12-17-2012 11:52 PM
1,600 ... 1617181920 ...
tools
  1. F0REM4N's Avatar
    from my most recent check in.

    Karla: Unfortunately, we do not have an anticipated delivery date as inventory levels vary from day-to-day. I am able to advise you that the orders for this device started shipping as of yesterday. Once your order has been shipped from our warehouse, you will receive an e-mail with the carrier information and Tracking Number.

    to paraphrase "blah blah blah, no nokia for you"
    She assured me mine was about to go on the truck, until I pointed out the sim card was ready to ship, but my phone was still processing. She replied, oh, you're right.

    After calling the provided number, they are unable to cancel the order, unable to provide a shipping estimate, and unable to allow me local pick up of my phone. Same thing they told me exactly one week ago. I wanted to cancel then as I realized the yellow was the one color delayed and I wasn't willing to wait for a color. This is awful. I can't even cancel? The item isn't even in stock.

    Worst part, called my local AT&T store and they have a single black phone left. Surely to be snapped up by the time AT&T figures out what the **** is going on.
    11-14-2012 09:19 AM
  2. wenw's Avatar
    My friend got the tracking number just several minutes ago!!
    He is a Premier member, ordered a yellow one at around 10:00pm PT, Nov 6. He check his order status via wireless.att.com/order_status, log in using his wireless number and billing zip code.

    I haven't got mine yet. But here is hope everyone!!
    Last edited by wenw; 11-14-2012 at 09:44 AM.
    11-14-2012 09:29 AM
  3. radioactiverice8's Avatar
    lol i keep refreshing my page while im drawing these construction documents. i doubt im the only one who is this obsessed
    von929Shavone likes this.
    11-14-2012 09:31 AM
  4. Nabiscuit's Avatar
    Dear AT&T*,

    I'm in a similar boat as many customers that have ordered your Yellow Nokia Lumia 920 (#StillNoYellow920)... I leave for Seattle next Tuesday. I won't be back for a week. You know... Thanksgiving. And of course you don't require signatures for left packages. I really need to know what the 'efff is going on so I can make plans. Keeping your customers in the dark is a really d*ck move. Just sayin'.

    If that 8X comes out on T-Mobile before you give me any information other than "backordered", I'll probably just run away with those 80 extra pixels and tell you to p*ss off. T-Mobile would save me $240 over the next two years anyway, which would make the 16GB 8X cheaper than the 920 over time.... Also, come to think of it, I listen to music waaay more than I take photos. I always told myself that if I had a great camera, I'd take more photos, but as it stands - the 920's camera is a big question mark right now "?" and the 8X has beats audio...

    See AT&T? See what keeping your customers in the dark does?!? Now I'm debating whether I should continue waiting for the phone or should I just stay with T-Mobile, keep my cheaper unlimited plan, and blissfully disappear into my Live Tile Start Screen Wonderland (that can fit an entire extra row of small tiles!). Stop treating us like domesticated cattle. I'm a free man** of the United States of America. Treat me with respect and just give me an honest answer so we can all go to sleep without manifesting weird, erotic dream-fantasies about refreshing websites and FedEx deliverymen.

    -Nabiscuit, resident of the Large Country-State of California & citizen of the United States of America



    *I am aware that AT&T can't read this letter. this is just a creative expression of a mentally diluted man that has started "hitting F5" in his sleep.

    **free as long as I have enough money to pay lawyers to defend me after I inevitably trip over any of the millions of pages of puzzling and contradicting laws meant to keep us safe.
    hasasimo and EmWii like this.
    11-14-2012 09:36 AM
  5. hasasimo's Avatar
    People really need to calm down. Nokia is literally doing a simultaneous worldwide launch and is meeting with unprecedented demand for the device. As someone that has had his Cyan lumia 920 since Monday I can definitely see why the demand is as high as it is as the phone is amazing, but you guys really need to give Nokia and ATT a break here. Im sure they are making these phones as fast as they can manufacture them. Don't allow your impatience to cause you to purchase an inferior phone/ecosystem.
    That's ridiculous. It doesn't for one second excuse lying about shipping dates and giving customers the run-around. They haven't even made the claims you made in your post. AT&T/Nokia/Microsoft or some combination thereof absolutely botched the **** out of this launch.
    11-14-2012 09:38 AM
  6. Wilson920's Avatar
    lol i keep refreshing my page while im drawing these construction documents. i doubt im the only one who is this obsessed
    Ur not alone...
    11-14-2012 09:39 AM
  7. aer127's Avatar
    Looks like FedEx just did a pick up. My tracking now shows my phone was picked up in Memphis, TN at 9:16AM.
    11-14-2012 09:39 AM
  8. Wilson920's Avatar
    That's ridiculous. It doesn't for one second excuse lying about shipping dates and giving customers the run-around. They haven't even made the claims you made in your post. AT&T/Nokia/Microsoft or some combination thereof absolutely botched the **** out of this launch.
    Agreed 100%
    11-14-2012 09:41 AM
  9. RecycleRex's Avatar
    If your phone ships please say when you ordered it so we can get an idea on when they are going out!
    11-14-2012 09:41 AM
  10. Wilson920's Avatar
    Seems 1st dayers are receiving shipment...I ordered on the 9th so I'm guessing it will be shipping next week sometime. That is just an assumption...
    11-14-2012 09:46 AM
  11. Shrek4685's Avatar
    Wow read about people dreaming that they got there phone. I thought it was pretty ridiculous, but it just happened to me last night. #StillNoYellow920
    11-14-2012 09:46 AM
  12. krazeenyc's Avatar
    People really need to calm down. Nokia is literally doing a simultaneous worldwide launch and is meeting with unprecedented demand for the device. As someone that has had his Cyan lumia 920 since Monday I can definitely see why the demand is as high as it is as the phone is amazing, but you guys really need to give Nokia and ATT a break here. Im sure they are making these phones as fast as they can manufacture them. Don't allow your impatience to cause you to purchase an inferior phone/ecosystem.
    The problem is not the delay. It is the false advertising and lack of information for their customers. You don't hear people saying OMG I have to wait a few days for my phone -- they say wtf AT&T is spewing BS at me.

