06-18-2012 03:15 PM
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  1. ftap's Avatar
    Why would you buy it off contract for $449 if the ETF is only $335?

    You get the phone and basically a free month of service ($100 credit) on contract ... then pay off the ETF for $315 ($325 - $10 prorate) and go month to month ?

    Just say'n.. its what I'm about to do :)

    I guess I'll go with Amazon since they have it for $49 anyone know of a place that has it for less ?
    U need to read the amazon fine print closely. I brought it for $20 on upgrade on my "spare line" that I never used. Amazon requires the actual phone on that line being upgraded for 181 days or they charge u an a extra $250 penalty. This is in addition to your normal etc.

    So if you want to swap devices and switch to your primary line (that's not eligible for upgrade). Than buying full price for $450 makes more sense.
    04-13-2012 09:55 PM
  2. gbateman's Avatar
    I installed the patch this morning and held my breath...it worked! I'm back in the matrix! Powered down and rebooted the the phone and it still worked!

    "Everyone gets knocked down, but the judge of a man's character is how he gets up" - Vine Lombardi

    "In the midst of adversity; the flower that bossums is the most beautiful of all" - Confucious

    Nokia stepped up and took ownership of this issue; they just earned a long-term customer in me...thanks guys!
    04-14-2012 10:07 AM
  3. joemd60's Avatar
    I have a friend who has the 900, the phone is now rendered useless after the software update. Acessing data is completely out of the question, I am puzzled as why this happened. Wasn't the update supposed to fix the problem, that she never had in the first place?
    04-14-2012 01:06 PM
  4. gbateman's Avatar
    I have a friend who has the 900, the phone is now rendered useless after the software update. Acessing data is completely out of the question, I am puzzled as why this happened. Wasn't the update supposed to fix the problem, that she never had in the first place?
    ...strange indeed. That's exactly what happened to me on my iPhone 3GS and iPad2 when I updated to the 5.0 iOS; I was devasted because, even though I backed up prior to doing it, it wiped everything clean and Apple encrypt's thier files, so I couldn't restore them. Sorry to hear your friend struggled with this update; it was seamless, error-free and fast for me.
    04-14-2012 04:11 PM
  5. ggabriele3's Avatar
    Any word on when the new phones will be in stock?

    My phone updated, and i have data, but reception is still a bit sketchier than it should be. I want to swap it out...

    ...and then return it for the white one next week kekeke
    04-14-2012 04:36 PM
  6. Tyresian's Avatar
    Does anyone know when this $100 credit will be applied?

    I just received my first AT&T bill (switched from Verizon for the Lumia 900, activated April 6th). The bill did not have this $100 credit applied, I know we may not get it right away, but they never said when. I also find it odd that the bill states it is due by May 1st, and it is for the April service period "April 08 thru May 07" in addition to the prorated 2 days of service April 6 and 7... On every other service bill I pay (utilities, internet, Verizon) I am billed for the service I USED not for the FUTURE service. Or is this just a first bill thing and then I have a month extra until my second bill?
    04-15-2012 10:03 AM
  7. ggabriele3's Avatar
    Does anyone know when this $100 credit will be applied?

    I just received my first AT&T bill (switched from Verizon for the Lumia 900, activated April 6th). The bill did not have this $100 credit applied, I know we may not get it right away, but they never said when. I also find it odd that the bill states it is due by May 1st, and it is for the April service period "April 08 thru May 07" in addition to the prorated 2 days of service April 6 and 7... On every other service bill I pay (utilities, internet, Verizon) I am billed for the service I USED not for the FUTURE service. Or is this just a first bill thing and then I have a month extra until my second bill?
    a friend of mine, ATT rep, said it will be automatic. i'd probably still stop by an ATT store to make sure.
    04-15-2012 11:12 AM
  8. petelar's Avatar
    So just came back from my local AT&T store, where I was about to buy a new Lumia 900...until the salespeople at the store told me "we are no longer honoring the $100 rebate because all of the phones in our store have been updated to the new software and no longer have the data issue." When I explained to them that the statement Nokia put out said that it would apply to ALL phones bought before April 21, they literally said "regardless of what it says on the Internet we are no longer honoring that credit." They said that I would have to take it up with Nokia and MAYBE they would honor it. I then said "But it's a credit that goes directly on my AT&T bill!" they shook their heads and told me I was flat out wrong.

