04-06-2012 11:42 AM
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  1. Dave Blake's Avatar
    First I want to remind everyone that insulting other members in the forums is against forums rules if you do that you could get a warning or even be banned form the forums so don't do that.

    I live and work close to ATC Logistics in Fort Worth this is the building where all our phones will ship from. The way I understand it will work is the devices will ship starting late tonight or tomorrow morning next day delivery is included with all devices shipped. All preorders will ship before the stores get any devices. Everyone calm down.

    I love crowd panic at times it defines our world.
    vizagdude and i run this town like this.
    04-04-2012 01:31 PM
  2. AndreaCristiano's Avatar
    First I want to remind everyone that insulting other members in the forums is against forums rules if you do that you could get a warning or even be banned form the forums so don't do that.

    I live and work close to ATC Logistics in Fort Worth this is the building where all our phones will ship from. The way I understand it will work is the devices will ship starting late tonight or tomorrow morning next day delivery is included with all devices shipped. All reorders will ship before the stores get any devices. Everyone calm down.

    I love crowd panic at times it defines our world.
    Thank you sir and I apologize if I overstepped my bounds
    04-04-2012 01:34 PM
  3. apoc527's Avatar
    i love crowd panic at times it defines our world.
    qft.
    04-04-2012 01:36 PM
  4. kenosando#AC's Avatar
    *stops rioting in the streets and clams down*
    04-04-2012 01:37 PM
  5. tbeagl's Avatar
    I live and work close to ATC Logistics in Fort Worth this is the building where all our phones will ship from. The way I understand it will work is the devices will ship starting late tonight or tomorrow morning next day delivery is included with all devices shipped. All preorders will ship before the stores get any devices. Everyone calm down.
    I live in Desoto so hopefully I get it tomorrow:D
    04-04-2012 01:48 PM
  6. vizagdude's Avatar
    That has nothing to do with customer service. When something is on back order there is no way to approximate shipping. You knew what you were getting into when you pre ordered. Stop being a Nancy and blaming At&t for your impatience
    how come everyone else on this site knows this info that is illusive only to you? When we pre ordered it told you shipping on the 5th for a delivery on the sixth. There are multiple AT&T employees that are members here and they all confirmed. Yet you come on here with your bs anti AT&T rant. preconceived notions of bad customer service and the inability to see the info all around you makes you seem like a nancy yes.
    I am not sure which AT&T Reps you are talking about, but the ones I've contacted did not have a clue about my order or the shipping date even after I gave them the order number. **** they could not even look up my order. On the day of my order, I was told that if I pre-order I would get it on the 6th. But the following day, I get a back ordered email, and when asked, the only answer I got was, "that could be possible since it's a very popular device". I've seen Apple and Android Fanboys, this the first time I'm seeing an AT&T one. Huh well, I guess there is a first time for everything.
    04-04-2012 02:00 PM
  7. AndreaCristiano's Avatar
    I am not sure which AT&T Reps you are talking about, but the ones I've contacted did not have a clue about my order or the shipping date even after I gave them the order number. **** they could not even look up my order. On the day of my order, I was told that if I pre-order I would get it on the 6th. But the following day, I get a back ordered email, and when asked, the only answer I got was, "that could be possible since it's a very popular device". I've seen Apple and Android Fanboys, this the first time I'm seeing an AT&T one. Huh well, I guess there is a first time for everything.
    umm read above man. AT&T employees leaving info. Plus when I ordered my emails all told me and others the dates. I'm not a fanboy of anything, I just find it silly that people blame AT&T or anything for that matter when the knowledge is out there. Even if a persons CSR didnt tell them that info being a member on here everyone has relayed the same thing for pre orders shipping on the 5th delivery on the 6th.
    04-04-2012 02:04 PM
  8. bobsentell's Avatar
    I must add that this new information seems to correlate exactly with the initial email we got from at&t. So, in other words, nothing really has changed.
    04-04-2012 02:42 PM
  9. AndreaCristiano's Avatar
    I must add that this new information seems to correlate exactly with the initial email we got from at&t. So, in other words, nothing really has changed.
    Exactly so its not AT&T's fault that some on here are rambling on
    04-04-2012 02:49 PM
  10. i run this town's Avatar
    once again i agree with bob's comment. and ironically every time i come to read this post, my statement follows bobs. no follow up emails, no changes on the order status. the only thing that has occurred was that my CC was charged. so... lets all hope and pray that april 6th will be our christmas in the spring (my apologies to whomever feels offended by my religious reference)
    04-04-2012 02:55 PM
  11. AndreaCristiano's Avatar
    once again i agree with bob's comment. and ironically every time i come to read this post, my statement follows bobs. no follow up emails, no changes on the order status. the only thing that has occurred was that my CC was charged. so... lets all hope and pray that april 6th will be our christmas in the spring (my apologies to whomever feels offended by my religious reference)
    I'm a devout Christian and I am in no way offended brother God bless! PS My card is still pending you sure yours went through and isnt in pending status?
    04-04-2012 03:05 PM
  12. vizagdude's Avatar
    Exactly so its not AT&T's fault that some on here are rambling on
    And you are not an AT&T Fanboy.. LOL.. get a life dude.

    Every one has their own experience. I for for one did not get an email with specific ship date, but got a back-ordered follow up email. I ordered mine in store.
    04-04-2012 03:06 PM
  13. brandon_powell's Avatar
    My cc charge has actually dropped off my card. Odd... Well I can't wait to get this phone. No matter when that is . LOL
    04-04-2012 03:07 PM
  14. AndreaCristiano's Avatar
    And you are not an AT&T Fanboy.. LOL.. get a life dude.

