11-19-2012 10:45 AM
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  1. Jaymil's Avatar
    Ive had the same messages, talked with numerous reps today, no ones mentioned any problems with it...
    Same thing here.

    I received an email immediately with a web order number and a link to check status. When I check the status through their it says it's being processed. When I try to go through the account management page "my orders" nothing comes up. I've called in twice now and had 2 different reps tell me that there is no tracking number, no projected ship date but they can't add next day shipping because the order is already in process and there's basically nothing I can do but wait to get an email with the shipping info. Really frustrated at this point. If I don't have any shipping info by tomorrow night I'll probably just cancel and try to pick up in store on Friday.
    11-07-2012 09:12 PM
  2. hopsandmalt's Avatar
    Congratulations your order has shipped! Received this tonight.
    11-07-2012 09:12 PM
  3. ky Phan's Avatar
    I wouldn't be disappointed if ATT stores had the cyan :lol:
    11-07-2012 09:14 PM
  4. mtbush's Avatar
    Mine is now showing with today as the ship-date but still "processing".
    Hopefully it will update with a tracking number

    11-07-2012 09:18 PM
  5. jwckauman's Avatar
    The USPS website says Expected Delivery By: November 8, 2012 (with Delivery Confirmation)

    Hope it's true for all of us!
    11-07-2012 09:19 PM
  6. wubba's Avatar
    My order just added a shipping date of 11/07 on the phone and micro-sim card, but status still says processing.

    An hour ago Premiere CS told me it would take 3-7 days to process!!!!
    11-07-2012 09:19 PM
  7. Adiliyo's Avatar
    Mine is now showing with today as the ship-date but still "processing".
    Hopefully it will update with a tracking number

    Click to view quoted image
    What color is your phone? Has anyone had a non black phone ship yet?
    11-07-2012 09:21 PM
  8. VagrantWade's Avatar
    My order just added a shipping date of 11/07 on the phone and micro-sim card, but status still says processing.

    An hour ago Premiere CS told me it would take 3-7 days to process!!!!
    They probably have no idea what they are talking about. If your card has been charged, they probably have a tracking number and just need to get your order status' updated.
    11-07-2012 09:23 PM
  9. wubba's Avatar
    They probably have no idea what they are talking about. If your card has been charged, they probably have a tracking number and just need to get your order status' updated.
    My card was charged. I have 3 charges of $1, and one of $79.68?
    11-07-2012 09:25 PM
  10. VagrantWade's Avatar
    From the conversation I just had;


    My credit card was charged earlier today
    Just wondering what "pending shipment" means
    Christopher Fairchild: That would mean that they are creating your order. Either by manufacturing it. Or it is on a loading dock waiting to be picked up and have the shipping number put into the system and sent to you so you can track the new order
    You: Oh alright. That is what I figured but wanted to confirm since I got charged. Thanks!

    Not really sure what that means. I am assuming they just need to get the tracking number in the system.
    11-07-2012 09:32 PM
  11. saikit chan's Avatar
    My order status is Back Ordered

    Date Ordered 11/07/2012 Shipping Status Back Ordered

    Color blue, Ordered at 3PM
    11-07-2012 09:32 PM
  12. eurovisionacts's Avatar
    Card got charged $475 (preauthorize)... (damn taxes). Still no shipping date. Really want this before the weekend. Sick of my 2+ year iphone 4.
    11-07-2012 09:35 PM
  13. VagrantWade's Avatar
    Card got charged $475 (preauthorize)... (damn taxes). Still no shipping date. Really want this before the weekend. Sick of my 2+ year iphone 4.
    Like I said, if you got charged, it's got to be in the process of being shipped. I ordered right away and got charged and do not have a ship date yet. It's just a matter of them updating the system.
    11-07-2012 09:36 PM
  14. Beltelmel's Avatar
    For people who have orders shipped can you include your location and color/shipping options?