    If you don't have the stock and wish to sell the phone -- sell it as "back ordered" not as "in stock". People can still order the phone on the website with no warning of it being back ordered.

    If you make the mistake of selling things as "in stock" and don't have it available -- make sure you A) notify your customers and apologize B) work hard to give them an ETA. I have yet to receive a mass email regarding the delay or any indication that they are trying to give as an eta on getting the phones in stock. Their answer is essentially you'll get it when you get it.

    If you sell someone a product that you don't have in stock -- you can at least allow them to cancel their order if they so wish. (I chose yellow understanding that it might take an extra couple days -- but if it's going to be an extra month or two, i'd like the option to change colors if I WISH.

    AT&T does this b/c they operate in what is essentially as a duopoly -- T-Mobile, Sprint, and the other small players are just not a factor at this moment.

    Every other company I've ever dealt with simply stops taking pre-orders when their stock runs out and says "sold out" -- and when the item is in stock again -- it's available for sale.
    11-14-2012 09:48 AM
  13. unstoppablekem's Avatar
    Wow read about people dreaming that they got there phone. I thought it was pretty ridiculous, but it just happened to me last night. #StillNoYellow920

    same
    11-14-2012 09:52 AM
  14. skaizr's Avatar
    March 2012 - Eligible for Sprint Upgrade
    Decide to hold on to old Evo with broken screen, because I want WP8
    Too broken, insurance claim, 100 bucks for new EVO
    waiting
    waiting
    waiting
    phone smashed
    waiting
    win8 announced
    lumia 920 announced
    no release date or carriers
    more announcements, less info
    carriers announced, no release date
    pre order announced
    Nov 7, 7 AM - EVO screen goes black, permanently
    Nov 7, 730 AM - Yellow Lumia 920 Premier ordered
    Sprint cancellation request made
    Nov 8, 9 am - email received from ATT saying problem with order---transferred cell number (10+years old) does not match shipping zip, have to change number, at least temporarily, email also says not to terminate previous contract so I can keep number
    Nov 9 - everyone else gets their non yella phone
    Nov all days - nothing
    Nov 13 - Chat with CSR online - told they don't know jack about jack, "phone will be shipped when available"
    Nov 14 - Still pending pre order processing
    Can not find chat on ATT website today, told by DSL chat that wireless chat does not exist
    Can not log in on Premier - being a new customer I have no log in info
    Find chat on normal ATT - requires log in, don't have as new customer
    Checking status of number - no info (24 hour issue)
    Checking status of order number - no info (24 hour issue)
    Receive Alert from credit watch company that credit score pinged at 7:15 AM this morning
    No charge to CC, pending or not

    Day 8, no phone, actually not too bothered by it. Maybe i'll give them up entirely?
    11-14-2012 09:55 AM
  15. skaizr's Avatar
    I forgot to add the ridiculousness of having to log in to this website as well..
    11-14-2012 09:55 AM
  16. AbsoluteZerow's Avatar
    I feel so bad for anyone who preordered non-yellow's and still haven't received them. I walked into the closest ATT store on launch day and they had plenty of blacks in stock, which happened to be the color I wanted.

    ATT and Nokia really botched the launch. They should be giving new and existing customers a decent account credit and they should give users funds for MS Store purchases. I can't beleive they're taking so long to say somethinga bout the yellow orders/phones, and I can't believe the lack of product knowledge from ATT reps on a device that has been as hyped as the 920 has. What the heck is going on here?
    11-14-2012 09:58 AM
  17. vemulasri's Avatar
    My friend got the tracking number just several minutes ago!!
    He is a Premier member, ordered a yellow one at around 10:00pm PT, Nov 6. He check his order status via wireless.att.com/order_status, log in using his wireless number and billing zip code.

