11-19-2012 10:45 AM
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  1. esarz's Avatar
    I think somebody had mentioned previously.

    Premier customers are getting the shaft.
    How do you figure? I am on premiere and already picked up and on its way :)
    11-07-2012 06:03 PM
  2. tlegend2012's Avatar
    How do you figure? I am on premiere and already picked up and on its way :)
    Me too!! I'm on premier as well and got tracking #
    11-07-2012 06:04 PM
  3. stmav's Avatar
    Has anyone got a tracking number for a phone that is not black yet?
    11-07-2012 06:05 PM
  4. EvoKnvl's Avatar
    here's another error:

    OS001: We apologize for the inconvenience. We cannot complete your request at this time. Please wait at least 24 hrs from placing your order, before checking the status of your order online. If the problem persists, please call us at 1-800-331-0500 for further assistance. NOTE: An email may have been sent to your email address on file. Please check your email which may have additional information about your order.
    Are you using this link?
    https://www.wireless.att.com/order_status/order_status#

    If I use that, it still doesn't show up. But if I go into OLAM, I can click MyOrders and see it there. Seems to be a disconnect between the 2 systems.
    11-07-2012 06:06 PM
  5. ky Phan's Avatar
    Are you using this link?
    https://www.wireless.att.com/order_status/order_status#

    If I use that, it still doesn't show up. But if I go into OLAM, I can click MyOrders and see it there. Seems to be a disconnect between the 2 systems.
    that's the same page where I tried to find the order

    no luck:dry

    And since i can't access online account management yet (porting number over), I'm out of luck with status.
    11-07-2012 06:09 PM
  6. tlegend2012's Avatar
    that's the same page where I tried to find the order

    no luck:dry

    And since i can't access online account management yet (porting number over), I'm out of luck with status.
    Are you using internet explorer? try to switch browsers and enter the captcha... i've had the same problem.
    11-07-2012 06:11 PM
  7. moc426's Avatar
    Premier, shipped and getting it Friday.

    I think somebody had mentioned previously.

    Premier customers are getting the shaft.
    11-07-2012 06:11 PM
  8. Jaymil's Avatar
    I ordered my red 920 last night at about midnight EST. My order status still says processing. Estimated arrival date is 11/9 but I have no shipping info or tracking number. I am a premier customer...

    I also preordered a galaxy note 2 on Oct 26 and that one still says it's processing as well.. no tracking info yet. Wtf ATT?? I sold my one X today since I didn't wanna lose out on the sale so I had to go "rent" an optimus G from Best buy till my lumia shows up. Hopefully it doesn't take too long because I really am liking this phone lol.
    11-07-2012 06:11 PM
  9. tlegend2012's Avatar
    I ordered my red 920 last night at about midnight EST. My order status still says processing. Estimated arrival date is 11/9 but I have no shipping info or tracking number. I am a premier customer...

    I also preordered a galaxy note 2 on Oct 26 and that one still says it's processing as well.. no tracking info yet. Wtf ATT?? I sold my one X today since I didn't wanna lose out on the sale so I had to go "rent" an optimus G from Best buy till my lumia shows up. Hopefully it doesn't take too long because I really am liking this phone lol.
    For some reason the page doesn't show up right on internet explorer ... try chrome , you should see details there...
    11-07-2012 06:21 PM
  10. esarz's Avatar
    For some reason the page doesn't show up right on internet explorer ... try chrome , you should see details there...
    What's Internet Explorer?
    11-07-2012 06:26 PM
  11. ky Phan's Avatar
    What's Internet Explorer?
    i think it comes bundled on your 920

    :happy:
    riffraffy likes this.
    11-07-2012 06:27 PM
  12. Nabiscuit's Avatar
    i think it comes bundled on your 920

