04-13-2012 04:47 PM
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  1. fourg63's Avatar
    For some reason AT&T forgot to add my previous data and messaging plans to this phone. Coming from a Samsung Captivate this should've been a seamless transition. When I logged into my online account it showed my phone as unrecognized device with my data and messaging packages missing. I was forced to call AT&T and the rep was unaware that this phone even existed. After 45min with ATT support I think the issue has been resolved. This phone has been excellent thus far, albeit I do have a few minor gripes, but I'm straying way off topic here. I don't think ATT prepared well for the launch of this phone.
    04-07-2012 02:39 PM
  2. jimski's Avatar
    Pre-ordered my phone in-store last Sunday, for delivery to store yesterday. When I pre-ordered, my rep switched my unlimited plan to LTE unlimited. When my new phone came in, it was all set out of the box. A few taps on his keyboard and my rep said my new phone was active and ready. Took 5 minutes. Have only seen LTE on my screen since yesterday. About 7.5Mbps inside the house and 15Mbps outside. Friggin amazing.

    Sent from my Lumia 900 using Board Express
    04-07-2012 03:31 PM
  3. rdubmu's Avatar
    I had the same issue, what fixed it was a hard reset

    Sent from my Lumia 900 using Board Express
    04-07-2012 03:40 PM
  4. Oldmajor's Avatar
    This just happened to my Lumia, it worked yesterday and part of today. Then all of a sudden the lte indicator disappeared and didn't come back. Called ATT they couldn't fix it so the guy told me to reset my phone. After reset it came back
    04-07-2012 05:27 PM
  5. 1414H77's Avatar
    Here was my issue in an LTE market. It was working great. Then, even though it had 5 bars of LTE it stopped working (i.e., my ability to use data, even though the phone continued to show a strong 5 bar connection and with the LTE indicator). Also, when I went out of the city to a "4G" market with 4G on the indicator it still could not access the Internet. Then, later in the day back in the LTE area, the indicator completely died. The phone could access the internet on WIFI fine, but not on LTE or 4G. I was on the phone with the special tech support area for LTE and everything was set correctly, data was on, WIFI was off, etc. Finally, we did a complete reset of the phone and the data is working again.

    The tech support person said I was the 2nd Lumia owner today with exactly the same problem and the only thing that worked to fix it was a reset. He was going to call the first Lumia owner back later to see if theirs was continuing to work after the reset or if the problems began to recur. He did confirm, by the way, that LTE and 4G was not down where I was so it appears to perhaps be either a software problem with the phone and/or a radio issue.
    04-07-2012 05:39 PM
  6. Adiliyo's Avatar
    when you guys are saying "reset" do you mean a reboot of the phone or a reset to factory settings?
    04-07-2012 05:45 PM
  7. 1414H77's Avatar
    when you guys are saying "reset" do you mean a reboot of the phone or a reset to factory settings?
    Reset to factory settings, unfortunately.
    04-07-2012 05:46 PM
  8. Gaiking's Avatar
    Same happened to me today in Boston.....I went to AT&T and had to reset to get data back.

    Sent from my Lumia 900 using Board Express
    04-07-2012 05:50 PM
  9. Gaiking's Avatar
    Not reboot...hard reset...factory reset.....lose everything and start over.

    Sent from my Lumia 900 using Board Express
    04-07-2012 05:50 PM
  10. Rodolfo#WP's Avatar
    I'm not sure how much my experience relates to the OP's problem, because the store person should/would have known, but: Any time you insert a sim card into a new/different phone, att has to switch you over. You can make phone calls, but data services will not work until you are granted permission by att, the owner of your card. This is done routinely when you get the new phone from a store because your salesperson has to call att to activate your phone.

    I learned this when I thought I'd be able to use an unlocked BlackBerry Pearl as a weekend device, or whenever I preferred to carry a tiny phone in my jeans change pocket. I was able to use the phone, but if I wanted to use my data plan for mail or anything else, I had to call att each time I wanted to switch back and forth. I returned the BB.

    It may be that for those getting 900s through the mail, you may need to call att to get switched over and activate a data plan (and perhaps to get socked for the usual theft: the activation fee).

    Good luck to all in getting past these early challenges, which you will. :)
    04-07-2012 06:19 PM
  11. HillBillJr's Avatar
    For those who are switching from non LTE phones, please make sure you call AT&T and setup the plans properly as LTE is a totally independent network from UMTS. Everything needs to be provisioned correctly on the new network for data to work. VOice may work fine as it still uses UMTS.
    04-07-2012 06:34 PM
  12. Gurggles's Avatar
    I moved from a Titan to the 900. I had data yesterday on my 900 but since I got up I haven't had any luck. I got through to tier 1 tech support and couldn't find anything wrong on AT&Ts side. I put my microsim into my old iPhone 4 and got 3G data working without an issue.

    My 900 will say LTE but there's no data. I personally think my phone is defective but I can't get the phone swapped until the official launch day.
    04-07-2012 09:00 PM
  13. Gaiking's Avatar
    I moved from a Titan to the 900. I had data yesterday on my 900 but since I got up I haven't had any luck. I got through to tier 1 tech support and couldn't find anything wrong on AT&Ts side. I put my microsim into my old iPhone 4 and got 3G data working without an issue.