    I have a white one going to Los Angeles with no shipping yet
    Mine has not shipped (to N.J) yet. Status says "In Progress" "Shipment pending". I ordered Black and free charger. The only shipping option was FedEx 2 day. Order was placed at 3:30am EST. If it ships tomorrow (Thursday) I shouldl get it Monday. I called FedEx and they confirmed that they will be delivering on Veterans day.
    11-07-2012 09:39 PM
  15. VagrantWade's Avatar
    Mine has not shipped (to N.J) yet. Status says "In Progress" "Shipment pending". I ordered Black and free charger. The only shipping option was FedEx 2 day. Order was placed at 3:30am EST. If it ships tomorrow (Thursday) I shouldl get it Monday. I called FedEx and they confirmed that they will be delivering on Veterans day.
    Isn't veterans day Sunday? And like I said above, "shipment pending" basically means they don't have the tracking information in the system but it's been sent out.
    11-07-2012 09:41 PM
  16. iphonemilk's Avatar
    i told you guys Premier customers are going to get screwed on this. lots of people saying when they called in their orders weren't even processed, yup sounds about right.
    Aklambert67 likes this.
    11-07-2012 09:50 PM
  17. VagrantWade's Avatar
    i told you guys Premier customers are going to get screwed on this. lots of people saying when they called in their orders weren't even processed, yup sounds about right.
    I don't think it's because of premier members. I think it's because you guys ordered when they were having their website problems. The link to preorder just happened to only work for the premier page.
    11-07-2012 09:51 PM
  18. mammaldood's Avatar
    From the conversation I just had;


    My credit card was charged earlier today
    Just wondering what "pending shipment" means
    Christopher Fairchild: That would mean that they are creating your order. Either by manufacturing it. Or it is on a loading dock waiting to be picked up and have the shipping number put into the system and sent to you so you can track the new order
    You: Oh alright. That is what I figured but wanted to confirm since I got charged. Thanks!

    Not really sure what that means. I am assuming they just need to get the tracking number in the system.
    Were you charged the $1 or the full price? My card has two $1 charges pending from AT&T, yet my order doesn't seem to exist... so maybe it actually does exist after all?
    11-07-2012 09:54 PM
  19. csiguy1's Avatar
    Well like a dummy, I didn't look at the color that I wanted and they are shipping me Hi Gloss Red. Oh well I can cover it with a case. I have never bought any phone other than Black. Like a model T Ford you can order any color that you like as long as it is Black.
    11-07-2012 09:55 PM
  20. Beltelmel's Avatar
    Isn't veterans day Sunday? And like I said above, "shipment pending" basically means they don't have the tracking information in the system but it's been sent out.
    Hope your right... would live to have it Friday. Yes, Veterans day is Sunday but some corporations that designate it a holiday, give their employees Monday off since they are already off on Sundays.
    11-07-2012 09:58 PM
  21. Saberlike's Avatar
    What color is your phone? Has anyone had a non black phone ship yet?
    Mine also says shipped. But no tracking info yet.:dry I bought the white 920.
    11-07-2012 10:08 PM
  22. Saberlike's Avatar
    It took about 1 min to get the confirmation email.. I'm on Premier and date shows Nov6
    Same here....
    11-07-2012 10:14 PM
  23. maj71303's Avatar
    Folks that are having problems and orders that haven't shipped be patient as it will be sorted out. The Lumia 920 isn't the only phone in preorder, the Samsung Galaxy Note 2 is also in preorder and being shipped along with unbelievably the Iphone 5 as well still have people receiving preorders. So sit tight and let at&t handle this and don't clog up the lines to customer service unless you cancel and order or have a problem. If you have "Atention" with your order it has a problem for you to sort out whether it be a misspelling of name address, credit card or billing you need to call and find out what it is. Some statuses might say backorder but the system is slow to update with the correct information. Don't be suprised to receive your phone and never get confirmation that it has shipped.

    use this address to check the status for your order https://www.wireless.att.com/order_status/ don't use the premier side order status as it is not updating right now. The myATT order status is slow going as well. be patient, breath and just get some sleep. ;)
    11-07-2012 10:14 PM
  24. Saberlike's Avatar
    When I go to my orders on ATT.com I have this


    DATE ORDERED:11/07/2012 SHIPMENT STATUS: Processing

    Nokia Lumia 920 1
    eCom Quick Start Guide 1
    Data Unlimited for iPhone 1
    ACTIVE UP- Data Unlimited for LTE Personal Add-On - LTEDPPBVM 1
    ACTIVE-AT&T Mobile Insurance (WPINS) 1
    Replacement Micro-SIM for Apple iPad 1

    Why would it list a micro sim replacement for the iPad?
    Wierd. I have that ipad sim card included also.
    Last edited by Saberlike; 11-07-2012 at 10:21 PM. Reason: syntax
    11-07-2012 10:20 PM
  25. eurovisionacts's Avatar
    Well like a dummy, I didn't look at the color that I wanted and they are shipping me Hi Gloss Red. Oh well I can cover it with a case. I have never bought any phone other than Black. Like a model T Ford you can order any color that you like as long as it is Black.
    Red is sexy my friend. Gonna shine like a baby. Guarantee you, with almost everyone having a black / white phone this gonna stand out.

    Not to mention perfectly matches my glossy red mustang.
    11-07-2012 10:20 PM
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