11-19-2012 10:45 AM
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  1. VagrantWade's Avatar
    Nothing for my Cyan. If I don't get it Friday I will be pissed. I ordered as soon as non premier people could and they already pulled the $105 from my checking...
    11-08-2012 01:08 AM
  2. gladesmellzgood's Avatar
    At least you guys can complete an order! AT&T cancels my order as soon as I place them! Since I want it in Cyan my only option is online and the reps say they can't even place an order till launch day I've called so many times today.
    11-08-2012 01:09 AM
  3. VagrantWade's Avatar
    I am in the same situation yet they are telling me that my phone will not ship until I accept the terms and conditions email that I never received.
    What? What's the process of your order?
    11-08-2012 01:13 AM
  4. Guitarpik's Avatar
    What? What's the process of your order?
    This is kind of a long story so bear with me...

    I had been trying to upgrade my device which is on a line on a family plan. I could not get the $99 price and free charger to show up at checkout unless I selected a new plan. I called AT&T this morning and a rep ordered everything for me over the phone...$99 for the phone and free charger. She told me I would have to accept the terms and conditions email. When I received the email it stated the device was a Lumia 900 for $99 and she had chosen a new plan for me :mad: Of course I declined the terms.

    I called again and asked another operator if I could receive a credit (which I read another poster had done). She credited me $180 to my account and I made a new order online at the $199 price for the phone and added the charger for $49.

    Everything seemed to be fine until I live chatted with AT&T tonight to see whats up with the status and she told me that my phone would not be sent until I accept the terms and conditions email. I think they are getting confused with the previous order I tried to make over the phone. I called again and they see the new order but they cant tell me if I need to accept terms or not for it to ship. I have to speak to another department which isn't open until 8am.

    My order status has said in progress all day and my card was charged the full amount...not a pending charge.

    These past 2 days have been unbelievably frustrating. If I wasn't on a family plan I would close my account.
    11-08-2012 01:20 AM
  5. prjkthack's Avatar
    This is kind of a long story so bear with me...

    I had been trying to upgrade my device which is on a line on a family plan. I could not get the $99 price and free charger to show up at checkout unless I selected a new plan. I called AT&T this morning and a rep ordered everything for me over the phone...$99 for the phone and free charger. She told me I would have to accept the terms and conditions email. When I received the email it stated the device was a Lumia 900 for $99 and she had chosen a new plan for me :mad: Of course I declined the terms.

    I called again and asked another operator if I could receive a credit (which I read another poster had done). She credited me $180 to my account and I made a new order online at the $199 price for the phone and added the charger for $49.

    Everything seemed to be fine until I live chatted with AT&T tonight to see whats up with the status and she told me that my phone would not be sent until I accept the terms and conditions email. I think they are getting confused with the previous order I tried to make over the phone. I called again and they see the new order but they cant tell me if I need to accept terms or not for it to ship. I have to speak to another department which isn't open until 8am.

    My order status has said in progress all day and my card was charged the full amount...not a pending charge.

    These past 2 days have been unbelievably frustrating. If I wasn't on a family plan I would close my account.
    Sounds like by the time you accept the conditions and they ship out your device, you'd probably get it sooner by going to a store Friday morning.

    At this point, that's probably what I would do. Plus its $99 with a free charger, so you shouldn't run into any pricing issues at the store.
    11-08-2012 01:24 AM
  6. Guitarpik's Avatar
    I really think they are just confusing the orders. There should be no terms and conditions to accept. It was just a phone upgrade to an already existing line.

    At least I'm hoping anyways. The fact that Vagrant's order is still processing gives me hope.

    If I'm still processing in the morning I'm going to call and demand overnight shipping.
    11-08-2012 01:33 AM
  7. Adiliyo's Avatar
    I really think they are just confusing the orders. There should be no terms and conditions to accept. It was just a phone upgrade to an already existing line.

    At least I'm hoping anyways. The fact that Vagrant's order is still processing gives me hope.

    If I'm still processing in the morning I'm going to call and demand overnight shipping.
    mine is still processing-pending shipment. i'm hoping for some shipping details tomorrow morning as well.
    11-08-2012 02:15 AM
  8. giodelgado's Avatar
    To avoid all of this confusion everyone that wants to get the in store colors should go their local AT&T, the rest that want the Cyan or Yellow online only colors are the ones that should be having these kind of problems,

    I don't think these devices will be soldout by the end of the weekend...
    Last edited by giodelgado; 11-08-2012 at 03:13 AM.
    11-08-2012 02:19 AM
  9. Adiliyo's Avatar
    To avoid all of this confusion everyone that wants to get the in store colors should go their local AT&T, the rest that want the Cyan or Yellow online only colors are the ones that should be having these kind of problems,

    I don't think this devices will be soldout by the end of the weekend...
    stop trying to boss me around! ;)

    i'd rather have them send it to me, rather than me call stores to see which one has it in the color i want and then drive over there, blah blah blah.

    i have some faith in att, they did get me my preordered L900 the friday before the sunday release. i'm just a little OCD when it comes to things being up in the air.
    11-08-2012 02:23 AM
  10. josephtd's Avatar
    I ordered a cyan through Premier online around 8AM central Wed. Shows shipped as of now for the phone. Charging plate appears to be coming separately.

