to an operator and I get a message "we're sorry, but we are unable to transfer your call at this moment. Goodbye."

    That's some bang-up customer service there. I swear if this weren't an AT&T exclusive, I would have bolted. I've been with all 4 of the major providers at one point or another and AT&T by far has the worst customer service (Tmobile had the best IMO - too bad they had no coverage).
    04-02-2012 04:12 PM
  17. hsleviant's Avatar
    Well that's incredibly annoying. I tried calling AT&T customer service (both at 611 and 800-331-0500), to find out what that attention symbol means, and both times the system can't find my order based on phone # / zip. It tries to then transfer me to an operator and I get a message "we're sorry, but we are unable to transfer your call at this moment. Goodbye."

    That's some bang-up customer service there. I swear if this weren't an AT&T exclusive, I would have bolted. I've been with all 4 of the major providers at one point or another and AT&T by far has the worst customer service (Tmobile had the best IMO - too bad they had no coverage).
    If you have a FAN account and your order routes through Premier Enterprise service, the regular order tracking system doesn't see the order. I had the "attention" mark on my order, which is why I called. When I was able to talk to a representative through 611, she saw that I needed Premier Enterprise side customer support to help me and transferred me. Their number is 866 499 8008.

    The rep on the Premier side found my order. To confirm that the order had no issues holding it up (other than the fact that the phone is a pre-order), he "processed" the order and gave me a confirmation number for my order.

    Now, when I refresh the status page for the Premier order status, the exclamation mark is gone, and the second box is labelled "Pre-Order" with check mark.

    You might want to call the 866 number above if you are a Premier FAN account holder still seeing the "attention" exclamation mark on phase two of your order status (my account has had that business tag stuck to it for years after I worked for an employer that used ADP and offered the AT&T discount through ADP).
    gtbuzz likes this.
    04-02-2012 05:08 PM
  18. ovrkast's Avatar
    I got the "backorder" email. My status now says "in progress - pending shipment".

    All is OK.
    Mine has always displayed that message as well as getting the email. If you log onto AT&T's site and click on "My Orders", you'll notice the status will still say backordered. Like others have been saying, it's probably a inventory thing that's affected by the fact that the phone is simply not available for shipment.
    04-02-2012 05:16 PM
  19. hsleviant's Avatar
    If you have a FAN account and your order routes through Premier Enterprise service, the regular order tracking system doesn't see the order. I had the "attention" mark on my order, which is why I called. When I was able to talk to a representative through 611, she saw that I needed Premier Enterprise side customer support to help me and transferred me. Their number is 866 499 8008.

    The rep on the Premier side found my order. To confirm that the order had no issues holding it up (other than the fact that the phone is a pre-order), he "processed" the order and gave me a confirmation number for my order.

    Now, when I refresh the status page for the Premier order status, the exclamation mark is gone, and the second box is labelled "Pre-Order" with check mark.

    You might want to call the 866 number above if you are a Premier FAN account holder still seeing the "attention" exclamation mark on phase two of your order status (my account has had that business tag stuck to it for years after I worked for an employer that used ADP and offered the AT&T discount through ADP).
    One more note about my order. My order now shows up in my regular online account under "My Orders" when it did not previously. It is interesting that the MicroSim listed to ship with it is called the "Replacement microsim for Apple iPad." The order status on the regular online att.com account lists my order as "backordered."
    04-02-2012 05:16 PM
  20. bobsentell's Avatar
    Heard back from the CSR I know at AT&T. All pre-orders will show "Backordered" until they actually ship. The reason is the device hasn't technically launched yet so they are in a backorder position. If your order doesn't say it's backordered, then that is just cosmetic. It is backordered.

    Now, here's the rub, they won't update the system until it ships. So even if they run out of stock, it'll stay "backordered" until they get enough stock to fill all of the orders. And even then their inventory system may not update when it ships.

