11-19-2012 10:45 AM
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  1. jwckauman's Avatar
    Just talked to local att store. They have the phone in stock and said if I come in, they will get the order cancelled so I can get the phone today from them. So I will get it one way or another today.
    Has yours shipped yet? I was told if it's shipped they can't cancel it.
    11-10-2012 10:58 AM
  2. dancorcal's Avatar
    Has yours shipped yet? I was told if it's shipped they can't cancel it.
    It has shipped, but local agent said they could take care of it. I will ship it back to them once it arrives I guess.
    11-10-2012 11:07 AM
  3. Landsharkk's Avatar
    Ordered the Yellow Lumia 920 (on AT&T's website) on Wednesday the 7th and the order status still says "Processing", although they have already taken the money from my account.
    11-10-2012 11:13 AM
  4. stmav's Avatar
    Ordered my cyan 920 at 10:41 cst the 7th. Shipped the 8th. Out for delivery now with usps. Shouldd be here any time now.
    11-10-2012 11:13 AM
  5. Reflexx's Avatar
    I think something may be wrong with my yellow l920 order. On my Orders section on attwireless site, it reads:

    E0019: No order was found. If you recently placed an order, please try again later. Note: Information for orders placed within the past 24 hours may not be available.

    I placed my order on Thursday.
    11-10-2012 11:14 AM
  6. dbgman's Avatar
    Well, my tracking on USPS shows delivery on the 13th. I ordered mine at noon on the 7th. Sucks!

    Sent from my Htc Titan using Board Express
    11-10-2012 11:19 AM
  7. Russell11's Avatar
    Mailman in my neighborhood lets see if he got my phone
    11-10-2012 11:35 AM
  8. jwckauman's Avatar
    My wife's status still says the 13th but it says it's out for delivery. Mine still hasn't changed since early this morning. Still the 13th.
    11-10-2012 11:37 AM
  9. jwckauman's Avatar
    I called the USPS and asked if I could go to the sorting facility to pick up the phone. Of course they said no.
    11-10-2012 11:38 AM
  10. jwckauman's Avatar
    JoE Colon, I hate to ask but can you cut and paste your shipping information from start to finish for comparison? Just the stuff from the USPS site. That would help us gauge ours. Thanks!!
    11-10-2012 11:39 AM
  11. ncxcstud's Avatar
    I really enjoy the Sola bible app
    11-10-2012 11:44 AM
  12. Russell11's Avatar
    JoE Colon, I hate to ask but can you cut and paste your shipping information from start to finish for comparison? Just the stuff from the USPS site. That would help us gauge ours. Thanks!!
    Lol he too busy playing with his phone.. But yea mailman don't have it.
    11-10-2012 11:53 AM
  13. TMavC5's Avatar
    USPS simply sucks compare to UPS and FedEx
    11-10-2012 11:55 AM
  14. jwckauman's Avatar
    Lol he too busy playing with his phone.. But yea mailman don't have it.
    You going to do anything at this point? Check with local post office? See if AT&T will cancel the order and let you pick one up a the store.
    11-10-2012 12:00 PM
  15. jdom's Avatar
    i ordered my 920 at ATT.COM
    its taking forever to ship ,so i went to the local ATT store and bought a Red 920
    when i get the other one i will just return it to the store(the one ordered online)
    Loving it
    11-10-2012 12:24 PM
  16. Russell11's Avatar
    You going to do anything at this point? Check with local post office? See if AT&T will cancel the order and let you pick one up a the store.
    Can't cancel after its been shipped
    11-10-2012 12:28 PM
  17. JoE Colon's Avatar
    JoE Colon, I hate to ask but can you cut and paste your shipping information from start to finish for comparison? Just the stuff from the USPS site. That would help us gauge ours. Thanks!!
    Let me see what I can do
    11-10-2012 12:29 PM
  18. JoE Colon's Avatar
    Your Label Number
    Service
    Status of Your Item
    Date & Time
    Location
    Features

