Your Order Statuses On ATT..

[czhoume]

at&t is the most stupid website I have ever used. What the f*** is "attention" meaning? They said they can't find my order in their system, even I received confirmation e-mail with order number! How stupid they have to be to build up a system like this?

 

[Guitarpik]

This is starting to sound like an issue with cyan to me.

Has anyone who ordered cyan been shipped?

 

[Gladstoner]

What? Luis is the same guy I spoke to and he cancelled my order that was "pending shipment". My order is 100% cancelled.

"Your att.com order XXXXXXXXX has been canceled‏"

email and all.

Yes right after I read your post I jumped on the online chat. I got my email your order has been processed nov 7 at 6:34 am. My order was pending shipment. According to my paypal account funds are still pending. I will just leave it be and not get my hopes up that it will still show tomorrow. I will call and cancel while trying my luck at an att store

 

[ky Phan]

This is starting to sound like an issue with cyan to me.

Has anyone who ordered cyan been shipped?

I believe a couple of people have said theirs have shipped

i ordered cyan

"Shipment pending" since 8pm last nite

 

[timd28]

Just spoke to someone in Premier support and they are out of stock on cyan and waiting on a shipment.. that would explain why some of us are still waiting..

 

[ky Phan]

at&t is the most stupid website I have ever used. What the f*** is "attention" meaning? They said they can't find my order in their system, even I received confirmation e-mail with order number! How stupid they have to be to build up a system like this?

Call ATT and tell them to process the order

I had to call 4 times yesterday to have them process my order. And I order about an hour after pre-order opened up


Not sure why my order sat there while everyone else was being shipped

 

[mrshamoozoo]

I ordered my 920 wednesday 9:10am est cyan and just now i got a ship date of today on my order. i paid more for overnight so lets hope in the next couple hours, i get a tracking number and estimated time. im so close to to the finish line its redic

 

[ky Phan]

I ordered my 920 wednesday 9:10am est cyan and just now i got a ship date of today on my order. i paid more for overnight so lets hope in the next couple hours, i get a tracking number and estimated time. im so close to to the finish line its redic

and then it says backordered

 

[Guitarpik]

I ordered my 920 wednesday 9:10am est cyan and just now i got a ship date of today on my order. i paid more for overnight so lets hope in the next couple hours, i get a tracking number and estimated time. im so close to to the finish line its redic

Where exactly do you see a ship date? There are so many different ways to check your order.

Was it not showing a date before and then suddenly appeared? Or did you receive an email?

 

[Stadifer]

Starting to sound like the Cyan phone was under stocked or not stocked at launch... Or they received it after the main colors (Black, White, Red) and is shipping later for delivery on Monday.

I'm completely fine with this if that is the case and will wait until Monday. But if it pushes my order back for a week or two I'd rather go get a black device in store.

 

[krague17]

So is it only the Cyan that is not shipping? I ordered the Cyan at 5 AM Wednesday and my order status says "Preorder Processing". I called and they said there was nothing wrong with the order and to just wait for the next email with shipping status. So even if it does ship I won't be getting it tomorrow

 

[Stadifer]

Where exactly do you see a ship date? There are so many different ways to check your order.

Was it not showing a date before and then suddenly appeared? Or did you receive an email?

I know on my order the first email indicated a ship date of 10/8 for my Cyan order. I'm hoping I see shipping info at some point today.

Did anyone else that ordered one of the main colors (Red, Black, White) see a ship date of 10/7 on their confirmation emails or was it 10/8 for you folks as well?

 

[VagrantWade]

Just spoke to someone in Premier support and they are out of stock on cyan and waiting on a shipment.. that would explain why some of us are still waiting..

Like I said on page 16;

Luis: I do apologize we have sold out of the device and are waiting for additional inventory. Unfortunately, we do not have an anticipated delivery date as inventory levels vary from day-to-day. You will receive an e-mail from us when your item has shipped.

 

[Guitarpik]

I know on my order the first email indicated a ship date of 10/8 for my Cyan order. I'm hoping I see shipping info at some point today.

Did anyone else that ordered one of the main colors (Red, Black, White) see a ship date of 10/7 on their confirmation emails or was it 10/8 for you folks as well?

Damn I didn't even get that in my email.

The only thing referring to a date is, "Your Nokia Lumia 920 has been reserved and is expected to arrive on or around 11/09/12"

 

[tlegend2012]

I know on my order the first email indicated a ship date of 10/8 for my Cyan order. I'm hoping I see shipping info at some point today.

Did anyone else that ordered one of the main colors (Red, Black, White) see a ship date of 10/7 on their confirmation emails or was it 10/8 for you folks as well?

Mine shows the 7th (Black) and it's in transit on fedex.

 

[Dusteater]

This is starting to sound like an issue with cyan to me.

Has anyone who ordered cyan been shipped?

Not me. They said it would ship next week. I cancelled my order and will just go to Microsoft Store.

 

[mrshamoozoo]

Where exactly do you see a ship date? There are so many different ways to check your order.

Was it not showing a date before and then suddenly appeared? Or did you receive an email?

in the original email it said it would ship today. but all day it hasnt said it was actually going to ship today when i checked the status. now it says it will ship today but the phone is still processing. here is a pic

 

[timd28]

Like I said on page 16;

Sorry I had missed that. Glad AT&T decided to pre-sell more than they had available - at least let us know when we had ordered it that it was going to be backordered so we could have made a decision at that point. This sucks!

 

[VagrantWade]

Honestly, I am not even confident I want a Windows Phone 8 device now. I have been a big defender of them so far, but after this, I am extremely worried about it's success. Microsoft needs to step in ASAP.

 

[ky Phan]

Honestly, I am not even confident I want a Windows Phone 8 device now. I have been a big defender of them so far, but after this, I am extremely worried about it's success. Microsoft needs to step in ASAP.

I actually think Nokia needs to know about this fiasco and step in.

They're the one that's really struggling.

Having the deal with ATT does not help their case.