    Couldn't believe it. Needless to say, didn't get the phone -- would not give them the satisfaction -- and walked out fuming, one less customer for Nokia.

    Has anyone else had an experience like this? Or are the people at my AT&T store in Sterling, Va. just idiots?
    04-15-2012 08:00 PM
  9. ggabriele3's Avatar
    So just came back from my local AT&T store, where I was about to buy a new Lumia 900...until the salespeople at the store told me "we are no longer honoring the $100 rebate because all of the phones in our store have been updated to the new software and no longer have the data issue." When I explained to them that the statement Nokia put out said that it would apply to ALL phones bought before April 21, they literally said "regardless of what it says on the Internet we are no longer honoring that credit." They said that I would have to take it up with Nokia and MAYBE they would honor it. I then said "But it's a credit that goes directly on my AT&T bill!" they shook their heads and told me I was flat out wrong.

    Couldn't believe it. Needless to say, didn't get the phone -- would not give them the satisfaction -- and walked out fuming, one less customer for Nokia.

    Has anyone else had an experience like this? Or are the people at my AT&T store in Sterling, Va. just idiots?
    ATT stores seem to be operating like electronics stores did in the late 90s. Just tell the customer whatever, whether it's true or not.

    I went into two ATT stores today trying to swap my phone for an updated one, and was told:
    -"the update isn't out yet" (my phone is updated)
    -"we are out of stock and we have no idea when the white version is coming out"

    Thing is, their body language was just screaming 'lies'. I know there is a lot of top-down pressure on this phone,'s sales, but they act like we don't have the internet!
    04-15-2012 08:21 PM
  10. socialcarpet's Avatar
    So just came back from my local AT&T store, where I was about to buy a new Lumia 900...until the salespeople at the store told me "we are no longer honoring the $100 rebate because all of the phones in our store have been updated to the new software and no longer have the data issue." When I explained to them that the statement Nokia put out said that it would apply to ALL phones bought before April 21, they literally said "regardless of what it says on the Internet we are no longer honoring that credit." They said that I would have to take it up with Nokia and MAYBE they would honor it. I then said "But it's a credit that goes directly on my AT&T bill!" they shook their heads and told me I was flat out wrong.

    Couldn't believe it. Needless to say, didn't get the phone -- would not give them the satisfaction -- and walked out fuming, one less customer for Nokia.

    Has anyone else had an experience like this? Or are the people at my AT&T store in Sterling, Va. just idiots?
    My AT&T store here in Florida seemed to have their facts straight on all of this.

    I would try calling AT&T directly.

    Here's a useful link for getting through to a human ASAP:

    AT&T Wireless Customer Phone Number | Shortest Wait | Best Support | GetHuman.com

    You can also call Nokia directly about it, since they are the ones footing the bill:

    Nokia Care professionals can be reached at 1-888-665-4228.
    Phone center hours: Monday-Friday 9:00 AM 9:0o PM EST and Saturday 10:00 AM 7:00 PM EST.

    I would trust Nokia on this 100%. If you buy a Lumia 900 before April 21st, Nokia will take care of $99 of your first bill. Some AT&T store employees may be ignorant about this, but it's not up to them, this is all being handled at a much higher level, not controlled by the stores at all, they have no say in the matter.
    04-15-2012 10:35 PM
  11. socialcarpet's Avatar
    ATT stores seem to be operating like electronics stores did in the late 90s. Just tell the customer whatever, whether it's true or not.

    I went into two ATT stores today trying to swap my phone for an updated one, and was told:
    -"the update isn't out yet" (my phone is updated)
    -"we are out of stock and we have no idea when the white version is coming out"

    Thing is, their body language was just screaming 'lies'. I know there is a lot of top-down pressure on this phone,'s sales, but they act like we don't have the internet!
    That's unfortunate. :dry:

    I guess maybe I'm lucky. Both the stores I've been to here in south Florida were pretty knowledgable. I already knew what the deal was, but I stopped by just to "quiz" them for the **** of it. The guy I spoke to knew about the update and the refund, he knew the update would be available online and that I would need to use the computer to perform it (not an OTA update). He also knew that the refund was automatic and should be applied to the first bill and that alternately I had the option of exchanging my phone for an updated one.

    They passed with flying colors. Guy had a Lumia 900 on him as well.

    I think anyone who encounters AT&T employees in their store who are grossly misinformed or who steer them away from the Lumia 900, they should be contacting AT&T corporate, Nokia and Microsoft to let them know who the employees are, what store location, etc.

