11-19-2012 10:45 AM
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  1. jwckauman's Avatar
    I talked to support. I would have chosen FedEx overnight if I knew they wouldn't get the phone out until today. Mine is shipping via USPS and as of right now, my tracking number isn't showing up on the USPS site (too early). I asked support what type of shipping I had and they said standard. I asked her what standard meant and she said 1-3 business days. I'm assuming that means tomorrow, Monday or Tuesday, right?

    I'm pissed because I wanted this baby Friday for the weekend. Us early adopters deserve better treatment than this. We are the champions of this platform/OS. As others have said, I would have done better to walk into my local AT&T store in the morning than to put up with this crap.

    Oh well, buyer beware they always say.
    11-08-2012 09:10 PM
  2. techygeek82's Avatar
    Just talked to support, I was told that my order wouldn't ship until tomorrow. If I'd known I'd be waiting until Monday, anyway, I'd have just taken my chances showing up when the store opened.
    Right there with ya man. I placed my order at 11:15pm Central time (12:15 Eastern) on 11/6 (11/7). My order went through premiere and has been 'pending shipment' all day today. Talked to support and was told I'd get an email when it shipped. Kind of upset now, but it's not the end of the world. I called and a few stores around me will have the reds in stock. I'll be going there bright and early. Will also let ATT know how I feel about being part of 'premiere' and how they really need to re-think how they treat its customers.
    11-08-2012 09:11 PM
  3. pavvento's Avatar
    2nd Update: My order status has now gone from back ordered to processing but the sim card is listed as 'pending shipment.' I think that the order is back ordered but because the sim is ready it is listed as processing?
    11-08-2012 09:13 PM
  4. NessyBoy87's Avatar
    2nd Update: My order status has now gone from back ordered to processing but the sim card is listed as 'pending shipment.' I think that the order is back ordered but because the sim is ready it is listed as processing?
    I'm in the same boat. The fact that every representative gives me a different excuse just makes me laugh. I think I would literally take the time to put in positive feedback for the employee who would tell me, "We have no F'in clue where your phone is."
    Tempest790 likes this.
    11-08-2012 09:17 PM
  5. pavvento's Avatar
    I'm in the same boat. The fact that every representative gives me a different excuse just makes me laugh. I think I would literally take the time to put in positive feedback for the employee who would tell me, "We have no F'in clue where your phone is."
    I'm on the phone now, if she says that I will DEFINITELY recommend her for a promotion!

    UPDATE: She came close enough! Extremely polite but she said the order shows as waiting for shipment, it could ship tonight but she didn't want to guarantee anything since she can't be sure. She also told me she would read word for word what she has about the charger: it will ship separately on a first come first serve basis as inventory becomes available, no need to select it or order it. In turn I told her she was the first person to be helpful in 2 days!
    NessyBoy87 likes this.
    11-08-2012 09:18 PM
  6. JumboScrimps's Avatar
    I definitely pre-ordered the phone at midnight, and it's telling me its now been shipped and will be here monday -_____-, they didn't even give me the option of one day shipping cause I would've paid for that :mad:
    eallan likes this.
    11-08-2012 09:19 PM
  7. texantony's Avatar
    2nd Update: My order status has now gone from back ordered to processing but the sim card is listed as 'pending shipment.' I think that the order is back ordered but because the sim is ready it is listed as processing?
    yeah, i'm in the same boat. I might take my chances at the store tomorrow and if they have it i'll try to cancel the online order.
    11-08-2012 09:19 PM
  8. AlexSea's Avatar
    I just realized the SIM on my order is "Replacement Micro-SIM for Apple iPad" and its description is "Apple iPad with Wi-Fi + 3G uses a specific Micro-SIM that can only be used in iPad with Wi-Fi + 3G. This is the replacement SIM for iPad customers who may have lost or damaged the SIM that came with the device at purchase".

    Should I be worried??
    11-08-2012 09:21 PM
  9. bburnett1219's Avatar
    I just realized the SIM on my order is "Replacement Micro-SIM for Apple iPad" and its description is "Apple iPad with Wi-Fi + 3G uses a specific Micro-SIM that can only be used in iPad with Wi-Fi + 3G. This is the replacement SIM for iPad customers who may have lost or damaged the SIM that came with the device at purchase".

    Should I be worried??
    No that is normal. That was the first device that had the micro sim; they haven't updated their crap.
    AlexSea likes this.
    11-08-2012 09:23 PM
  10. chevans920's Avatar
    I just realized the SIM on my order is "Replacement Micro-SIM for Apple iPad" and its description is "Apple iPad with Wi-Fi + 3G uses a specific Micro-SIM that can only be used in iPad with Wi-Fi + 3G. This is the replacement SIM for iPad customers who may have lost or damaged the SIM that came with the device at purchase".