    :happy:
    :lol:
    11-07-2012 06:28 PM
  13. cammsaul's Avatar
    Ordered a red 920 this afternoon and right away got the email "your Nokia Lumia 920 has been reserved and is expected to arrive on or around 11/09/12". Order page still says "Status: Attention" so I called customer service and they said the order is currently being processed by the system but they can't give me any more information
    11-07-2012 06:29 PM
  14. VagrantWade's Avatar
    Guys, it takes a long time to input all of these tracking numbers for orders. Microsoft took days to do it with the surface. Give it time.
    11-07-2012 06:30 PM
  15. Iviansour's Avatar
    Ordered a red 920 this afternoon and right away got the email "your Nokia Lumia 920 has been reserved and is expected to arrive on or around 11/09/12". Order page still says "Status: Attention" so I called customer service and they said the order is currently being processed by the system but they can't give me any more information
    Same thing happening to me, I ordered it at Midnight though... They told me it takes 24 hours to process, so I'm going to call them at around 1 second after 24 hours...
    11-07-2012 06:34 PM
  16. Jaymil's Avatar
    What's Internet Explorer?

    I'm using chrome. I even tried safari. When I try to go through the ATT website and click on my orders it just shows a couple boxes but no details or anything if I click on the orders. If I go through the link I got in the email it says processing.
    11-07-2012 06:40 PM
  17. prjkthack's Avatar
    Guys, it takes a long time to input all of these tracking numbers for orders. Microsoft took days to do it with the surface. Give it time.
    I hope to Belfiore that there isn't a department at AT&T with people sitting down and manually typing in order information and tracking numbers into customer's accounts. We have computers for a reason. -_-'
    11-07-2012 06:42 PM
  18. cammsaul's Avatar
    hopefully the fedex drivers don't use iOS 6 Maps, I want my Lumia 920 on Friday ;)
    Iviansour, Nabiscuit and Saberlike like this.
    11-07-2012 06:49 PM
  19. VagrantWade's Avatar
    I hope to Belfiore that there isn't a department at AT&T with people sitting down and manually typing in order information and tracking numbers into customer's accounts. We have computers for a reason. -_-'
    I didn't mean it was a process done manually by one person. But all having a tacking number means is that the shipping label was scanned. It doesn't mean it was actually put on a truck and is moving.

    So someone who doesn't get shipping info until tomorrow will still probably get the product the same day as someone who gets it today.
    11-07-2012 06:58 PM
  20. prjkthack's Avatar
    I didn't mean it was a process done manually by one person. But all having a tacking number means is that the shipping label was scanned. It doesn't mean it was actually put on a truck and is moving.

    So someone who doesn't get shipping info until tomorrow will still probably get the product the same day as someone who gets it today.
    I know I was kidding, I just found it a funny thought to see a whole room of people dedicated to copying and pasting information from the FedEx website into our orders. lol
    11-07-2012 07:00 PM
  21. GivenToFly55's Avatar
    Ordered mine at 4am EST 11/7. Black. Shipped and w/ tracking number.

    My charge plate still says processing... Hoping this is incorrect, not sure why they would ship separate.
    11-07-2012 07:15 PM
  22. Russell11's Avatar
    Ordered mine at 4am EST 11/7. Black. Shipped and w/ tracking number.

    My charge plate still says processing... Hoping this is incorrect, not sure why they would ship separate.
    Charging plate will probably be coming next week.
    11-07-2012 07:17 PM
  23. prjkthack's Avatar
    Oh snap, order status page says Fedex now, but still no tracking numbers. I assume that's a good sign though, so I should be set. Ship date says the 7th.

    Now that this stuff is on its way, can someone tell me where to buy one of those Fatboy pillow things?
    11-07-2012 07:18 PM
  24. VagrantWade's Avatar
    Anyone know where they are shipping from? If it's Texas I probably won't get mine shipped until the day before.


    Oh snap, order status page says Fedex now, but still no tracking numbers. I assume that's a good sign though, so I should be set. Ship date says the 7th.

    Now that this stuff is on its way, can someone tell me where to buy one of those Fatboy pillow things?

    I don't think any of these accessories go on sale until the 16th.
    11-07-2012 07:24 PM
  25. larrynj's Avatar
    My order status said "Status: Attention" so I called. They had no record of it. The rep was extremely nice, put the order in, waived the activation fee and added overnight shipping no charge. It took about 30 minutes because he didn't see the free charging plate and had to get approval for it. I was just driving home from work so the time didn't bother me. The order is correct and I saved another $36.
    11-07-2012 07:26 PM
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