    That is the only way things are going to get better.
    04-15-2012 10:41 PM
  12. NicholasCL's Avatar
    I posted an email I got from Nokia in another thread about the rebate that told me unless I'm experiencing data loss now or on a new handset then I would not be getting a rebate. If I could figure out how to copy and paste an email on this phone I would put it here. I never had a data loss problem and I'm assuming i won't be getting the $100 according to Nokia.
    04-16-2012 04:55 AM
  13. retropenguin's Avatar
    I posted an email I got from Nokia in another thread about the rebate that told me unless I'm experiencing data loss now or on a new handset then I would not be getting a rebate. If I could figure out how to copy and paste an email on this phone I would put it here. I never had a data loss problem and I'm assuming i won't be getting the $100 according to Nokia.
    are you telling me that you cant lie for a 100 bucks and say 'that you are experiencing problems'. there is no way for nokia to come to everyone's home and check who is getting the problem and who isn't. they made it clear the deal is on till the 21st(by which time they assume everyone who is getting the problem would have updated or exchanged their phones). Besides, some of us are buying the phone cause of the extra incentive anyways(100 bucks in rebate)
    04-16-2012 05:49 AM
  14. NicholasCL's Avatar
    are you telling me that you cant lie for a 100 bucks and say 'that you are experiencing problems'. there is no way for nokia to come to everyone's home and check who is getting the problem and who isn't. they made it clear the deal is on till the 21st(by which time they assume everyone who is getting the problem would have updated or exchanged their phones). Besides, some of us are buying the phone cause of the extra incentive anyways(100 bucks in rebate)
    I'm not saying I can't lie but they don't say what qualifies you for the $100 rebate. I'm not sure if you have to have exchanged your phone for a new one or just called the 800 number and complained...let me show the email I got. This makes it seem a little more complicated than people on here are saying.

    here's the email

    Hi Nicholas,


    Thank you for emailing the Nokia USA Careline.

    In response to your concern, we understand that you would like to know on how to get the $100 credit offer. Please be reminded that the $100 credit offer (AT&T bill) is only applicable to the owners of the Nokia Lumia 900 devices with issues on connecting to the internet using the data connection from AT&T.

    If you are having issues with connecting to the internet using the data connection from AT&T, you will have two options:

    1. Update the latest software of the Nokia Lumia 900 device via Zune on or around April 16, 2012.
    2. Swap your current Lumia 900 device for an updated Lumia 900 phone.

    As a gesture of good will, every individual who has already purchased a Nokia Lumia 900 or who will purchase one from April 11 up to April 22 directly from AT&T Store, with the same data connection issue, will receive a $100 credit to their AT&T bill.

    If you have any additional questions, please do not hesitate to contact us again. To ensure proper handling of your case, kindly continue using the current subject line.

    You may also call Nokia Careline at 1-888-665-4228 from Mondays to Fridays at 9:00 a.m. - 9:00 p.m. EST and on Saturdays from 10:00 a.m. - 7:00 p.m. EST for immediate assistance.

    Thank you for your e-mail.


    Kind regards,

    Rob R.
    Email Specialist
    Nokia, Inc.

    Follow us on twitter @NokiaCareUS
    04-16-2012 08:14 AM
  15. davela72's Avatar
    I would say it's starting to be a little misleading. I found this: Lumia 900 update - Nokia - USA today and I'm not really seeing where the stipulations are, other than the obvious. I wonder if they're tracking the calls that came into AT&T for the data issue? In other words, you called AT&T about the "no data" issue, it was recorded into their system and that's how they're basing who does and does not get the credit?
    04-16-2012 09:11 AM
  16. NicholasCL's Avatar
    I would say it's starting to be a little misleading. I found this: Lumia 900 update - Nokia - USA today and I'm not really seeing where the stipulations are, other than the obvious. I wonder if they're tracking the calls that came into AT&T for the data issue? In other words, you called AT&T about the "no data" issue, it was recorded into their system and that's how they're basing who does and does not get the credit?
    Maybe the guy emailing me didn't know what he was talking about, that's why I'm confused because up until I got the email everything I read said ANYONEthat purchased the Lumia 900 would receive the rebate. I just emailed Nokia from their site asking what I needed to do to get the rebate and that email was the response I got. Nowhere in the email does it say what to do to get the rebate, just that it's only for those affected by the data loss.
    04-16-2012 10:39 AM
  17. petelar's Avatar
    My AT&T store here in Florida seemed to have their facts straight on all of this.

