08-23-2012 09:06 PM
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  1. dkp23's Avatar
    So I just switched to AT&T to get the Lumia 900. Like any new phone I get I let the battery completely die after my first full charge.

    So it's dead, I have had it plugged in for about 3 hours and it just sits here showing a white screen for about 3 seconds, then a black screen for about 5 seconds, then the battery logo with just a little red juice in it for about 5 more seconds then black again for 5 and back to white for about 3.

    It just does this over and over and over and never takes a charge. I've tried umplugging it and plugging it back in over and over at different points during this cycle but to no avail.

    I guess it's back to the store with this one. I WON'T be getting another Lumia 900.

    Maybe they will have the Focus 2. I really don't want the Titan 2 becase I don't like phones THAT big.

    EDIT: It appears that this is a VERY common issue. Too bad too. I was ready to be "nokia or bust" and join all the cool people who got one.
    or wait for wp8?
    07-16-2012 12:04 PM
  2. dmenglert's Avatar
    When your phone does that, it does NOT brick

    What people need to do is when they are trying to charge their phone with no juice, hold down the power button while charging so your phone can stop trying to power on. Every windows device does that. Hold down the button for maybe 10-16 mins so it can generate some type of charge so it can power on
    thanks this seemed to have helped although it didn't take 10-16 minutes, it to just seconds, I bought one on ebay, and picked up locally 2 days ago, threw it on the charger, the next day(Sunday) took it to a store to throw on my corporate line, they told me I had to call the buisness line as the company I worked for was to large for a retail store to do anything, and up until that time everything powered on, but I didn't do to much till I got it configured. I left it in the car and called from my office the following Monday (the day I'm writing this) and it wouldn't power on, after two hours it wouldn't give me the battery icon.

    I tried holding the power button (20 seconds Max) and I felt I vibration then the battery low symbol appeared, 5-10 minutes later the phone booted.

    I should have read this forum 1rst because the fun part is now I have AT&T sending me another one.

    thanks
    07-16-2012 02:52 PM
  3. Nataku4ca's Avatar
    um... i didn't read everything, but i think Selfcreation had a tutorial up on why you should not completely discharge your battery (lithium ion ones anyways)

    from what i read from some labs is that if you completely discharge these batteries there is a chance the ions inside will stabilize and thus become "unchargeble", there is a chance to fix it by giving it higher than normal voltage to "wake-up" the ions, but there is no guarantee

    so i think u broke the battery when u completely discharged it, the important part to note here, is there is "a chance" so it doesn't happen all the time... these batteries needs more care too, such as not leaving it in the cold (0 degree i think) or over heat them (>40 celsius) will kill the battery

    u might want to read those up if u have the chance
    07-16-2012 03:11 PM
  4. dmenglert's Avatar
    um... i didn't read everything, but i think Selfcreation had a tutorial up on why you should not completely discharge your battery (lithium ion ones anyways)

    from what i read from some labs is that if you completely discharge these batteries there is a chance the ions inside will stabilize and thus become "unchargeble", there is a chance to fix it by giving it higher than normal voltage to "wake-up" the ions, but there is no guarantee

    so i think u broke the battery when u completely discharged it, the important part to note here, is there is "a chance" so it doesn't happen all the time... these batteries needs more care too, such as not leaving it in the cold (0 degree i think) or over heat them (>40 celsius) will kill the battery

    u might want to read those up if u have the chance
    Good to know in my situation, while it seems to be charging now (thanks to help from this board, I will watch it, if and when it fully charges, it it doesn't retain that charge I will take the unit AT&T is sending me. some times over-reacting can be a good thing now I have options :).
    07-16-2012 03:33 PM
  5. cckgz4's Avatar
    Yeah maybe not 10-15 mins. I was trying to be extra careful the day that happened to me LOL
    07-16-2012 04:25 PM
  6. jfa1's Avatar
    Now that sounds like an interesting idea. If my L900 ever does get to 0% this will be the first thing I try.

