11-19-2012 10:45 AM
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  1. damon312's Avatar
    While not regarding the phone. I've been waiting on my charging pad since last week. It's been stuck on "pending". I'll be calling them tomorrow.
    looks like ATT really botched the release of this phone up big time. Wow! I originally thought 'wow, maybe I got lucky and won't have to wait so long' NOT..... Man, you have to wonder why they have such a difficult time with providing accurate and meaningful information to their customer base and also ensuring there's enough product to meet demands. That's the easy part, making their network stable/reliable that's not so easy. I couldn't agree with you more, their ordering dept is very poorly managed and run; can't believe how bad a time I've had. Sorry to hear you're still waiting on the charger plate.
    11-15-2012 06:50 PM
  2. maj71303's Avatar
    Monday early afternoon, 11-12-12:

    Ordered the Red 920 through a store associate at a corporate store in Modesto, CA.
    Manager had to override the transaction and rang up the phone for $50 and the wireless charger for $50 for a total of $100 for both. Quoted 2-5 business days for arrival to my house.

    Wednesday night, 9:20pm, Pacific Time, 11-14-12:

    Order status changed from pending to pending with tracking number through UPS.
    Tracking number isn't yet in UPS system yet.

    Same here ordered for wife same day and got email of shipped on 14th but tracking number is still not showing anything in UPS systems. Just shows billing label made on 14th.

    :mad:
    11-15-2012 06:59 PM
  3. fkiehner's Avatar
    I ordered my cyan on the 10th also. I was told 3-5 business days and it should ship out. It has been 3 and no activity. I am done holding my breath cause I cant do CPR on myself! Should have taken the white one that they had in stock in the local ATT store!
    UPDATE: Went to ATT store Thurs and cancelled the cyan and picked up a white 920. If I want cyan, I will but a blue case in it!!
    Loving the phone!!
    11-16-2012 04:39 AM
  4. wozburger's Avatar
    Ordered a cyan 920 in-store on 11/10. As of today it's still "in progress".
    11-16-2012 08:40 AM
  5. hm598's Avatar
    I ordered my black Lumia 920 (for US delivery on) on Tuesday November 13th

    The Lumia shipped (with a UPS tracking number) on Thursday November 15th

    Based on the tracking it will arrive on Monday November 19th.

    So... From order to arrival, less then one week!

    Edit Post Reply Reply With Quote Thanks
    11-16-2012 08:57 AM
  6. hm598's Avatar
    I ordered my black Lumia 920 (for US delivery on) on Tuesday November 13th

    The Lumia shipped (with a UPS tracking number) on Thursday November 15th

    Based on the tracking it will arrive on Monday November 19th.


    Edit Post Reply Reply With Quote Thanks
    11-16-2012 09:09 AM
  7. jwinch2's Avatar
    I received a follow up Customer Service call from a senior CSR today due to some CS issues I had with my order and information received from their CSR's and also the ones at my local store. I was not expecting the follow up nor did I request it, but it was nice nonetheless.

    The person I spoke with today told me that their numbers in terms of pre-orders was far higher than either AT&T or Nokia was expecting, which is what led to their lack of ability to fill all of their pre-orders in a timely fashion. She was very open and up front about the fact that this should not have impacted their ability to provide good and accurate information, but it does at least explain how the main problem, not shipping phones on time, occurred.
    11-16-2012 10:11 AM
  8. khtgdyp's Avatar
    AT&T finally shipped my cyan Lumia 920, after i called the rep over and over and over again. Should be here on Monday LOL!
    11-16-2012 07:04 PM
  9. MakJae9's Avatar
    I put in an order on 11/10 for the Cyan and finally my order status was changed to shipped tonight. Will be here Monday 11/19 by 3pm!!
    11-16-2012 07:55 PM
  10. marveldave's Avatar
    Same here!!! order date 11/10....wohoo!!! ... Cyan
    11-16-2012 07:56 PM
  11. cyanwinters's Avatar
    I put in an order on 11/10 for the Cyan and finally my order status was changed to shipped tonight. Will be here Monday 11/19 by 3pm!!
    Same here!!! order date 11/10....wohoo!!! ... Cyan
    I am extremely jealous of both of you. I ordered on 11/10 and don't have a tracking number. :/
    11-16-2012 09:00 PM
  12. m0unds's Avatar
    Mine shipped today. Ordered 11/12 via Premier. (Cyan)
    11-16-2012 09:17 PM
  13. cyanwinters's Avatar
    Mine shipped today. Ordered 11/12 via Premier. (Cyan)
    Two full days after me, and mine is still processing. No charge on my card either so I don't think it's a matter of the site not updating..
    11-16-2012 09:26 PM
  14. entropism's Avatar
    From my experiences, your card gets charged a few days AFTER everything ships. I received my phone on the 14th and I just got charged today.
    11-16-2012 09:52 PM
  15. cyanwinters's Avatar
    From my experiences, your card gets charged a few days AFTER everything ships. I received my phone on the 14th and I just got charged today.
    Well between the lack of a charge and the lack of shipping info on the order, I don't have much hope. I called the 1-877 line and it refuses to transfer me to a real live human. What's the best number to call?
    11-16-2012 09:58 PM
  16. GSOgymrat's Avatar
    I called AT&T on 11/12/2012 and ordered a cyan 920 and was told it was backordered. After watching a torture test of a white 920 I decided to go for the white and picked one up at a local AT&T store. When I called today to cancel the cyan 920 they it had not shipped but they could not cancel it and I would need to mail it back once it eventually arrived.
    11-16-2012 10:22 PM
  17. Frek's Avatar
    Finally got my 920's yesterday that I ordered 11/7. (they arrived last Tuesday but I was away and couldn't pick them up)

    Loving the wpcentral app.
    11-17-2012 09:09 AM
  18. AlexOwliver's Avatar
    all this makes for a sad papa! i ordered cyan on the 9th, and im still processing...
    11-17-2012 09:39 AM
  19. Elfman12's Avatar
    all this makes for a sad papa! i ordered cyan on the 9th, and im still processing...
    I'm with you there, ordered a cyan and a yellow on the 9th and still processing. And no help or info from AT&T reps. Frustrating...
    11-17-2012 02:27 PM
  20. LochBox's Avatar
    Red on 11-9 around 2:00PM on att.com. Got it Thursday 11-15. I live in Oklahoma.

    Not too bad.
    11-17-2012 02:52 PM
  21. Loiselle's Avatar
    I picked up a Black 920 in store, on Friday 11/9. They ordered me a wireless charging plate that second.

    It still says "in progress."

    So frustrating.
    11-17-2012 06:41 PM
  22. sapperdad17's Avatar
    At least you have your phone! Some if not most are still waiting for both! Lol =P
    11-17-2012 07:00 PM
  23. damon312's Avatar
    Hi not sure if you got any further replies but i would use
    18662674510
    or try
    18003310500 next
    11-17-2012 09:35 PM
  24. damon312's Avatar
    Well between the lack of a charge and the lack of shipping info on the order, I don't have much hope. I called the 1-877 line and it refuses to transfer me to a real live human. What's the best number to call?
    Hi not sure if you got any further replies but i would use
    18662674510
    or try
    18003310500 next

    11-17-2012 09:38 PM
  25. jdom's Avatar
    i ordered my red 920 on att.com about 1 1/2 weeks ago and just received it today
    11-17-2012 11:27 PM
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