11-07-2012 10:24 AM
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  1. VagrantWade's Avatar
    Well, I've been getting the runaround on the free wireless charger all morning. Placed an order at 3 AM EST. Called at 7 AM. They ended up cancelling my order and redirecting me to Business Services. They tried to convert my account over to a Small Business Plan (which would have cost me more money, actually, with all our phones). They sent me back to re-order the phone, which I did. Still no free charger plate. I've probably talked with a half dozen AT&T reps today trying to get confirmation that the freebie is part of my order. (What is it with AT&T and bouncing us from department to department when they don't know the answer?)

    FINALLY I got ahold of a rep who was patient and understanding. She did some checking with supervisors, who in turn checked with someone else -- all while I was still on the line. The Sales Department was told that because it was a press-release promotional, the wireless chargers will automatically be added with the phones when they're shipped. She said they were being told that from multiple sources.

    HOWEVER, she also said that I should print out my invoice, print out a copy of the press release from the AT&T web site, and hold 'em until the phones arrive. In the event that there are no chargers with my new phones, I should take the paperwork to my local AT&T store (corporate owned, not franchised) and show it to them. She assured me that they would make arrangements to get the chargers to me for free -- either from their stock or by expediting a shipment.

    The one thing I was told repeatedly was that I can rest assured that I'll somehow be getting chargers with my new phones. Yay.

    Scott
    In one of our midnight threads this was also mentioned. A rep told a few of that it would be shipped with the phone whether you add it to the order or not.
    11-07-2012 10:24 AM
26 12
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