04-09-2012 02:07 PM
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  1. brandon_powell's Avatar
    Yeah! Order on 1st and just notified shipped!:lol:

    However another one on 3rd has no update. They even removed "will arrive on or before 6th" from the status page....:mad:
    It's a little frustrating seeing people who ordered after me are getting shipping notifications. I think I just need to stop looking at these threads. LOL

    I orderd at 12:30 CST on the 30th, and I got nothing other than "processing".
    04-05-2012 05:18 PM
  2. TreizFaction's Avatar
    Just got off the phone with the ATT Premier retards. I have had to call them three times because my order was held up. The first time they didn't want to help me. The second time everything was supposed to be taken care of. I get home this afternoon to check for tracking number and nada! Still shows on hold, and it turns out that everything was fine in the system, they just forgot to update the order and remove the hold. WTH!!!! Now it seems I won't be getting mine tomorrow. :mad:
    04-05-2012 05:19 PM
  3. miggs357's Avatar
    Premier site FINALLY updated. Says complete and below shows shipped marked with tracking number for FedEx. Also, got the email confirmation.
    04-05-2012 05:20 PM
  4. gtbuzz's Avatar
    The one I ordered from the Premiere website has the "on or before April 6th" removed too. I just noticed that.
    Bizarre. Mine was removed as well. Ordered through Premiere on April 30th shortly after the page went live. Still no info through the main AT&T page. First time i've started to worry about tomorrow. Sucks since I leave town for a week on Sat.
    04-05-2012 05:22 PM
  5. RonV42's Avatar
    Got my shipping notice and FedEx shows it will delivered tomorrow afternoon! Ya!
    04-05-2012 05:24 PM
  6. deogxu's Avatar
    It's a little frustrating seeing people who ordered after me are getting shipping notifications. I think I just need to stop looking at these threads. LOL

    I orderd at 12:30 CST on the 30th, and I got nothing other than "processing".
    Sorry but just received the 2nd order's tracking.....
    04-05-2012 05:26 PM
  7. mais.318's Avatar
    I just got the notification email with the tracking number, but my cyan bumper is not being shipped with the phone, I don't want my Lumia to go caseless. Are anyone else's cases being shipped seperatly?
    04-05-2012 05:26 PM
  8. deogxu's Avatar
    The one I ordered from the Premiere website has the "on or before April 6th" removed too. I just noticed that.
    2nd order just shipped~ both from premier site...
    04-05-2012 05:27 PM
  9. jd914's Avatar
    my order has shipped, should be getting it tomorrow. :)
    04-05-2012 05:29 PM
  10. srijans's Avatar
    Ordered on 3/31 around 5:30 PM EST .. Status is updated to shipped with a tracking # from Fedex ... Should be here by 3 PM tomorrow ...
    04-05-2012 05:29 PM
  11. ByroGyro's Avatar
    If you're having problems finding a tracking number try going to https://www.att.com/eos/unauth/eosLo...S00Z290000000u then clicking on the "Questions about your order status" gif on the right side of the page. Here is a transcript of my conversation with the Agent. (Keep in mind, I was not, at the time, able to find a tracking number)

    Markese: Hello, thank you for chatting with AT&T today. I see that you have a question regarding the details of an order. Is that correct?
    [Me]: Yes, that is correct
    Markese: I can certainly assist you today.
    Markese: In order to protect your privacy, may I please have the First Name, Last Name, and the last four digits of the Social Security Number associated with this account?
    [Me]: [Deleted for privacy]
    Markese: Thank you for providing that information.
    Markese: Do you have the order number?
    [Me]: Yes, I do
    [Me]: [Deleted for privacy]
    Markese: I can take that order number.
    Markese: Thank you.
    Markese: Thank you for aptiently waiting.
    Markese: I am sorry for the typo above. I have located the order and do see that the Estimated delivery date is Apr 6, 2012 by 3:00 PM. The tracking number is [deleted for privacy]. The shipping carrier is Fed Ex. To further track the order, you may reach Federal Express directly on 800-463-3339 or visit their website by clicking here.
    Markese:
    Markese: Are there any other questions or concerns I can answer for you today?
    [Me]: No, And thank you very much :)
    Markese: Thank you for chatting with AT&T today. It has been a pleasure assisting you. Please come back and chat with us again if you need help in the future. We appreciate your business. You may click the “Close” button in the chat window to close this chat.
    04-05-2012 05:31 PM
  12. B00m79's Avatar
    Did all of you who have confirmation numbers order yours online, or in store?
    04-05-2012 05:31 PM
  13. dasfoto's Avatar
    pre-ordered two in store on the 31st. a black and blue. the black has a FedEx number that isn't in their system yet. The Blue is still pending.
    04-05-2012 05:35 PM
  14. zerodata's Avatar
    Pre-ordered in the store at noon on the 30th. Black lumia 900. No shipping info yet.
    04-05-2012 05:39 PM
  15. Cartman's Avatar
    Just ordered another one on a new line through our Premier rep. Lets see what the order email says about delivery once I get it :)
    04-05-2012 05:41 PM
  16. samuch's Avatar
    Well, just got off the phone with Amazon who told me it takes longer through them. It has to go from ATT, to Amazon's fulfillment center, then out to the customer. :(
    04-05-2012 05:42 PM
  17. Inkerguy's Avatar
    Just tried the Agent chat and my order is 'in Processing. It will take 24-48 hours to process and 2 days to ship". Which if I have to wait until monday is fine, but I'll order online instead of at the store from here on out. I pre-ordered on the 30th at 6:30 pm in a store and haven't recieved any emails. But at least it went from 'Backordered' to 'Processing' today :)
    04-05-2012 05:44 PM
  18. Wade.Lovings's Avatar
    Just checked my order status, and have my tracking # estimated delivery tomorrow around 3pm.