    I would try calling AT&T directly.

    Here's a useful link for getting through to a human ASAP:

    AT&T Wireless Customer Phone Number | Shortest Wait | Best Support | GetHuman.com

    You can also call Nokia directly about it, since they are the ones footing the bill:

    Nokia Care professionals can be reached at 1-888-665-4228.
    Phone center hours: Monday-Friday 9:00 AM 9:0o PM EST and Saturday 10:00 AM 7:00 PM EST.

    I would trust Nokia on this 100%. If you buy a Lumia 900 before April 21st, Nokia will take care of $99 of your first bill. Some AT&T store employees may be ignorant about this, but it's not up to them, this is all being handled at a much higher level, not controlled by the stores at all, they have no say in the matter.
    Thanks very much for that info. I've already sent a note to Nokia Care and will likely try to reach out to AT&T customer care as well. I'm pretty sure Nokia is trustworthy on this, and I think it's great that they're doing it to begin with, it's AT&T I'm not entirely sure about!

    Not that I think I know everything, but I do generally do my homework on these things, and it just kills me when I seem to know more about this stuff than the folks who supposedly do this for a living!
    04-16-2012 10:53 AM
  18. ggabriele3's Avatar
    I would say it's starting to be a little misleading. I found this: Lumia 900 update - Nokia - USA today and I'm not really seeing where the stipulations are, other than the obvious. I wonder if they're tracking the calls that came into AT&T for the data issue? In other words, you called AT&T about the "no data" issue, it was recorded into their system and that's how they're basing who does and does not get the credit?
    What's probably happening is that AT&T is trying to limit its losses.
    If they say "yes, $100 AND a new phone" to everyone, that will be a logistical nightmare.
    Simply saying it's "either/or" will probably be enough to deter most people.

    The frustrating part is that the ATT people act like the internet doesn't exist once you step inside the store. That's not good business.
    04-16-2012 12:25 PM
  19. petelar's Avatar
    What's probably happening is that AT&T is trying to limit its losses.
    If they say "yes, $100 AND a new phone" to everyone, that will be a logistical nightmare.
    Simply saying it's "either/or" will probably be enough to deter most people.

    The frustrating part is that the ATT people act like the internet doesn't exist once you step inside the store. That's not good business.
    OK, so I just got back from a different AT&T store where the people seemed much more knowledgeable and helpful.

    I mentioned the $100 rebate and the salesperson nodded and quickly confirmed that, yes, if I bought before 4/22 I would get the credit automatically adjusted to my bill. He said it takes 1 - 2 billing cycles. He told me there's nothing you need to do; once the purchase is entered into the AT&T system and it is assigned to my number it's taken care of.

    Hope that helps a bit!
    04-16-2012 01:41 PM
  20. ftap's Avatar
    People need to get smart about this.

    Just email AT&T customer service from from your OLAM.

    I got written confirmation from AT&T customer and they noted my account for $100 service credit Best to have things in writing from AT&T.
    04-16-2012 07:40 PM
  21. panchi2131's Avatar
    called at&t and they credited 100$ to my account .
    Had bought an unlocked lumia from at&t store so was worried if would get it or not but it was easy ,hardly took 5 minutes...
    04-16-2012 10:19 PM
  22. phirefly's Avatar
    I contacted support via online chat and they also told me the credit would appear on my next billing cycle and that I would recieve a txt when the credit is applied to my account.
    04-17-2012 11:44 AM
  23. ftap's Avatar
    called at&t and they credited 100$ to my account .
    Had bought an unlocked lumia from at&t store so was worried if would get it or not but it was easy ,hardly took 5 minutes...
    Unlocked Lumia 900? Or did you mean no contract $449 Lumia 900? I think u meant no contract Lumia 900?
    04-17-2012 08:52 PM
  24. panchi2131's Avatar
    Unlocked Lumia 900? Or did you mean no contract $449 Lumia 900? I think u meant no contract Lumia 900?
    yep,no-contract Lumia ,sorry for the confusion :)

    To check whether its locked/unlocked,would have to find a sim from t-mobile which fits this one ...
    04-18-2012 01:18 PM
  25. bobosaur1's Avatar
    if i ordered a lumia from amazon but it is still on backorder on the 22nd, will i get the rebate?
    04-18-2012 02:58 PM
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