12-17-2012 11:52 PM
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  1. Nabiscuit's Avatar
    Violas, has your bank been charged?
    11-13-2012 07:50 PM
  2. krafty11's Avatar
    I haven’t received the shipping info yet but did just get an email on “Information about your AT&T plan”. I followed the link and it’s basically a pdf about my plan being extended two years and my phone being a 920 etc. I ordered yellow as soon as I could (confirmation email back was at 11:24 PM CDT on 11/6), now I’m hoping my shipping email comes shortly :)
    11-13-2012 07:59 PM
  3. pvcleave's Avatar
    was that the end of it?
    The interesting bit. After that they told me to call and talk with a CSR.
    11-13-2012 08:00 PM
  4. vioalas's Avatar
    Violas, has your bank been charged?
    Yes..
    Nabiscuit likes this.
    11-13-2012 08:19 PM
  5. Grog337's Avatar
    I havent received the shipping info yet but did just get an email on Information about your AT&T plan. I followed the link and its basically a pdf about my plan being extended two years and my phone being a 920 etc. I ordered yellow as soon as I could (confirmation email back was at 11:24 PM CDT on 11/6), now Im hoping my shipping email comes shortly :)
    I just got the same thing. My confirmation email was at 12:58 AM EST on 11/6. Glimmer of light is showing. :)
    krafty11 likes this.
    11-13-2012 08:23 PM
  6. RecycleRex's Avatar
    After a 4 hour twitter rampage on customer care I feel a little better.
    If only I had a yellow phone to tweet from, then I would feel indeed better.
    I'm going to think positive the phone to ship this week, because god help THEM if it doesn't. I bite.
    Last edited by RecycleRex; 11-13-2012 at 08:32 PM.
    Duvi likes this.
    11-13-2012 08:24 PM
  7. unstoppablekem's Avatar
    11-13-2012 08:29 PM
  8. madgalaxy's Avatar
    I got my CSS email just before 8pm as well. I got excited cause I thought it was a shipment email! The CSS does say my phone is a Nokia 920. Fingers crossed it will ship tonight!
    11-13-2012 08:31 PM
  9. vioalas's Avatar
    After a 4 hour twitter rampage on customer care I feel a little better.
    If only I had a yellow phone to tweet from, then I would feel indeed better.
    I'm going to think positive the phone to ship this week, because god help THEM if it doesn't. I bite.
    If that profile picture is of you they may not mind the bite. ;)

    What makes you feel better? Did you get any promising information?
    11-13-2012 08:34 PM
  10. EBynum's Avatar
    Watch us get the free charger plate before the F ing phone!!!!
    I received my free charging plate today. A lot of good it does me without the phone! I placed my order on 11/7 at 2:22 am CST, and my order still says processing. My card hasn't been charged yet, and even the temp authorization expired. Sigh... If they're waiting for stock, why don't they tell us? Every other online merchant I shop from sends me an e-mail to let me know if an order is delayed. Why can't AT&T offer us that same courtesy? What lousy customer service! And why can't AT&T give their customer service reps the information they need to answer customer questions. It seems that everyone is getting different answers depending on who they talk to. Who's to be believed? So frustrating!
    11-13-2012 08:36 PM
  11. vioalas's Avatar
    EBynum, I keep being told lately that it's in stock. I'm pretty sure that a shipment came in today and they're going to be shipped soon.
    11-13-2012 08:44 PM
  12. RecycleRex's Avatar
    If that profile picture is of you they may not mind the bite. ;)

    What makes you feel better? Did you get any promising information?
    Thats me and they will absolutely mind the bite!
    My husband called this morning to check the status (we ordered it on the 9th) and he got no information besides the backorder run around but they did give us a $25 credit.

    I did call them myself and got nowhere either and of course they did not respond to my tweets but it felt good to vent!

    Besides the shipping issue I think I am most dissapointed in the fact that it seems that no one really knows anything for such a "big" phone launch. I called many stores in my area Friday and not one of them knew anything about their stock and most didn't even have one phone in stock! The stroes that did have a stock only had a limited supply and couldn't tell my why so I was told to order online because I was told I would get the phone faster that way.

    I've been waiting since August for the release date and had my heart set on the yellow so I will stay strong until it arrives.
    11-13-2012 08:48 PM
  13. vioalas's Avatar
    I'm beginning to become optimistic.. Not sure why, but I'll trust my gut. And if it's wrong I'll just drown it in turkey next week.