    I haven't got mine yet. But here is hope everyone!!
    I just did that and sure enough mine is shippped out too and is coming on 16th.
    11-14-2012 09:58 AM
  18. wenw's Avatar
    I just did that and sure enough mine is shippped out too and is coming on 16th.
    Awesome! Congratulations! I am still waiting for mine : )
    11-14-2012 10:01 AM
  19. cyanwinters's Avatar
    I feel so bad for anyone who preordered non-yellow's and still haven't received them. I walked into the closest ATT store on launch day and they had plenty of blacks in stock, which happened to be the color I wanted.
    Still waiting for my cyan to ship. I've been eying this thread to get as much information as possible about stock levels and shipping info.
    11-14-2012 10:03 AM
  20. AbsoluteZerow's Avatar
    11-14-2012 10:04 AM
  21. rdubmu's Avatar
    March 2012 - Eligible for Sprint Upgrade

    Decide to hold on to old Evo with broken screen, because I want WP8

    Too broken, insurance claim, 100 bucks for new EVO

    waiting

    waiting

    waiting

    phone smashed

    waiting

    win8 announced

    lumia 920 announced

    no release date or carriers

    more announcements, less info

    carriers announced, no release date

    pre order announced

    Nov 7, 7 AM - EVO screen goes black, permanently

    Nov 7, 730 AM - Yellow Lumia 920 Premier ordered

    Sprint cancellation request made

    Nov 8, 9 am - email received from ATT saying problem with order---transferred cell number (10+years old) does not match shipping zip, have to change number, at least temporarily, email also says not to terminate previous contract so I can keep number

    Nov 9 - everyone else gets their non yella phone

    Nov all days - nothing

    Nov 13 - Chat with CSR online - told they don't know jack about jack, "phone will be shipped when available"

    Nov 14 - Still pending pre order processing

    Can not find chat on ATT website today, told by DSL chat that wireless chat does not exist

    Can not log in on Premier - being a new customer I have no log in info

    Find chat on normal ATT - requires log in, don't have as new customer

    Checking status of number - no info (24 hour issue)

    Checking status of order number - no info (24 hour issue)

    Receive Alert from credit watch company that credit score pinged at 7:15 AM this morning

    No charge to CC, pending or not



    Day 8, no phone, actually not too bothered by it. Maybe i'll give them up entirely?
    Don't cancel your line until your phone is activate

    Sent from my PI86100 using Board Express
    11-14-2012 10:11 AM
  22. joeaux's Avatar
    Ok folks, use the "wireless.att.com/order_status" method with your order number. I just did it and it shows shipped today and a tracking number. The normal AT&T website order status does not have the info yet. Mine is supposed to be here Friday. We'll see. Oh and the Charging Plate hasn't shipped.
    -joe-
    Last edited by joeaux; 11-14-2012 at 10:13 AM. Reason: Forgot to mention Charging Plate.
    havanahjoe likes this.
    11-14-2012 10:12 AM
  23. gtbuzz's Avatar
    My friend got the tracking number just several minutes ago!!
    He is a Premier member, ordered a yellow one at around 10:00pm PT, Nov 6. He check his order status via wireless.att.com/order_status, log in using his wireless number and billing zip code.

    I haven't got mine yet. But here is hope everyone!!
    Odd. I checked that website and it gives slightly different information. It mentions the phone, charger and sim, and all three say pending shipment. In my account, the order status page only shows pending shipment for the sim, and nothing for the phone and charger. On the link provided in the order email, it just says in process for the entire order.

    How on earth can AT&T have 3 different systems that say 3 slightly different things? I mean, yeah they all tell me that I'm without phone, but this is kind of nuts.
    F0REM4N likes this.
    11-14-2012 10:16 AM
  24. aer127's Avatar
    Ok folks, use the "wireless.att.com/order_status" method with your order number. I just did it and it shows shipped today and a tracking number. The normal AT&T website order status does not have the info yet. Mine is supposed to be here Friday. We'll see. Oh and the Charging Plate hasn't shipped.
    -joe-
    Yep, this is correct. The only place I can see my tracking number is wireless.att.com/order_status. In "My Orders" I can see the ship date is today but shows no tracking numbers.
    11-14-2012 10:19 AM
  25. vincentw56's Avatar
    Ok folks, use the "wireless.att.com/order_status" method with your order number. I just did it and it shows shipped today and a tracking number. The normal AT&T website order status does not have the info yet. Mine is supposed to be here Friday. We'll see. Oh and the Charging Plate hasn't shipped.
    -joe-
    Shows the exact same information for me. Still pending.
    11-14-2012 10:21 AM
1,600 ... 1617181920 ...
LINK TO POST COPIED TO CLIPBOARD