    Every one has their own experience. I for for one did not get an email with specific ship date, but got a back-ordered follow up email. I ordered mine in store.
    so then your rep did a sh!te job so you should go into that store and talk to a manager and explain you had to get the info from a forum because his employee sucked. Maybe you can get a free case or something. In the end you can't blame all AT&T for a crappy CSR.
    04-04-2012 03:08 PM
  15. AndreaCristiano's Avatar
    My cc charge has actually dropped off my card. Odd... Well I can't wait to get this phone. No matter when that is . LOL
    weird mine is gone now too
    04-04-2012 03:10 PM
  16. i run this town's Avatar
    weird mine is gone now too
    yes, me too. just looked. completely removed from my online statement. extremely odd, and mine was not in the pending stage. i thought the charge had gone through... clearly i was wronh
    04-04-2012 03:13 PM
  17. sting7k's Avatar
    I am not sure which AT&T Reps you are talking about, but the ones I've contacted did not have a clue about my order or the shipping date even after I gave them the order number. **** they could not even look up my order. On the day of my order, I was told that if I pre-order I would get it on the 6th. But the following day, I get a back ordered email, and when asked, the only answer I got was, "that could be possible since it's a very popular device". I've seen Apple and Android Fanboys, this the first time I'm seeing an AT&T one. Huh well, I guess there is a first time for everything.
    Everyone's says they are back ordered. It is because the phones are not yet at AT&T's fullfillment center so automated emails went out stating they are back ordered. Some lowly reps might not know that it comes out on Sunday and pre-orders will get them on Friday; as AT&T has told multiple media outlets. It's all over the internet about how the release is going down.
    04-04-2012 03:14 PM
  18. ovrkast's Avatar
    And you are not an AT&T Fanboy.. LOL.. get a life dude.

    Every one has their own experience. I for for one did not get an email with specific ship date, but got a back-ordered follow up email. I ordered mine in store.
    I ordered mine on 3/30 in-store and got all the respective emails, but my buddy who also ordered in-store on 3/31 have not received any emails, but it does show up under "My Orders" on AT&T's site. Both our cards have been charged (not pending). Like many others I am patiently waiting and hopeful that the phone will arrive on the 6th regardless if a follow-up email goes out or not.

    Good things will come to those who can wait :blush:
    04-04-2012 03:15 PM
  19. raruhs's Avatar
    My charge to my account also was removed from pending transaction and it is not on the actual charges. I have not received any new notification email and in AT&T pages it still says pending/processing I hope all is ok.... Let's see... time will tell..
    04-04-2012 03:15 PM
  20. ovrkast's Avatar
    My charge to my account also was removed from pending transaction and it is not on the actual charges. I have not received any new notification email and in AT&T pages it still says pending/processing I hope all is ok.... Let's see... time will tell..
    The amount dropped off your account because the hold that AT&T puts on the card is only valid for 3-4 business days. After that the amount falls off, and AT&T will put the charge back on your card when the product ships. The charge will be final at that point.
    raruhs likes this.
    04-04-2012 03:19 PM
  21. sting7k's Avatar
    Just checked; AT&T order status says processing and CC account page still shows charge as pending. I'm going to be watching my inbox all night!
    04-04-2012 03:20 PM
  22. raruhs's Avatar
    The amount dropped off your account because the hold that AT&T puts on the card is only valid for 3-4 business days. After that the amount falls off, and AT&T will put the charge back on your card when the product ships. The charge will be final at that point.
    I was guessing that, but you know, when you wait and date is so close, you start getting anxious.. hehehe :) Thanks!
    04-04-2012 03:22 PM
  23. AndreaCristiano's Avatar
    HUGE UPDATE!!!!
    You are now chatting with 'Lisa'

    Lisa: Hello, thank you for chatting with AT&T today. I see that you have a question regarding the details of an order. Is that correct?
    Andrea Maietta: yes
    Lisa: I will be happy to assist you.
    Andrea Maietta: Thank you
    Lisa: In order to protect your privacy, may I please have the First Name, Last Name, and the last four digits of the Social Security Number associated with this account?
    Lisa: You are welcome.
    Andrea Maietta: Andrea Maietta XXXX
    Lisa: Thank you.
    Lisa: I understand you are unable to locate your order. Is that correct?
    Andrea Maietta: you're welcome. Well my order says processing. Until today my credit card showed the payment processing as well. I was expecting a 4/5 ship date. Now my pending payment has disappeared and I dont know why
    Lisa: I do apologize for any confusion. At this time the device is scheduled for release tomorrow and at that time
    preorders should be filled.
    Andrea Maietta: excellent so shipping is still on for tomorrow?
    Lisa: From what I understand it is still scheduled for the 5th.
    Andrea Maietta: Thank you Kindly
    Lisa: You are very welcome. Do you have any other questions or concerns for me today?
    Andrea Maietta: no have a nice day :)
    04-04-2012 03:25 PM
  24. vizagdude's Avatar
    Good things will come to those who can wait :blush:
    It's not like we have a choice :dry
    04-04-2012 03:25 PM
  25. AndreaCristiano's Avatar
    Just wanna bump this think you should read my above post :D
    04-04-2012 03:48 PM
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