    Customer Service is pitiful. It would have been less stressful to order an iPhone 5 when pre-orders became available.
    11-13-2012 08:50 PM
  14. wenw's Avatar
    I havent received the shipping info yet but did just get an email on Information about your AT&T plan. I followed the link and its basically a pdf about my plan being extended two years and my phone being a 920 etc. I ordered yellow as soon as I could (confirmation email back was at 11:24 PM CDT on 11/6), now Im hoping my shipping email comes shortly :)
    I just got the same email : )
    11-13-2012 09:19 PM
  15. krafty11's Avatar
    I just got the same email : )
    When did you order?
    11-13-2012 09:22 PM
  16. cinamann's Avatar
    I havent received the shipping info yet but did just get an email on Information about your AT&T plan. I followed the link and its basically a pdf about my plan being extended two years and my phone being a 920 etc. I ordered yellow as soon as I could (confirmation email back was at 11:24 PM CDT on 11/6), now Im hoping my shipping email comes shortly :)
    Ditto!
    11-13-2012 09:26 PM
  17. Reflexx's Avatar
    I got the same email...

    ...in my dreams.
    11-13-2012 09:28 PM
  18. LongLeggs's Avatar
    My hubby ordered his yellow on Saturday afternoon, he got that email Saturday night and the yellow was shipped on Sunday here's the header, since showing proof seems to be the thing here.

    Subject Information about your ATT plan
    Sender AT&T Customer Care for Wireless
    Recipient XXXXXXX@U2.COM
    Date Sat 13:49


    Jessica
    Last edited by LongLeggs; 11-13-2012 at 09:37 PM.
    11-13-2012 09:29 PM
  19. cyanwinters's Avatar
    Hate to burst some bubbles, but I got that "Information about your AT&T Plan" email on the day I started my plan and ordered my 920 from an AT&T corporate store. That was Saturday, and my Cyan 920 is still processing. I don't see any direct link between that email and inevitable shipping.
    11-13-2012 09:30 PM
  20. wenw's Avatar
    When did you order?
    10:22 pm on Nov 06 (west coast).

    But my card hasn't been charged yet.
    11-13-2012 09:33 PM
  21. vioalas's Avatar
    Hate to burst some bubbles, but I got that "Information about your AT&T Plan" email on the day I started my plan and ordered my 920 from an AT&T corporate store. That was Saturday, and my Cyan 920 is still processing. I don't see any direct link between that email and inevitable shipping.
    The difference is that you ordered Saturday when the whole wireless charger crap was cleared up. Those of us who ordered the 7th, or at least a considerable amount, didn't even see any mention of the charger in our order. So getting this email at least means they're looking at our orders.

    My bubble is strong!
    wenw likes this.
    11-13-2012 09:35 PM
  22. gtbuzz's Avatar
    Sigh. I kept telling myself I was just gonna wait and see if it came tomorrow before getting spun up. Decided to use AT&T's chat tool. What a waste of time. Not sure why the they even bother having something like that as a tool.

    I asked if they had any additional info on my order as the confirmation email said it was expected to be delivered on the 14th. Their answer? "All orders are shipped on a first come first served basis. The website says that they will begin shipping on the 14th. That does not guarantee that yours will ship by then."

    Worthless answer and all it did was raise my blood pressure. Sigh.
    11-13-2012 09:36 PM
  23. independentvolume's Avatar
    Talked to some guy at walmart wireless today and he said most of their 920 orders have been pushed back to december. Ridiculous. At least I have time to ponder if I really want to leave Verizon for this phone since my order will probably be processing for at least 2 weeks. The bad thing is if they are falling behind they might ramp up production speed, which reduces quality.
    11-13-2012 09:37 PM
  24. LongLeggs's Avatar
    Sigh. I kept telling myself I was just gonna wait and see if it came tomorrow before getting spun up. Decided to use AT&T's chat tool. What a waste of time. Not sure why the they even bother having something like that as a tool.

    I asked if they had any additional info on my order as the confirmation email said it was expected to be delivered on the 14th. Their answer? "All orders are shipped on a first come first served basis. The website says that they will begin shipping on the 14th. That does not guarantee that yours will ship by then."

    Worthless answer and all it did was raise my blood pressure. Sigh.

    Are there actually real people behind those live chats or is it automated like when my kids talk to Santa Claus online?

    Jessica
    11-13-2012 09:38 PM
  25. cyanwinters's Avatar
    The difference is that you ordered Saturday when the whole wireless charger crap was cleared up. Those of us who ordered the 7th, or at least a considerable amount, didn't even see any mention of the charger in our order. So getting this email at least means they're looking at our orders.

    My bubble is strong!
    They may have looked at your order, but that could mean you just finally got added to the pile of backorders. I'm hoping I'm wrong and tomorrow brings great news, but I'm not holding my breath.
    11-13-2012 09:39 PM
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