1. dangish's Avatar
    http://conversations.nokia.com/2012/...-people-first/

    Sent from my Lumia 900 using Board Express
    04-10-2012 08:14 PM
  2. dangish's Avatar
    SUNNYVALE, CA, United States - This has been a memorable few months for Nokia in the US. After an award-winning product introduction at CES, followed by an incredible awareness campaign (in which we decked Times Square out in a range of colors), the stars were aligned for a successful sales start for the Lumia 900 at AT&T. On Monday, we saw that kind of a kick-off come to fruition, with a very positive response on day one.

    However, soon after AT&T began selling this flagship device, we identified a software issue. In short, a memory management issue was discovered that could, in some cases, lead to loss of data connectivity. As a proactive and prudent measure, we decided, together with AT&T, to take immediate action. We have identified the issue, and have developed a solution.

    If you have already purchased a Lumia 900, we are making two options available to you:

    • You will be able to update your device with the latest software via Zune on or around Monday, April 16th.

    or

    • Swap your current Lumia 900 for an updated Lumia 900

    We apologize for any inconvenience this may have caused. As a gesture of good will, every individual who has already purchased a Nokia Lumia 900 — or who will purchase one between now and April 21st – will receive a $100 credit to their AT&T bill.

    We believe the Nokia Lumia 900 is unlike any other smartphone on the market. It represents an exceptional balance of power, ease of use and value, all wrapped in one of the most stylish, striking designs ever. At $99.99 at AT&T, we think the Lumia 900 is already a fantastic deal. And now, it’s unbeatable.


    Sent from my Lumia 900 using Board Express
    Gaiking likes this.
    04-10-2012 08:15 PM
  3. acshaw80's Avatar
    is this for real? I'm getting a $100 credit on my phone bill next month?
    04-11-2012 08:16 AM
  4. Tyresian's Avatar
    If so this is a very kind gesture. I am skeptical that I'll get it since the phone was free on contract. However this will definitely help me cover my Verizon early termination fee.
    04-11-2012 08:24 AM
  5. techygeek82's Avatar
    I would suspect, even if you got the phone for free, you may still get the $100 credit. It doesn't look like there are any 'exceptions' except you have to be an AT&T customer.

    I really do think this is a great message Nokia is sending to other phone vendors. While the issue (now that I've experienced it) is an annoyance, I wasn't expecting a credit. I would have just been happy knowing a fix was coming and a short-term fix was working.
    04-11-2012 08:26 AM
  6. CHPro's Avatar
    Anything if you are not an AT&T Customer and bought the phone outright?
    04-11-2012 10:31 AM
  7. techygeek82's Avatar
    Anything if you are not an AT&T Customer and bought the phone outright?
    You HAVE to be an AT&T customer for the credit.
    04-11-2012 10:37 AM
  8. scrapple's Avatar
    i returned my 900 today (to big for me, gonna get the 800 or something down the road). Hope I still get the credit.. =)
    04-11-2012 02:10 PM
  9. camaroguy's Avatar
    There was already 5 different threads on this, and they have all been combined in a sticky at the top...come on guys.
    04-11-2012 02:28 PM
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