    Sent from my HTC Surround using Board Express
    I needed info from a msg that was on my focus with a dead battery. I plugged it into a charger after about a min or so the low battery icon appeared and about 5 minutes later the device powered on I got the information and left it plugged in until fully charged.
    07-16-2012 09:40 PM
  7. TaliZorah's Avatar
    When your phone does that, it does NOT brick

    What people need to do is when they are trying to charge their phone with no juice, hold down the power button while charging so your phone can stop trying to power on. Every windows device does that. Hold down the button for maybe 10-16 mins so it can generate some type of charge so it can power on

    I tried that, believe me. I tried a lot of things. And yes, it was bricked.

    The Tango update fixed this issue though! It will actually sit on the red battery screen for about 5 minutes and then try to boot. It used to do that for about 30 seconds before trying to boot again. No matter how long you held down the power button. I held it down for 30 minutes while watching a TV show from start to finish, it never came back up.

    Anyways, Tango fixed this issue. It's even in the release notes: "There are also enhancements to the performance of the startup sequence - most notably providing a more reliable boot sequence following a full depletion of the battery"
    Last edited by TaliZorah; 08-18-2012 at 07:19 AM.
    08-18-2012 07:12 AM
  8. jimski's Avatar
    I tried that, believe me. I tried a lot of things. And yes, it was bricked.



    The Tango update fixed this issue though! It will actually sit on the red battery screen for about 5 minutes and then try to boot. It used to do that for about 30 seconds before trying to boot again. No matter how long you held down the power button. I held it down for 30 minutes while watching a TV show from start to finish, it never came back up.

    "
    So I am confused. If you tried this, and everything else, and your phone was still bricked, did you get it replaced? How can Tango help a bricked phone?
    Oh, and I assume you held the power button down while the phone was plugged in to an AC wall charger, right?

    Sent from my Lumia 900 using Board Express Pro
    08-18-2012 10:07 AM
  9. TaliZorah's Avatar
    So I am confused. If you tried this, and everything else, and your phone was still bricked, did you get it replaced? How can Tango help a bricked phone?
    Oh, and I assume you held the power button down while the phone was plugged in to an AC wall charger, right?

    Sent from my Lumia 900 using Board Express Pro
    Yes, i got it replaced... I actually got an S3 thinking i would give android another chance. Bad idea. Sold it and bought another lumia. Told myself I just wouldnt let it die. Then comes tango and the release notes say the issue is fixed so i had to try it.

    And yes i held it down with it plugged in lol. I dont know why its so hard to believe that I tried everything. WP it turns out was just too good for me to leave.
    HeyCori likes this.
    08-18-2012 01:48 PM
  10. Psycmeistr's Avatar
    Returning the phone sounds excessive. Why not try a new battery, and then not let it completely discharge before you re-charge it? Maybe it was just a bad battery.
    I thought that the battery was integrated into the 900... Didn't think it was possible to change it..
    08-18-2012 11:47 PM
  11. Mio_Ray's Avatar
    Sure You can change it, by taking the phone apart. Risky and voids waranty, but it can be done.

    Sent from my Lumia 800 using Board Express
    08-19-2012 01:05 AM
  12. Jakoh's Avatar
    I tried that, believe me. I tried a lot of things. And yes, it was bricked.

    The Tango update fixed this issue though! It will actually sit on the red battery screen for about 5 minutes and then try to boot. It used to do that for about 30 seconds before trying to boot again. No matter how long you held down the power button. I held it down for 30 minutes while watching a TV show from start to finish, it never came back up.

    Anyways, Tango fixed this issue. It's even in the release notes: "There are also enhancements to the performance of the startup sequence - most notably providing a more reliable boot sequence following a full depletion of the battery"
    This goes to prove that you are a *******, after all these threads. Why do something against the specs, it clearly says, charge your battery full the first time. who know how long that battery was in storage.
    08-23-2012 12:48 AM
  13. jimski's Avatar
    .



    And yes i held it down with it plugged in lol. I dont know why its so hard to believe that I tried everything. WP it turns out was just too good for me to leave.
    Sorry to drop the bright light interrogation on you, but I have read reports from two different users who did have success with the hold power down method. Just want to get to the bottom of it. It either works or it doesn't.

