05-10-2013 03:42 PM
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  1. dav1boy's Avatar
    It sounds like you are trying to update via the phone's settings menu. However, it is supposed to be done via the Zune software (which is why he says to launch it first and then click on Phone > Settings > Update). Do this through Zune on your computer, not through your phones menu.
    holy he*L!! i knew this would be the case. i was hoping not, cus im on a mac, the program doesnt have a "phone" option. i guess its bootcamp time.. thanks for the reply man.
    01-30-2013 03:52 PM
  2. Zulfigar's Avatar
    1. Connect your Windows Phone to a PC and launch the Zune software
    2. Click on Phone > Settings > Update. Allow the software to tell you whether an update is available. If so, skip this guide. If not continue to the next step.
    3. Time to force the update. Click another button (any of the options above or below the word Update). Then click the Update button again, and this time disconnect your computer from the internet after 1-2 seconds. Do this by pulling out the Ethernet cable, disabling Wi-Fi, etc. If it says your phone is already up to date, you didn't disconnect quickly enough and need to try this step again.
    4. Wait 30 seconds or so and Zune should display a notification that an update is available.
    5. Now reconnect to the internet and continue with the update process through the Zune software.
    You forgot to mention putting your phone into Airplane mode. :) Zune can still connect to the internet using your phone's network (and vice-versa).
    Pastorhss likes this.
    01-30-2013 03:54 PM
  3. Pastorhss's Avatar
    I've tried this 20 times. Definitely disabling the wifi fast enough. No luck. keeps saying i'm up to date.
    01-30-2013 03:54 PM
  4. bpigz's Avatar
    I've been trying an hour now, cable trick is not working for me. Worked np for mango..
    Make sure you have it in airplane mode. It wouldn't work for me when it wasn't.
    01-30-2013 03:58 PM
  5. DontHate707's Avatar
    i did it all still no update for my arrive i feel it has something to do with htc or sprint
    01-30-2013 03:59 PM
  6. foxbat121's Avatar
    I've tried this 20 times. Definitely disabling the wifi fast enough. No luck. keeps saying i'm up to date.
    Last time I tried with my Focus, wi-fi will not work. I have to use wired connection and physically unplugg the wire to get the forced update going.
    01-30-2013 04:03 PM
  7. Pastorhss's Avatar
    Corleones: trick doesn't work. Says phone is up-to-date.
    Night Fire.: put phone in Airplane Mode. get message: Cannot check for updates now. Error 80072Eff.

    Heeeelp.
    01-30-2013 04:07 PM
  8. Siah1214's Avatar
    Has anyone with the Verizon Trophy gotten the update? Keep trying to trick it, keep getting an error.
    01-30-2013 04:08 PM
  9. ballanda's Avatar
    Yeah! Suck it, BB10. We got 3 sizes of tiles now! YEAH!!
    01-30-2013 04:10 PM
  10. Zulfigar's Avatar
    Yeah, I'm trying to do it too and keep getting that error.

    There's a sweet spot between getting that error, getting the update, and getting that the phone's up to date. Finding it is the hard part. :(
    01-30-2013 04:11 PM
  11. squire777's Avatar
    Found update using disconnect trick for my Rogers 710.

    Corleones: trick doesn't work. Says phone is up-to-date.
    Night Fire.: put phone in Airplane Mode. get message: Cannot check for updates now. Error 80072Eff.

    Heeeelp.

    Do the same thing but don't disable your internet right away. Wait about 4 seconds before disabling your connection. I was disabling mine right away after checking for updates and it would give me the same error.

    I
    Laura Knotek likes this.
    01-30-2013 04:11 PM
  12. KLinCHI's Avatar
    1. Connect your Windows Phone to a PC and launch the Zune software
    2. Click on Phone > Settings > Update. Allow the software to tell you whether an update is available. If so, skip this guide. If not continue to the next step.
    3. Time to force the update. Click another button (any of the options above or below the word Update). Then click the Update button again, and this time disconnect your computer from the internet after 1-2 seconds. Do this by pulling out the Ethernet cable, disabling Wi-Fi, etc. If it says your phone is already up to date, you didn't disconnect quickly enough and need to try this step again.
    4. Wait 30 seconds or so and Zune should display a notification that an update is available.
    5. Now reconnect to the internet and continue with the update process through the Zune software.
    My problem is a majority of the time I've tried this, I get the error message that I'm not connected to the Web. I've tried anywhere from 2 to 5 seconds. Guess I just have to be patient and hope T-Mobile will release it soon.
    01-30-2013 04:12 PM
  13. YingTK's Avatar
    Finally got the update with the tips from previous posts...
    (Lumia 900/ AT&T)

    Remember to:

    (1) Put your phone to airplane mode
    (2) Unplug the cable physically! (Turning off wifi did not work for me)

    Other than that, if you see "can't check for update @!#$#@", that means you're unplugging it too soon, and if you're seeing "your phone is up to date", then as mentioned in previous posts, you didn't do it quick enough. There seems to be a specific unplugging timing for you to get the update, not too fast, but not too slow either.

