11-19-2012 10:45 AM
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  1. ky Phan's Avatar
    here's another error:

    OS001: We apologize for the inconvenience. We cannot complete your request at this time. Please wait at least 24 hrs from placing your order, before checking the status of your order online. If the problem persists, please call us at 1-800-331-0500 for further assistance. NOTE: An email may have been sent to your email address on file. Please check your email which may have additional information about your order.
    11-07-2012 05:38 PM
  2. Russell11's Avatar
    that doesn't seem to work either since i'm porting my number over from verizon
    You should probably try calling them
    Saberlike likes this.
    11-07-2012 05:38 PM
  3. esarz's Avatar
    that doesn't seem to work either since i'm porting my number over from verizon
    This is where I was tracking it from... I would try the different search methods. Did you ever put in any phone number? Home number?

    https://www.wireless.att.com/order_status/order_status
    11-07-2012 05:41 PM
  4. ky Phan's Avatar
    well the good thing is...

    my number has been successfully ported over :lol:
    11-07-2012 05:42 PM
  5. stmav's Avatar
    I'm porting my number over from Sprint and was able to track by that.
    11-07-2012 05:43 PM
  6. EvoKnvl's Avatar
    Got my tracking number as well. Just for the phone and the SIM, not the charging base... No biggie...
    11-07-2012 05:46 PM
  7. Russell11's Avatar
    Got my tracking number as well. Just for the phone and the SIM, not the charging base... No biggie...
    Black?
    11-07-2012 05:47 PM
  8. Iviansour's Avatar
    Still.... "Attention" Status.. frustrating...
    11-07-2012 05:48 PM
  9. Stadifer's Avatar
    Got my tracking number as well. Just for the phone and the SIM, not the charging base... No biggie...
    Did you select overnight or priority for shipping?
    11-07-2012 05:48 PM
  10. tlegend2012's Avatar
    I see pending shipments, and ship date is on the 7th... but no tracking #
    11-07-2012 05:51 PM
  11. esarz's Avatar
    Got my tracking number as well. Just for the phone and the SIM, not the charging base... No biggie...
    same
    11-07-2012 05:51 PM
  12. moc426's Avatar
    Have tracking # for phone and sim card. Charging pad is processing. Black 920 will arrive Friday.
    11-07-2012 05:52 PM
  13. EvoKnvl's Avatar
    Black?
    Yes Black...

    Did you select overnight or priority for shipping?
    When I went through, it set it for Free 2 day...
    11-07-2012 05:52 PM
  14. esarz's Avatar
    Did you select overnight or priority for shipping?
    There wasnt any other option for me besides fedex 2 day shipping
    11-07-2012 05:52 PM
  15. Russell11's Avatar
    Looks like the black ones are being processed the fastest.
    11-07-2012 05:53 PM
  16. Stadifer's Avatar
    Interesting... When I placed my order it had "Priority" or "Overnight" as the options. Perhaps they are just doing a flat 2-day shipping for all pre-orders.
    11-07-2012 05:54 PM
  17. EvoKnvl's Avatar
    Interesting... When I placed my order it had "Priority" or "Overnight" as the options. Perhaps they are just doing a flat 2-day shipping for all pre-orders.
    I never had an option. It just said pre-order is free 2nd day ship or something to that effect. This was through Premier...
    11-07-2012 05:55 PM
  18. Stadifer's Avatar
    I never had an option. It just said pre-order is free 2nd day ship or something to that effect. This was through Premier...
    Ahh, that might be the difference. I ordered as a new customer from the regular AT&T online shop w/o premiere.
    11-07-2012 05:56 PM
  19. ky Phan's Avatar
    I think somebody had mentioned previously.

    Premier customers are getting the shaft.
    11-07-2012 05:58 PM
  20. VagrantWade's Avatar
    Mine still just says "pending shipment" but I am missing $105 from my checking account so I am assuming all is well.

    Ahh, that might be the difference. I ordered as a new customer from the regular AT&T online shop w/o premiere.
    I'm not premier and I ordered the same time as you and mine said free 2 day also. It was when I went through the order process. Only saw it on one screen and never again.
    11-07-2012 05:59 PM
  21. EvoKnvl's Avatar
    I think somebody had mentioned previously.

    Premier customers are getting the shaft.
    I didn't get the shaft... However, I did get a tracking number for delivery on the 9th, and it shows FedEx has already picked it up... ;)
    11-07-2012 05:59 PM
  22. wiscamper's Avatar
    here's another error:

    OS001: We apologize for the inconvenience. We cannot complete your request at this time. Please wait at least 24 hrs from placing your order, before checking the status of your order online. If the problem persists, please call us at 1-800-331-0500 for further assistance. NOTE: An email may have been sent to your email address on file. Please check your email which may have additional information about your order.
    It took an hour or two from the time I placed my pre-order until the time that I could check the status on the web site. In between it said no order found. Later, once the order status was on the website, it displayed 'back-ordered'. Then, I checked back an our later and it displayed 'in process'. Hard to figure out the AT&T order system! I placed my order around 9:00AM this morning.

    EDIT: It now says shipped with a tracking number!!
    EDIT2: Shipped via USPS - no shipping info yet.
    11-07-2012 06:00 PM
  23. howdysir's Avatar
    Got my tracking number for my Black 920 and Sim Card.

    However no tracking for the charging base.

    I, as well, had no option for shipping other than the 2 day. (premier thing maybe?)

    Delivery set for Friday at 4:30pm.
    11-07-2012 06:01 PM
  24. tlegend2012's Avatar
    Got tracking # !!!! ETA is on friday at 10 am!!!
    11-07-2012 06:02 PM
  25. ky Phan's Avatar
    It took an hour or two from the time I placed my pre-order until the time that I could check the status on the web site. In between it said no order found. Later, once the order status was on the website, it displayed 'back-ordered'. Then, I checked back an our later and it displayed 'in process'. Hard to figure out the AT&T order system! I placed my order around 9:00AM this morning.
    funny thing is, I ordered at 10PM PST last night.
    11-07-2012 06:02 PM
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