    Should I be worried??
    I think it is just a naming error with AT&T. A bunch of us have it too.
    AlexSea likes this.
    11-08-2012 09:23 PM
  11. pavvento's Avatar
    I just realized the SIM on my order is "Replacement Micro-SIM for Apple iPad" and its description is "Apple iPad with Wi-Fi + 3G uses a specific Micro-SIM that can only be used in iPad with Wi-Fi + 3G. This is the replacement SIM for iPad customers who may have lost or damaged the SIM that came with the device at purchase".

    Should I be worried??
    No, I think it just explains to customers the micro-sim is different than the regular sim although it is becoming more customary now (920 uses it).
    AlexSea likes this.
    11-08-2012 09:23 PM
  12. SofaTester's Avatar
    it claimed that my order had been cancelled!
    Yeah the automated thing told me mine was cancelled at the very end too, I think that is normal because it's not cancelled and still processing.

    What a disaster this has been, I was fully expecting my order to ship this morning and arrive tomorrow, instead, I just hope it ships tomorrow.

    There was no option for a charging pad when I preordered, the CS just told me to wait until I got my order and that it should be with it, if not, call in. Probably won't even get one at this point.
    11-08-2012 09:30 PM
  13. prjkthack's Avatar
    Now see there were a bunch of people who said that if they didn't get a charging pad, to call in or go to a store to pick one up for free. Anyone gonna go to a store tomorrow with their new charger-less Lumia 920 and ask for a free charger like the rep said we could? lol
    11-08-2012 09:33 PM
  14. Guitarpik's Avatar
    Wow my status finally changed.

    Just refreshed and saw a ship date and tracking number listed and got super excited but then realized its only for the wireless charger.

    Dammit lol

    Just realized the fact that the charger shipped means I wont be able to cancel the online order and go to the store tomorrow :/
    11-08-2012 09:35 PM
  15. TNL Nick's Avatar
    The charger status updated sometime in the last several hours. It is being sent separately and should arrive on Monday. Here's wishing good luck to those still in the dark about their order statuses.
    11-08-2012 09:43 PM
  16. irrationaljay's Avatar
    My cyan Lumia will be here before 4:30PM tomorrow, its already in town actually .
    In other news my free charge plate just shipped and will arrive Monday.
    11-08-2012 09:44 PM
  17. hellerz85's Avatar
    So this whole first come first serve crap they say when you are pre-ordering..sounds like a bunch of bs to me. Seeing people saying theirs are shipping already, and they just ordered this morning?? I think i ordered mine exactly 2 minutes after midnight the first night. And its still stuck in processing..../sigh fail ATT..never again will i pre-order
    11-08-2012 09:44 PM
  18. NessyBoy87's Avatar
    ****, i'm just hoping to get this thing early next week. Maybe I shouldn't have given AT&T negative feedback until AFTER I received my phone
    hellerz85 likes this.
    11-08-2012 09:45 PM
  19. awesomeplant's Avatar
    Mine has been stuck on Processing all day, and is still. I had ordered just hours after pre-orders went up (and as soon as the website actually started working).

    Hoping that it's just the site not posting anything. I had selected Overnight shipping, so I'll be very disappointed if it doesn't come until next week when I could have gone in to a store in the morning and saved the cost of overnight shipping.... Ah well, first world problems amirite....
    11-08-2012 09:47 PM
  20. Russell11's Avatar
    November 08, 2012, 11:16 am


    MEMPHIS, TN 38118

    I'm going to guess the odds of the phone being here tomorrow (Pennsylvania) are slim. But hey you never know.
    11-08-2012 09:51 PM
  21. alphacc82's Avatar
    Mine said status attention up until this afternoon. Premier cust service was horrid, no one could give me an answer. As soon as I could I canceled. Going to pick up in store in the am....
    11-08-2012 09:52 PM
  22. iphonemilk's Avatar
    Yeah I told you guys AT&T premier customers get ****ing SCREWED. I pre ordered on the 7th and the lady says it hasn't even shipped yet. And some people ordered this morning and they are getting it tomorrow ?

    ****ing TWILIGHT ZONE for how jacked up that is

    I'm just going to go into the store and have them cancel mine and get it from the store

    Honestly AT&T needs to throw whatever online system they have in the trash. Complete garbage.
    11-08-2012 10:08 PM
  23. hysonmb's Avatar
    Won't be here until Monday... I should have just cancelled and walked into the store. Now I'll go through the long weekend without my phone for the majority of it.
    Oh well, there's plenty of Halo to fill the void.
    I may still go pick one up and just refuse the delivery.
    antmortmitch likes this.
    11-08-2012 10:14 PM
  24. jwckauman's Avatar
    What's weird is now I have a status update of

    November 08, 2012, 6:41 pm in MEMPHIS, TN 38118

    Maybe, just maybe, it might make it to Raleigh, NC tomorrow. We'll see.
    11-08-2012 10:16 PM
  25. Russell11's Avatar
    What's weird is now I have a status update of

    November 08, 2012, 6:41 pm in MEMPHIS, TN 38118

    Maybe, just maybe, it might make it to Raleigh, NC tomorrow. We'll see.
    Here's to hoping both ours make it tomorrow.
    11-08-2012 10:23 PM
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