So many things to reply to.
#1 - F U for thinking I'm a troll and only out to bash MSFT. For those that think the # of posts is correlated to one's passion for a product, you're wrong. I have been reading your excellent posts for months now, trying to learn as much as possible about a platform and phone I've been out of my excited for. I'm sure there are others like me who may not have much to share but are still loyal customers and fans of products. Forums are for open, honest dialogue, good or bad, and what I complained about may actually be helpful for others like me.
#2 - Although I am not the most technologically savvy user, I can certainly hold my own on the basics. I assure you that my pics were wiped clean off my phone. Gone. However, I spent a considerable amount of time this morning trying to find the folders that were referenced in an earlier post. The folders were there, but there were no pictures. It turns out that the pics were held up in the syncing process to my corporate network because the shared folder server was full. I was able to clean out my shared folder and sync the pictures! Fantastic result thanks to some great feedback.
#3 - Do I regret sending the email to MSFT and posting to this forum last night? A little. I should have asked you all what to do before reacting like a broken-hearted teenager. But I, like many of you, am human. I cracked. I have spent 14 MONTHS reading about this phone, waiting patiently like many of you. Re-read my tale and tell me you wouldn't feel the same way I did last night. However, my email and post created an open, honest dialogue that may very well help others like me.
#4 - Some of you need to RELAX. Thanks to the last comment which we should all respect: guilty before proven innocent or vice versa. I did what I never expected to do: bash this phone. Even with all the hiccups, I have been loyal. But I had a moment of weakness when I thought I had been screwed because my technical know-how told me so. I was wrong. It's called human nature.
Finally, for all those would-be Lumia users, don't let my tale deter you. Let it inspire you that even the biggest fans, the most loyal customers, can have a bad experience. But I will tell you this: when I woke up this morning to my "Lattice" alarm on my Lumia 900, when I flipped through to check my email from overnight, the previous night's events were wiped clean. I love this phone. I love it more than any phone I've ever owned, including my iPhone and my crappy old Droid. I hope you'll give it a chance and lean on this forum for guidance and support.