    9101901000425333126783

    Priority Mail
    Out for Delivery
    November 10, 2012, 9:24 am
    BROOKLYN, NY 11228
    Expected Delivery By:
    November 10, 2012
    Delivery Confirmation™
    Sorting Complete
    November 10, 2012, 9:14 am
    BROOKLYN, NY 11228
    Arrival at Post Office
    November 10, 2012, 6:48 am
    BROOKLYN, NY 11228
    Processed through USPS Sort Facility
    November 10, 2012, 4:41 am
    BETHPAGE, NY 11714
    Electronic Shipping Info Received
    November 10, 2012
    through USPS Sort Facility
    November 10, 2012, 3:43 am
    BETHPAGE, NY 11714
    processed through USPS Sort Facility
    November 09, 2012, 4:26 am
    38199
    Acceptance
    November 08, 2012, 6:41 pm
    MEMPHIS, TN 38118
    Last edited by palandri; 11-10-2012 at 12:45 PM. Reason: shortened
    11-10-2012 12:33 PM
  19. Cartman's Avatar
    That sucks!

    This question no longer applies: Any chance you could just go to work and wait for it?
    Actually I did! :D

    Got to work (30 minute drive) just in time to meet the delivery truck. Setting up phone now. Starving though :)

    No charging plate like I expected and they inserted the SIM card wrong.
    11-10-2012 01:58 PM
  20. TheBigJMoney's Avatar
    I have to give AT&T, Microsoft, and Nokia a big giant FAIL for this launch. The shipping experience has been poor at best (why offer pre-orders that have items arriving after they could simply be bought in stores). Why is there virtually no in store promotion of the new phones or significant advertising to coincide with the launch? And why was the information on the "free charging pad" such a contradictory clusterf--k?!? He'll the reps online have no info on a supposed major product launch!

    The bottom line is that if this product is "so important" to the success of Nokia and Microsoft they should have planned it much much better.
    11-10-2012 02:07 PM
  21. eurovisionacts's Avatar
    RECEIVED. Off contract phone AND a charging plate too :)
    11-10-2012 02:08 PM
  22. pvcleave's Avatar
    I have had so many problems with my orders and CSR seem to have no idea. However, when talking with CSRs, remember it is not there fault. The systems sucks, and AT&T communications suck, not just with the public, but internally as well. These companies try to keep this info secret, the reps never get this info either.
    11-10-2012 02:16 PM
  23. bono5112's Avatar
    Have to agree, my rep said phones just arrived at 11am on launch day (920,820) they barely had time to put floor models out. They were all wearing MS shirts but that was it, no banners or posters or accessories to be seen. Very shabby launch to say the least. STILL LOVE MY WHITE 920 THOUGH
    11-10-2012 02:19 PM
  24. jwinch2's Avatar
    So, after receiving conflicting information (an email telling me that my 920 had shipped but the online service telling me that my 820 had shipped), I called in again and was informed that the Red 920's were on backorder and that they had no idea when it would ship. I was also told that my 820 would not be here until mid next week. Keep in mind that I ordered both on Wed 07th, and was told a delivery date of the 9th.

    So, I called a local store who had both in stock, called ATT back and cancelled my online order and went in and picked up the phones. I'm setting everything up now.

    I was told that I can either refuse shipment of 820 that is already on the way or simply take he box in to the local ATT store and they are required to accept it. The rep told me that they will probably say that they cannot, but if they do, have them call in because company policy is that corporate stores have to accept returns directly.

    So, bottom line, if you are waiting for a pre-ordered 920 I have no idea when you are getting it. I had finally had enough and am glad I took things into my own hands. The manager at the store discounted the price on my 820 because of all the hassle we had gone through, which was a nice touch.
    11-10-2012 02:30 PM
  25. BuddhaLite's Avatar
    I had the same issue with red being back ordered and had to call to find out. My cyan is due to be delivered Tuesday. My issue is the red was for my wife and I needed to port numbers before a new billing cycle started. I could care less about the color.

    The local store had red, black and white so we bought the red and white. I'll return the cyan when I get it. The store had a yellow 920 which is freaking gorgeous! A sales woman had it and it wasn't on display.
    11-10-2012 03:12 PM
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