    Basically, you may not know they are out of stock until it fails to arrive.
    Dave Blake likes this.
    04-02-2012 05:52 PM
  21. i run this town's Avatar
    as many aforementioned in regards to the backorder situation. I just got off the phone with a CSR from ATT, she claimed that the back order status is simple due to the phone not being in stock within the system. That makes perfect sense; since if you were to go to a store to buy a container of peanut butter and it wasnt in stock, they would back order it. i pre ordered mine the minute it was released on the att website. i was eligible for an upgrade and have been a faithful member since 1999. I immediately received the first two emails as everyone else did, and then 24 hours later the same emailing telling me that it was backordered. seeing that i bought it 2pm est time, i am assuming i was among the first. I would like to think based on that assumption ALONE, that ATT couldnt be out of stock that quickly. hence, why i just got off the phone looking for confirmation of such. I am sure most people have come to this conclusion already, but just thought i would add my two cents to this thread.

    -Rick
    (iphone4, converting to lumia)
    microsoft/nokia/att..... DONT FAIL ME now!


    EDIT: looks like Bob was on the phone at the same time as me. and they told us identical things. so there hopefully is more relieving confirmation for everyone. (my lady didnt sell the fact that they MAY run out of stock, she was rather assured that they had plenty of stock) lets hope she is RIGHT
    Last edited by rickd21; 04-02-2012 at 06:56 PM. Reason: correction
    Dave Blake likes this.
    04-02-2012 06:52 PM
  22. thirteenyahs's Avatar
    My card was charged a little bit ago and now i'm showing a ship date of today.
    thoughthalo likes this.
    04-02-2012 07:03 PM
  23. jd914's Avatar
    My card was charged a little bit ago and now i'm showing a ship date of today.
    Mine too but I have not received any official notification that it's going to ship today. It's ok, I know I'm going to have it by friday this week :)
    04-02-2012 07:06 PM
  24. gtbuzz's Avatar
    If you have a FAN account and your order routes through Premier Enterprise service, the regular order tracking system doesn't see the order. I had the "attention" mark on my order, which is why I called. When I was able to talk to a representative through 611, she saw that I needed Premier Enterprise side customer support to help me and transferred me. Their number is 866 499 8008.

    The rep on the Premier side found my order. To confirm that the order had no issues holding it up (other than the fact that the phone is a pre-order), he "processed" the order and gave me a confirmation number for my order.

    Now, when I refresh the status page for the Premier order status, the exclamation mark is gone, and the second box is labelled "Pre-Order" with check mark.

    You might want to call the 866 number above if you are a Premier FAN account holder still seeing the "attention" exclamation mark on phase two of your order status (my account has had that business tag stuck to it for years after I worked for an employer that used ADP and offered the AT&T discount through ADP).
    Thanks for the info. Interestingly enough, I just logged into the order status page again, and mine now also shows "pre-order" where it used to say attention. Shipping date has been updated from 3/30 to 4/2 now (although I have the feeling on preorder items that just has more to do with when the page is updated).

    Also, like other people in here, there's now a charge on my credit card for the full amount. It's still in the pending phase (on Amex), so it still may not ship for another few days, but we're getting close!!
    04-02-2012 07:43 PM
  25. hsleviant's Avatar
    If you have a FAN account and your order routes through Premier Enterprise service, the regular order tracking system doesn't see the order. I had the "attention" mark on my order, which is why I called. When I was able to talk to a representative through 611, she saw that I needed Premier Enterprise side customer support to help me and transferred me. Their number is 866 499 8008.

    The rep on the Premier side found my order. To confirm that the order had no issues holding it up (other than the fact that the phone is a pre-order), he "processed" the order and gave me a confirmation number for my order.

    Now, when I refresh the status page for the Premier order status, the exclamation mark is gone, and the second box is labelled "Pre-Order" with check mark.

    You might want to call the 866 number above if you are a Premier FAN account holder still seeing the "attention" exclamation mark on phase two of your order status (my account has had that business tag stuck to it for years after I worked for an employer that used ADP and offered the AT&T discount through ADP).
    I have a further update. DO NOT ask Premier to manually force your order through. This will actually create a second order. I was charged twice today. I would have received two phones. Premier support told me it was a "soft" charge and would release when the phone shipped. Regular support said that I had two orders in the system and would have received two phones if they didn't cancel one of the order. I was told that ALL preorders will show and exception alert on the status until much closer to the actual ship time.

    My apologies if any of the earlier information creates trouble for anyone. It baffles me that AT&T has a firewall of sorts between "regular" consumer customer support and the enterprise side support.
    04-02-2012 08:23 PM
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