11-01-2013 10:45 AM
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  1. nez99's Avatar
    Nokia are so useless. 3 phone calls later. I've sent it to them for repair and included a detailed description of how to replicate the issue as well as citing this thread and others that back it up. They returned it to me, "updated software, factory reset, working fine". *sigh*. Called them back and talked to Complaints and got very angry with them. Now rather than sending to Australia they will send to an American technician. Still not hopeful, despite my efforts I'm sure it will be returned saying, 'fine'. So annoying being without your phone for extended periods of time. This would NEVER happen with Apple.
    08-27-2012 04:39 PM
  2. nez99's Avatar
    Hey guys, trust me this is NOT A SOFTWARE ISSUE. I had all the same symptoms as people have mentioned here. First time I sent it away I put detailed instructions on various ways to reproduce it as well as citing this forum and the Nokia one.

    First time it was returned back to me after having been updated and factory reset which was EXACTLY the state I sent it to them in.

    Obviously I was fuming and lodged a formal complaint. So rather than send it to a two bit dumb *** technician in Sydney, Australia they sent it to the United States where AT&T send their Nokia phones for technical assessment. 9 days including a weekend later it was shipped back to me in New Zealand good as new.

    They replaced the entire touch interface including the capacitive buttons and the bottom speaker. Pretty much replaced the entire guts of the phone.

    Works fine now, very pleased.

    So yeah just to reiterate, this is NOT a software fault. If you have this, your phone is broken!
    09-09-2012 07:57 PM
  3. simzzdev's Avatar
    Agreed! Hardware issue! I dropped my Lumia (I have a thread about it in this forum) and replacing the digitizer/lcd FIXED the capacitive buttons issue.
    09-11-2012 05:32 PM
  4. MikeInBA's Avatar
    Agreed! Hardware issue! I dropped my Lumia (I have a thread about it in this forum) and replacing the digitizer/lcd FIXED the capacitive buttons issue.
    well that sucks. Ive had this problem since the L900's launch. Just noticed this weekend that my upper left corner is slightly cracked. So, if I wasnt SOL on warranty grounds before, I am now. And to be honest, as much as I like the 920, I just dont know if i can be an early adopter for Nokia anymore. Despite how much i disliked the feel of my Focus and Focus S, I may go back to Samsung...boooooooooooooooooooo
    09-12-2012 10:20 AM
  5. Lottie Ward's Avatar
    I opted for the Lumia 900 for one of my upgrades. I noticed that the capacitive buttons did tend to act on their own. Did some research and decided I did not want to get a replacement or send it in. I found that a few people had removed their screens and placed foil between just under the screen making a barrier between the buttons and the speaker. Evidently there is some sort of malfunction due to the magnet in the speaker causing the buttons to act up. Putting the foil in as a barrier has stopped the issue. My phone seems to be working perfect now with no issue with the buttons at all. It took me 5 minutes to fix.

    Hope that may be of help to some.
    12-21-2012 08:59 PM
  6. atotheroh's Avatar
    The foil solution works. For those who are nervous about doing this, I made a video to show how its done:

    10-25-2013 08:16 AM
  7. orionben's Avatar
    Been using the foil for over a year, never had any issue with the phone (other than being stuck in a 3 year contract ;) )
    11-01-2013 10:45 AM
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