    Tracking shows it has been in motion since last night.
    11-08-2012 04:34 AM
  11. unboxfetish's Avatar
    My order was cancelled by AT&T out of nowhere today. Well actually I can think of a few legitimate but very minor reasons but AT&T reps were unable to figure out why. ANY other company would have figured out a solution to take my money and sell me their product. All those hours I wasted waiting for the preorder button to go live... I'm going to the store tomorrow I guess.
    11-08-2012 04:35 AM
  12. larrynj's Avatar
    I really think they are just confusing the orders. There should be no terms and conditions to accept. It was just a phone upgrade to an already existing line.
    Of course there are terms and conditions. You are signing a 2 year contract that has early termination fees and data plan requirements.
    11-08-2012 05:11 AM
  13. en0x#AC's Avatar
    my order was shipped yesterday through USPS... and that's all I know... No delivery date etc. I hope it will be tomorrow.
    11-08-2012 05:13 AM
  14. SuddenlyDinosaur's Avatar
    Everyone should make sure to check the "My Orders" page under you account rather then using the "Order Status" page.
    11-08-2012 05:16 AM
  15. awesomeplant's Avatar
    Everyone should make sure to check the "My Orders" page under you account rather then using the "Order Status" page.
    My Order Status page says it's still "processing" although they sent me the email yesterday afternoon saying: "We have processed your order and it has been sent to our warehouse for shipment."

    I ordered as soon as the website stopped being flakey, which was like 3AM central time, and selected overnight shipping. It had said it would ship today. Hope it works out :)
    11-08-2012 06:22 AM
  16. FuzzyHat's Avatar
    Premier
    Lumia 920 (Cyan)
    Shipped
    Destination: Chicago
    ETA: 11/09/2012 by 4:30pm
    FedEx

    No Charging Plate
    11-08-2012 06:23 AM
  17. shard#WP's Avatar
    Ordered:
    920 Black w/Free charging plate (I selected and it discounted)
    Around 4:30AM EST as a "Premier" Member

    Picked up at Nov 7, 2012 4:18 PM
    ETA: Nov 9, 2012
    11-08-2012 06:33 AM
  18. jwckauman's Avatar
    Mine says it went through San Diego for some reason (it started out in Fort Worth, TX), but it says it's still expected to be delivered today.

    Processed through USPS Sort Facility
    November 08, 2012, 12:21 am
    SAN DIEGO, CA 92199
    Expected Delivery By:
    November 8, 2012

    I'm starting to be a little less certain about this, but we will see.
    11-08-2012 07:00 AM
  19. Sonofdex's Avatar
    My order has shipped this morning as of 7:00 CST! Tracking says it is going all FedEx (No USPS involved) and expected delivery time is tomorrow by 4:30 pm.
    11-08-2012 07:19 AM
  20. timd28's Avatar
    just called premier support and was told my pre order won't ship until at least Friday but could be up to 5 days after then. Really want cyan or else I'd just cancel it!
    11-08-2012 07:22 AM
  21. joeynox's Avatar
    I've been stuck in processing **** since 6pm on 11/7/12 . I did receive an email that it was processed and sent to the warehouse but no tracking info as of yet.

    920- cyan
    Couldnt choose the wireless pad. But was told one will ship with my order
    11-08-2012 07:28 AM
  22. joeynox's Avatar
    How come H E L L gets the naughty word treatment?
    11-08-2012 07:29 AM
  23. Long Syntax's Avatar
    I got a FEDEX number which has an expected delivery date of Friday for my Black Lumia 920 and charger. I did have a hassle ordering yesterday becaue my voice plan code was old our out of date. Once that was fixed I was able to successfully place the order.

    Best of luck to all of the 920 pre-orders... I know you want the new toy as bad as I do!
    11-08-2012 07:38 AM
  24. GhostITMG's Avatar
    Mine shows shipped:-) It was sent via USPS though, so I'm hoping it arrives on time!
    11-08-2012 07:40 AM
  25. firewall2302's Avatar
    My Order Status page says it's still "processing" although they sent me the email yesterday afternoon saying: "We have processed your order and it has been sent to our warehouse for shipment."

    I ordered as soon as the website stopped being flakey, which was like 3AM central time, and selected overnight shipping. It had said it would ship today. Hope it works out :)
    I ordered a red one yesterday morning at 8:00 AM EST and I'm in the same boat. I received my email stating that it's been processed but the site still shows "processing".

    Maybe I can just have a pleasant surprise when it shows up on Friday.
    11-08-2012 07:41 AM
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