I have to say this is a bit of a rant/informational. If you do not want to read a rant I highly suggest you quit reading now.
I started my night off by visiting the local AT&T Brick and Mortar Shop. I went in spoke with them and waiting a good 15 minutes for them to tell me they are unable to pre-order the phones in the store. I accept that answer head home and decide I'll do this online.
I get online and had a few questions about the phone/plans so I started an online chat. While working with them I started the order process and it was not discounting my Wireless Black Charge Plate like it advertised on the site. I let the online chat person know and they told me that it is because it doesn't start until Friday. I figured this person was ill-informed considering their site pops up and tells you to add it for free.
I call the Customer Service line and the first person I told to tells me I cannot order it over the phone. I told them the problem I was having so they said they'd transfer me. When they transferred me it was the extension to check your order status over the phone and was completely automated.
I hang up and called again, spoke with another Customer Service rep and he said he'd need to transfer me, I waited about 20 minutes and I was disconnected. I tried calling again and this time was transferred to the Premeir person who also told me it wasn't eligible until Friday. I ask her why it was advertised and she said something along the lines of duplicating how my company was setup on her end. After about 5 minutes the call was dropped.
I am quite angry after nearly 2 hours on the phone with AT&T and called again, this time I told them here is what's happened and this is what I want. I decided instead of using my second lines upgrade I wanted my upgrade bumped up from May 2013 to Friday, I told them this and he told me he cannot do this but he'd escalate me, I spoke with the next person and told me the situation. This person was extremely unhelpful and all he would tell me is we cannot bump up your eligibility or do anything to compensate you for the last 2 hours. He offered to help me pre-order the Lumia 920 but I was so sick of it I told him I am done dealing with AT&T and I hung up.
I was disappointed slightly with how Microsoft handled the Surface release; but I have to say I never ever ever expected something to be this big of a screw up at AT&T has pulled off. I am going to go to the store Friday, if they do not have a Cyan Lumia 920 so be it I won't upgrade and I will begin looking at Windows 8 phones with other providers.
I started my night off by visiting the local AT&T Brick and Mortar Shop. I went in spoke with them and waiting a good 15 minutes for them to tell me they are unable to pre-order the phones in the store. I accept that answer head home and decide I'll do this online.
I get online and had a few questions about the phone/plans so I started an online chat. While working with them I started the order process and it was not discounting my Wireless Black Charge Plate like it advertised on the site. I let the online chat person know and they told me that it is because it doesn't start until Friday. I figured this person was ill-informed considering their site pops up and tells you to add it for free.
I call the Customer Service line and the first person I told to tells me I cannot order it over the phone. I told them the problem I was having so they said they'd transfer me. When they transferred me it was the extension to check your order status over the phone and was completely automated.
I hang up and called again, spoke with another Customer Service rep and he said he'd need to transfer me, I waited about 20 minutes and I was disconnected. I tried calling again and this time was transferred to the Premeir person who also told me it wasn't eligible until Friday. I ask her why it was advertised and she said something along the lines of duplicating how my company was setup on her end. After about 5 minutes the call was dropped.
I am quite angry after nearly 2 hours on the phone with AT&T and called again, this time I told them here is what's happened and this is what I want. I decided instead of using my second lines upgrade I wanted my upgrade bumped up from May 2013 to Friday, I told them this and he told me he cannot do this but he'd escalate me, I spoke with the next person and told me the situation. This person was extremely unhelpful and all he would tell me is we cannot bump up your eligibility or do anything to compensate you for the last 2 hours. He offered to help me pre-order the Lumia 920 but I was so sick of it I told him I am done dealing with AT&T and I hung up.
I was disappointed slightly with how Microsoft handled the Surface release; but I have to say I never ever ever expected something to be this big of a screw up at AT&T has pulled off. I am going to go to the store Friday, if they do not have a Cyan Lumia 920 so be it I won't upgrade and I will begin looking at Windows 8 phones with other providers.
I said I'd rather work at the MS store selling them. All MS employees get a free Surface. He said they don't get anything free, just recognition. :lol:
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