Lumia 900 No Data on 3G/4G

[goeman]

I am having this problem too, hard reset doesn't fix it...Could be a back end provisioning issue. I was told this at the store. If it doesn't clear up by Monday, I will go back.

simple fix for me was the following:



Follow the troubleshooting steps below to resolve data connection issues:
1.Remove the SIM card and leave the SIM card out for the next three steps.
2.Perform a Master Reset (Settings > About).
3.Let the product boot up without a SIM card.
4.Turn off the device.
5.Verify that the SIM card is LTE enabled.
6.Insert SIM card and boot up.

 

[goeman]

I am having this problem too, hard reset doesn't fix it...Could be a back end provisioning issue. I was told this at the store. If it doesn't clear up by Monday, I will go back.

simple fix for me was the following:

Follow the troubleshooting steps below to resolve data connection issues:
1.Remove the SIM card and leave the SIM card out for the next three steps.
2.Perform a Master Reset (Settings > About).
3.Let the product boot up without a SIM card.
4.Turn off the device.
5.Verify that the SIM card is LTE enabled.
6.Insert SIM card and boot up.

 

[Gaiking]

simple fix for me was the following:

Follow the troubleshooting steps below to resolve data connection issues:
1.Remove the SIM card and leave the SIM card out for the next three steps.
2.Perform a Master Reset (Settings > About).
3.Let the product boot up without a SIM card.
4.Turn off the device.
5.Verify that the SIM card is LTE enabled.
6.Insert SIM card and boot up.

I did this earlier today...It worked until 5 minutes ago....No data again now.

 

[Gurggles]

I think it has something to do with the way the 900 deals with LTE. Since the iPhone isn't LTE it wont have the problem. I had to hard reset the phone today to get cell data connectivity back. This seems to be some settings issue as opposed to hardware so I'm sure a firmware update would fix it......but who wants to wait for that? I can't wipe my phone every two days just for the honor of using a Nokia.

I completely agree! I love the look of this device but I won't let the industrial design of a product dictate my usage.

 

[Jomon]

Ok. I have the same issue and the store was not able to help me. I'm calling support now.

 

[Gurggles]

Ok. I have the same issue and the store was not able to help me. I'm calling support now.

I called support, they didn't seem to know what was going on. I might just get a replacement on monday.

 

[Jomon]

Just did a hard reset and I got data connections working again. This is going to ruin the reviews of this device.

 

[camaroguy]

Guys its HIGHLY unlikely its the phones...Nokia knows how to build phones and it seems hard to fathom that Nokia AND ATT would miss a problem this large in the hardware testing. Its more than likely ATT's network somehow, and the phone isn't officially released yet, so its hard to say for sure what the deal might be at the moment

 

[krayziehustler]

same thing happened to me when I got the Titan...its ATT people NOT Nokia

 

[Gaiking]

same thing happened to me when I got the Titan...its ATT people NOT Nokia

How long did the data problem last for you with the Titan?

 

[krayziehustler]

How long did the data problem last for you with the Titan?

at least 2-3 weeks, mind you i went through 3 Titans and all had the same problem

 

[gskimmel]

I had the same issue. I went to the AT&T store but they were useless. I called tech support and they fixed the problem.

 

[Gaiking]

at least 2-3 weeks, mind you i went through 3 Titans and all had the same problem

Holy smokes....how did the problem get fixed?

 

[krayziehustler]

Holy smokes....how did the problem get fixed?

it just started working....i didn't do anything i just learned to deal with it...thank god all my data is cloud based so master reset is more of a minor annoyance

 

[altano]

I had this issue today and turning off the WiFi fixed it. I was NOT connected to any WiFi hotspots so I can't explain that. Even rebooting didn't fix it. I'm not sure if this is a fix that would work for others.

Sent from my Lumia 900 using Board Express

 

[altano]

Err, just to be clear, I turned the WiFi off and that fixed it, and it continued to work after I turned the WiFi back on.

Sent from my Lumia 900 using Board Express

 

[camaroguy]

The data is mysteriously working for me again. More than likely it was some back end provisioning issue on at&t's side.

 

[Gaiking]

My data is back as well...very strange. Perhaps it's just a little growing pain for the 900 on AT&Ts end ....I hope.

Sent from my Lumia 900 using Board Express

 

[firepromaster]

Hi. I didn't have a problem of losing data. When I activated my phone initially, I never had data at all. So I went to att website and started a support chat session. The rep never solved my problem and found out eventually at a corporate store that our town tower had gone down. So I decided to wait till the next day to do a support chat session again. This time the rep verified that our tower was up and I was receiving a voice signal but, still no data signal. After some background work on the reps part, setting up a lte plan and making sure my settings were good, the rep sent a message to my phone. It automatically went to sim applications and told me to press here to reboot phone. Rep told me to press it. After this lte was still inactive on my phone. She said a hard reset was a last option before sending me to a corporate store for a replacement sim. Thank the lord hard resetting the phone finally got my lte showing and working. I believe it's an att issue. Get on the phone or a support chat session until they fix it. I am really doubtful that most of our problems are hardware issues. Also sorry for the long post!!

 

[1414H77]

Well, yes, the hard reset YESTERDAY got LTE and data working again great BUT.... Today when I turned the phone it said LTE but the data would not work, although it does with wifi, so back to the same exact problem as yesterday. Unfortunately ATT tech support is closed on Sunday.

This phone's going back on Monday if they can't fix this once and for all. Plus, for what it is worth the LTE on my Verizon Razr was 2.5 times faster: 6 to 10 (usually 6 MB with 5 bars LTE) on AT&T versus 20 to 30 for Verizon (usually around 22 to 25). I love Windows Phone and the Lumia, but not if I can't reliably use the data.