    Sent from my Lumia 900 using Board Express Pro
    08-23-2012 01:52 AM
  14. TaliZorah's Avatar
    This goes to prove that you are a *******, after all these threads. Why do something against the specs, it clearly says, charge your battery full the first time. who know how long that battery was in storage.
    Wow, name-calling on the internet? Arent you just the coolest thing since sliced bread! Haha.

    When did I say I never charged it full the first time I got it? You are making that up. I never said when I first got it that I never charged it at all. I just let it die once and that L900 was apparently defective because the new one works like a charm.

    Calm down.

    Sorry to drop the bright light interrogation on you, but I have read reports from two different users who did have success with the hold power down method. Just want to get to the bottom of it. It either works or it doesn't.

    Sent from my Lumia 900 using Board Express Pro
    Whatever you have to do to make yourself feel better. The L900 is not a perfect device and the fact that MS changed the boot sequence in tango and the release notes for the latest update even says it fixed this issue when a battery is completey dead means it was in fact an issue.

    I just don't get why it's so hard to believe because you know two whole users that found a work-around that didn't work for me.
    08-23-2012 03:13 AM
  15. jimski's Avatar

    I just don't get why it's so hard to believe because you know two whole users that found a work-around that didn't work for me.
    Geez, don't get so defensive. Thought my post was a bit conciliatory, but I guess not. Sorry. Fact is, the other two users were pretty convinced the press and hold method worked for them, just as you are convinced it didn't. So in my book, that makes it possible, but not probably.

    Oh, and the change in bootup sequence came from the Nokia firmware update, not Microsoft. And where does it specifically state this change had anything to do with a battery not charging from a dead state. Point is, your first device might have had a problem that your new device doesn't. When it's been verified by a dozen Tango users, then we can call it a solution.

    Sent from my Lumia 900 using Board Express Pro
    08-23-2012 08:34 AM
  16. Nataku4ca's Avatar
    This goes to prove that you are a *******, after all these threads. Why do something against the specs, it clearly says, charge your battery full the first time. who know how long that battery was in storage.
    dude... like... chill out....
    TaliZorah likes this.
    08-23-2012 03:13 PM
  17. Nataku4ca's Avatar
    Fact is, the other two users were pretty convinced the press and hold method worked for them, just as you are convinced it didn't. So in my book, that makes it possible, but not probably.
    being a support guy (my job), from experience anyways, the known good way to fix something doesn't always work, and u rarely find the reason why that fix doesn't work for a specific user...(usually end up having to find a different way to fix it) so i can see where u're coming from, but it looks like he(she?) probably had one of those that the suggested way to fix it wouldn't work
    TaliZorah likes this.
    08-23-2012 03:18 PM
  18. TaliZorah's Avatar
    Geez, don't get so defensive. Thought my post was a bit conciliatory, but I guess not. Sorry. Fact is, the other two users were pretty convinced the press and hold method worked for them, just as you are convinced it didn't. So in my book, that makes it possible, but not probably.

    Oh, and the change in bootup sequence came from the Nokia firmware update, not Microsoft. And where does it specifically state this change had anything to do with a battery not charging from a dead state. Point is, your first device might have had a problem that your new device doesn't. When it's been verified by a dozen Tango users, then we can call it a solution.

    Sent from my Lumia 900 using Board Express Pro
    First off, i dont doubt the work around worked for other people. I just dont get why its so hard to believe my old L900 could have been defective.

    Heck those other people had a defective one too. I highly doubt nokia thought people would be ok or designed the L900 to have such issues with a dead battery or expected people to figure out that holding the power button for 20+ minutes with it plugged in may or may not work. Hence the fix for it. It was an issue and it makes you wonder how many other people had that issue. Its not normal behavior and it was a widespread enough issue for there to be multiple reports of it and big enough that nokia had to fix it.

