Let me start by saying I love Windows Phone OS. I bought 2 Lumia 900's and 1 has been defective from the start. Random power offs, Losing data connection anytime the phone is cut off, sometimes wont cut on after being powered off, etc. I figured my phone was probably a lemon because my second one works perfectly. I called AT&T yesterday (Easter) and they told me i could take it to a store a swap it out for a new one.
So I call the store I bought it and they tell me they are all out except for 2 cyan (I had 2 black ones) and that I can go to another store a swap phones. I call the other store and they say they have them in stock (only 3). However, when i arrive at the store 20 mins walk from my job, they tell me i can't swap them out there! THey absolutely refused. After spending a few minutes berating them and asking for a call to someone in corporate AT&T. They retreat to the back and come back and puts the other store (my original point of purchase on the line). The manager at that store apologizes and tells me they are in stock and they were just holding 2 black ones for a business customer, but that they just found out the business customer got theirs in the mail.
I walk back to the other AT&T store and finally got a replacement, total time took 1.5 hours!
I also noticed a few things:
1. THe stores I called (3 in total) both only had a small stock (less than 5-6 phones that came in)
2. Other people have experience the no data connectvity issue (even a sales rep says she lost data connection after she powered her phone off)
3. They took atleast 6 calls about the Lumia 900 while I was in the store but told every caller they had a very limited stock..
So I call the store I bought it and they tell me they are all out except for 2 cyan (I had 2 black ones) and that I can go to another store a swap phones. I call the other store and they say they have them in stock (only 3). However, when i arrive at the store 20 mins walk from my job, they tell me i can't swap them out there! THey absolutely refused. After spending a few minutes berating them and asking for a call to someone in corporate AT&T. They retreat to the back and come back and puts the other store (my original point of purchase on the line). The manager at that store apologizes and tells me they are in stock and they were just holding 2 black ones for a business customer, but that they just found out the business customer got theirs in the mail.
I walk back to the other AT&T store and finally got a replacement, total time took 1.5 hours!
I also noticed a few things:
1. THe stores I called (3 in total) both only had a small stock (less than 5-6 phones that came in)
2. Other people have experience the no data connectvity issue (even a sales rep says she lost data connection after she powered her phone off)
3. They took atleast 6 calls about the Lumia 900 while I was in the store but told every caller they had a very limited stock..