    Be patient guys!
    Laura Knotek likes this.
    01-30-2013 04:14 PM
  14. mark nt's Avatar
    Still no update here in OZ It the 31st and nothing!!!!
    01-30-2013 04:14 PM
  15. rick717's Avatar
    I give up. Tried the Zune trick. Put it in airplane mode. Still no update. This is the most ridiculous thing I have ever seen. I've had older Nokias, Blackberrys and iPhone and iPad. Never have I seen such a mess as this. And Zune software is a total mess. Got 6 more months before I can upgrade my phone, will definitely not be another windows phone. I'll either go back to Blackberry or iPhone, unless my email accounts keep acting up and screwing up when the don't sync. They're supposed to sync ever 15 minutes, sometimes it has been an hour with no sync. Have started to have to manually sync email accounts. This is a business phone, can wait for an hour or more for emails. Good thing I still have my Blackberry Torch. It may not have all the apps but, at least I can trust it.
    01-30-2013 04:16 PM
  16. zinrai's Avatar
    Here's how I got the trick to work.

    1. Put phone in airplane mode.

    2. Connect to PC and check for updates through Zune.

    3. Turn off WiFi

    4. Wait a few seconds and turn WiFi back on. I probably waited about 5 seconds or so.

    5. Update should be there!

    Not sure how important turning the WiFi back on before I was prompted to update was, but it worked for me the first time I tried it. Good luck!
    01-30-2013 04:19 PM
  17. blushrts717's Avatar
    Started counting 1 Mississippi and the magic happened when I got to 4 Miss and pulled the plug. So I would guess about 3.25 seconds. If I counted to a full 4 seconds I got my phone was up to date.
    01-30-2013 04:22 PM
  18. hungdizzle's Avatar
    Here's how I got the trick to work.

    1. Put phone in airplane mode.

    2. Connect to PC and check for updates through Zune.

    3. Turn off WiFi

    4. Wait a few seconds and turn WiFi back on. I probably waited about 5 seconds or so.

    5. Update should be there!

    Not sure how important turning the WiFi back on before I was prompted to update was, but it worked for me the first time I tried it. Good luck!
    What phone and Carrier are you on please?
    01-30-2013 04:23 PM
  19. hungdizzle's Avatar
    Losing hope! Doesn't look like any NON-Lumia ATT devices would be getting the 7.8 update today :(

    i'm on a Samsung Focus Flash
    01-30-2013 04:28 PM
  20. summer600's Avatar
    Lumia 900 on Vodafone. Just got home, checked Zune, had the update, and 2 previous ones apparently :-| The Netherlands
    01-30-2013 04:30 PM
  21. zinrai's Avatar
    What phone and Carrier are you on please?
    Oops, sorry! I'm on ATT with a Lumia 900.
    01-30-2013 04:31 PM
  22. jlw17's Avatar
    No luck using the zune trick... at&t Williamsburg, ky.. when I try the trick in airplane mode, zune says zune can't connect to check for updates or something like that. When not in airplane mode, it says I'm up to date... My computer hates me.
    01-30-2013 04:31 PM
  23. stmav's Avatar
    My son got it for his 900 on AT&T in Dallas 2 hours ago. No tricks needed.
    01-30-2013 04:33 PM
  24. blushrts717's Avatar
    No luck using the zune trick... at&t Williamsburg, ky.. when I try the trick in airplane mode, zune says zune can't connect to check for updates or something like that. When not in airplane mode, it says I'm up to date... My computer hates me.
    if you get the message you can't check for updates you are pulling the cable too fast, if it says you are up to date you are leaving it in too long. I started counting 1 Mississippi, and if I got the can't check for updates, I did it again and counted to 2. I did this until I got the message I was updated (4 Mississippi) then pulled when I got to 4 Miss (about 3.25 seconds I guess) and it worked.
    01-30-2013 04:36 PM
  25. Akis Kyma's Avatar
    the zune trick worked for me.. i used windows 8 and just turn on the airplane mode after counting up to 4.. worked almost all the time with the 2nd to 3rd try!
    my lg optimus 7 got a new face and finally i organized everything nicely !
    01-30-2013 04:36 PM
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