    Yes it was a nokia update that came WITH tango. Really, you are now going to argue that I said it was the tango update? Good lord you just wont stop trying to argue with me will you? again, here are the release notes and the link:


    "There are also enhancements to the performance of the startup sequence - most notably providing a more reliable boot sequence following a full depletion of the battery"
    AT&T and Nokia begin rolling out Lumia 900 OS update for Tango | wpcentral | Windows Phone News, Forums, and Reviews

    This WAS an issue. Why cant you just accept that? Come on, we all like WP7 around here and I dont understand why we have to argue so much about this. Its fixed now and whether you want to believe the L900 has issues or not is your problem. Its not a perfect phone and it has / had its share of issues. Just accept that and move on.
    08-23-2012 06:24 PM
  19. jimski's Avatar
    First off, i dont doubt the work around worked for other people. I just dont get why its so hard to believe my old L900 could have been defective.

    Heck those other people had a defective one too. I highly doubt nokia thought people would be ok or designed the L900 to have such issues with a dead battery or expected people to figure out that holding the power button for 20+ minutes with it plugged in may or may not work. Hence the fix for it. It was an issue and it makes you wonder how many other people had that issue. Its not normal behavior and it was a widespread enough issue for there to be multiple reports of it and big enough that nokia had to fix it.

    Yes it was a nokia update that came WITH tango. Really, you are now going to argue that I said it was the tango update? Good lord you just wont stop trying to argue with me will you? again, here are the release notes and the link:


    "There are also enhancements to the performance of the startup sequence - most notably providing a more reliable boot sequence following a full depletion of the battery"
    AT&T and Nokia begin rolling out Lumia 900 OS update for Tango | wpcentral | Windows Phone News, Forums, and Reviews

    This WAS an issue. Why cant you just accept that? Come on, we all like WP7 around here and I dont understand why we have to argue so much about this. Its fixed now and whether you want to believe the L900 has issues or not is your problem. Its not a perfect phone and it has / had its share of issues. Just accept that and move on.
    Guess you don't read my posts before replying. I already apologized for doubting you, so won't bother to do it again. I never challenged you or questioned the fact that you and others had (have) problems charging their phones from a 0% battery state. This is a real and serious issue. Actually, I have read no less than 8 separate threads here and at XDA on the same subject. I was merely trying to collect the facts so I might be able to help someone else with their problem. And might be able to help myself should my battery ever drain completely.

    Oh, and for the record, from Nokia's support site: firmware 12223 brings "Performance enhancements when phone starts up". No mention of the word battery. http://www.nokia.com/us-en/support/product/lumia900/ So my hunch is the jury is still out on this firmware 100% solving the "battery won't charge" issue.

    Sent from my Lumia 900 using Board Express Pro
    08-23-2012 07:23 PM
  20. TaliZorah's Avatar
    Guess you don't read my posts before replying. I already apologized for doubting you, so won't bother to do it again. I never challenged you or questioned the fact that you and others had (have) problems charging their phones from a 0% battery state. This is a real and serious issue. Actually, I have read no less than 8 separate threads here and at XDA on the same subject. I was merely trying to collect the facts so I might be able to help someone else with their problem. And might be able to help myself should my battery ever drain completely.

    Oh, and for the record, from Nokia's support site: firmware 12223 brings "Performance enhancements when phone starts up". No mention of the word battery. Nokia Lumia 900 Overview - Nokia - USA So my hunch is the jury is still out on this firmware 100% solving the "battery won't charge" issue.

    Sent from my Lumia 900 using Board Express Pro
    I dont see how the jury can sti be out unless someone isnt updating. The nokia update that camr with tango from the link that i posted did fix the issue of thr phone constantly trying to boot from a dead battery when plugged in. A dead battery plugged in now shows a dead battery logo for about 5 minutes before trying to boot. Giving the phone enough juice to boot up and keep charging. I have tested this myself. People no longer have to hold power buttons or do any kind of special work around for the phone to work the way it should. Without this update people will still have issues but the update does fix it. Jury is not still out on the updated phones. Updated phones work as they should as far as THIS issue.
    08-23-2012 09:06 PM
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