    My 900 will say LTE but there's no data. I personally think my phone is defective but I can't get the phone swapped until the official launch day.
    I think it has something to do with the way the 900 deals with LTE. Since the iPhone isn't LTE it wont have the problem. I had to hard reset the phone today to get cell data connectivity back. This seems to be some settings issue as opposed to hardware so I'm sure a firmware update would fix it......but who wants to wait for that? I can't wipe my phone every two days just for the honor of using a Nokia.
    04-07-2012 09:07 PM
  14. camaroguy's Avatar
    I am having this problem too, hard reset doesn't fix it...Could be a back end provisioning issue. I was told this at the store. If it doesn't clear up by Monday, I will go back.
    04-07-2012 09:14 PM
  15. goeman's Avatar
    I moved from a Titan to the 900. I had data yesterday on my 900 but since I got up I haven't had any luck. I got through to tier 1 tech support and couldn't find anything wrong on AT&Ts side. I put my microsim into my old iPhone 4 and got 3G data working without an issue.

    My 900 will say LTE but there's no data. I personally think my phone is defective but I can't get the phone swapped until the official launch day.
    simple fix for me was the following:



    Follow the troubleshooting steps below to resolve data connection issues:
    1.Remove the SIM card and leave the SIM card out for the next three steps.
    2.Perform a Master Reset (Settings > About).
    3.Let the product boot up without a SIM card.
    4.Turn off the device.
    5.Verify that the SIM card is LTE enabled.
    6.Insert SIM card and boot up.
    04-07-2012 09:18 PM
  16. goeman's Avatar
    I am having this problem too, hard reset doesn't fix it...Could be a back end provisioning issue. I was told this at the store. If it doesn't clear up by Monday, I will go back.
    simple fix for me was the following:



    Follow the troubleshooting steps below to resolve data connection issues:
    1.Remove the SIM card and leave the SIM card out for the next three steps.
    2.Perform a Master Reset (Settings > About).
    3.Let the product boot up without a SIM card.
    4.Turn off the device.
    5.Verify that the SIM card is LTE enabled.
    6.Insert SIM card and boot up.
    04-07-2012 09:18 PM
  17. goeman's Avatar
    I am having this problem too, hard reset doesn't fix it...Could be a back end provisioning issue. I was told this at the store. If it doesn't clear up by Monday, I will go back.
    simple fix for me was the following:

    Follow the troubleshooting steps below to resolve data connection issues:
    1.Remove the SIM card and leave the SIM card out for the next three steps.
    2.Perform a Master Reset (Settings > About).
    3.Let the product boot up without a SIM card.
    4.Turn off the device.
    5.Verify that the SIM card is LTE enabled.
    6.Insert SIM card and boot up.
    04-07-2012 09:19 PM
  18. Gaiking's Avatar
    simple fix for me was the following:

    Follow the troubleshooting steps below to resolve data connection issues:
    1.Remove the SIM card and leave the SIM card out for the next three steps.
    2.Perform a Master Reset (Settings > About).
    3.Let the product boot up without a SIM card.
    4.Turn off the device.
    5.Verify that the SIM card is LTE enabled.
    6.Insert SIM card and boot up.
    I did this earlier today...It worked until 5 minutes ago....No data again now.
    04-07-2012 09:25 PM
  19. Gurggles's Avatar
    I think it has something to do with the way the 900 deals with LTE. Since the iPhone isn't LTE it wont have the problem. I had to hard reset the phone today to get cell data connectivity back. This seems to be some settings issue as opposed to hardware so I'm sure a firmware update would fix it......but who wants to wait for that? I can't wipe my phone every two days just for the honor of using a Nokia.
    I completely agree! I love the look of this device but I won't let the industrial design of a product dictate my usage.
    04-07-2012 09:56 PM
  20. Jomon's Avatar
    Ok. I have the same issue and the store was not able to help me. I'm calling support now.
    04-07-2012 10:25 PM
  21. Gurggles's Avatar
    Ok. I have the same issue and the store was not able to help me. I'm calling support now.
    I called support, they didn't seem to know what was going on. I might just get a replacement on monday.
    04-07-2012 11:00 PM
  22. Jomon's Avatar
    Just did a hard reset and I got data connections working again. This is going to ruin the reviews of this device.
    04-07-2012 11:24 PM
  23. camaroguy's Avatar
    Guys its HIGHLY unlikely its the phones...Nokia knows how to build phones and it seems hard to fathom that Nokia AND ATT would miss a problem this large in the hardware testing. Its more than likely ATT's network somehow, and the phone isn't officially released yet, so its hard to say for sure what the deal might be at the moment
    Residing and Gaiking like this.
    04-07-2012 11:34 PM
  24. krayziehustler's Avatar
    same thing happened to me when I got the Titan...its ATT people NOT Nokia
    Gaiking likes this.
    04-07-2012 11:36 PM
  25. Gaiking's Avatar
    same thing happened to me when I got the Titan...its ATT people NOT Nokia
    How long did the data problem last for you with the Titan?
    04-07-2012 11:37 PM
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