    STOKED!!!
    04-05-2012 05:46 PM
  19. Robert6512's Avatar
    So I ordered mine in an ATT store on Friday 3-30-12 around 12:00. The website has FINALLY been updated to show a tracking number. I haven't received a confirmation E-mail yet. So don't despair for those who haven't received anything yet. You will get one. Just give them some time.
    04-05-2012 05:46 PM
  20. slick5150's Avatar
    Just tried the Agent chat and my order is 'in Processing. It will take 24-48 hours to process and 2 days to ship". Which if I have to wait until monday is fine, but I'll order online instead of at the store from here on out. I pre-ordered on the 30th at 6:30 pm in a store and haven't recieved any emails. But at least it went from 'Backordered' to 'Processing' today :)
    Seriously folks, STOP chatting and calling the CSRs. They're just giving you corporate speak responses.

    I ordered on the 30th as well, and my order FINALLY flipped to shipped literally 30 seconds ago. If you preordered, there's a 99.9% chance yours is going to ship out today whether you've gotten the notice yet or not. FedEx is obviously scanning them into their system (my tracking info shows they picked up the order hours before it got scanned in w/ a tracking #) in no particular order, but they have them and they will ship them today.

    Everyone relax.
    kenosando#AC likes this.
    04-05-2012 05:48 PM
  21. rogeret's Avatar
    If you're having problems finding a tracking number try going to https://www.att.com/eos/unauth/eosLo...S00Z290000000u then clicking on the "Questions about your order status" gif on the right side of the page. Here is a transcript of my conversation with the Agent. (Keep in mind, I was not, at the time, able to find a tracking number)

    Markese: Hello, thank you for chatting with AT&T today. I see that you have a question regarding the details of an order. Is that correct?
    [Me]: Yes, that is correct
    Markese: I can certainly assist you today.
    Markese: In order to protect your privacy, may I please have the First Name, Last Name, and the last four digits of the Social Security Number associated with this account?
    [Me]: [Deleted for privacy]
    Markese: Thank you for providing that information.
    Markese: Do you have the order number?
    [Me]: Yes, I do
    [Me]: [Deleted for privacy]
    Markese: I can take that order number.
    Markese: Thank you.
    Markese: Thank you for aptiently waiting.
    Markese: I am sorry for the typo above. I have located the order and do see that the Estimated delivery date is Apr 6, 2012 by 3:00 PM. The tracking number is [deleted for privacy]. The shipping carrier is Fed Ex. To further track the order, you may reach Federal Express directly on 800-463-3339 or visit their website by clicking here.
    Markese:
    Markese: Are there any other questions or concerns I can answer for you today?
    [Me]: No, And thank you very much :)
    Markese: Thank you for chatting with AT&T today. It has been a pleasure assisting you. Please come back and chat with us again if you need help in the future. We appreciate your business. You may click the “Close” button in the chat window to close this chat.
    I think you just got lucky...

    Lisa: Thank you for holding. I have located your order and I do see that it is in progress at this time.

    Lisa: Your device has been ordered during a special pre-order event. Pre-ordered devices are processed on a first-come, first-served basis. We will notify you by e-mail when your device has shipped from our warehouse.
    04-05-2012 05:49 PM
  22. ovrkast's Avatar
    pre-ordered two in store on the 31st. a black and blue. the black has a FedEx number that isn't in their system yet. The Blue is still pending.
    Wow...yours was an in-store order and received a tracking number? You're the first I've heard of that. I'm quite frustrated that online orders are more valued than in-store =(
    04-05-2012 05:49 PM
  23. zerodata's Avatar
    Wow...yours was an in-store order and received a tracking number? You're the first I've heard of that. I'm quite frustrated that online orders are more valued than in-store =(
    Ordered in store on the 30th. Just got a tracking number.
    ovrkast and Inkerguy like this.
    04-05-2012 05:51 PM
  24. mazepica's Avatar
    Just received my At&t order confirmation email (April 5th @ 3:35 pm) stating that my Lumia (Cyan) has shipped! It's being shipped from Fort Worth, TX through FedEx. Will be delivered tomorrow by 4:30 pm. I ordered online on March 30th @ 1 pm. It will be an Amazing Day!
    Inkerguy likes this.
    04-05-2012 05:52 PM
  25. Inkerguy's Avatar
    Seriously folks, STOP chatting and calling the CSRs. They're just giving you corporate speak responses.

    I ordered on the 30th as well, and my order FINALLY flipped to shipped literally 30 seconds ago. If you preordered, there's a 99.9% chance yours is going to ship out today whether you've gotten the notice yet or not. FedEx is obviously scanning them into their system (my tracking info shows they picked up the order hours before it got scanned in w/ a tracking #) in no particular order, but they have them and they will ship them today.

    Everyone relax.
    Oh now where's the fun in that? :P Burning out an F5 key in 30 minutes is as 'Merican as wife beaters and Samuel L Jackson book readings.
    ovrkast likes this.
    04-05-2012 05:54 PM
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