12-17-2012 11:52 PM
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  1. Abdul Aziz Abdurrab's Avatar
    I've been following this thread for the past 10 days or so. I thought I'd share my order status with you folks. I ordered a yellow Lumia 920 in an ATT store on the 14th (after having returned a red one that I'd bought in the same store on the 9th). Today, finally, the status of my order changed - ship date got updated to 11/29/2012, carrier USPS and a tracking number was provided. I called ATT to check if they could switch carriers to FedEx but it seems it was too late. The order, the CSR said, was already with USPS. USPS website couldn't locate the tracking number (prolly too soon). I was, as you can imagine, quite excited and checked the status of the wireless charging plate (that I had ordered when I bought the red Lumia 920 on the 9th) and, yay!, it's status had also changed to "shipped" via UPS on the 27th. According to the status on UPS website, it is scheduled to be delivered tomorrow (on the 30th).
    Hope everybody else gets an update on their status soon!
    11-29-2012 11:40 AM
  2. perspicuity's Avatar
    What a bummer I ordered mine on the 13th and it still hasn't shipped.
    11-29-2012 12:06 PM
  3. Reflexx's Avatar
    Gee whiz. I was positive you'd have your phones by now.
    11-29-2012 02:29 PM
  4. hungarianhc's Avatar
    I just did my daily check. As of today, my new status is "back ordered" - yesterday it said "processing." SUCKS. If it were backordered from day one, I'd be fine with that, but I'm one of the many who got our order canceled because we were paying the no-committment price.
    11-29-2012 02:37 PM
  5. jmerrey's Avatar
    Passing on some info I got today. I ordered a yellow 920 on November 16. I was not told it was on backorder. I won't get into all the details, but like most of you it has been listed as "pending" since around November 20. A few phone calls later over the next week, and the case got "escalated." I was told someone would call me back in 72 hours. Nobody called, so I finally called myself. After getting transferred to the next level of "support" I got some information. She said there are currently around 850 yellow Lumia 920's on backorder. She said mine was 117 on the list. She also said she had no idea how long it would be, but her guess was 7-14 days. Having already purchased a white 920 from the AT&T store, I cancelled my order.
    11-29-2012 03:14 PM
  6. Reflexx's Avatar
    Rep told me December 2-5th. I ordered the 9th. If it doesn't arrive on the 5th, someone's gonna get it-x the amount of days I've waited.
    I feel sorry for the reps that have to talk to you. lol. Someone is always getting the wrath!
    11-29-2012 03:54 PM
  7. Kanshin's Avatar
    I am also one of the many who ordered a no-committment phone, got my order canceled on 11/15 with no notice, had to re-place it, and as of right now, 9:25PM pacific time on 11/28, I'm still in "processing" mode.
    Info
    10/21 Pre-Ordered the Yellow with Best Buy $599.
    11/4 5 min after Midnight Pre-Ordered on ATT Premier web site, since Best Buy had not yet shipped (Purchased at full no contract price) $449 was charged $516 total on my bank account.
    11/5 5pm was mysteriously cancelled for no reason, and a 72 hour hold put on my account while they review the order!
    11/8 Reordered with ATT Rep
    11/15 ATT mysteriously cancelled my order and resubmitted with a Micro-sim changing my order date and backorder priority!
    11/29 Still waiting

    Ya sounds like the 15th is a magic number. Same day my order was cancelled and resubmitted by ATT. I am not sure that is the most ethical process.
    11-29-2012 06:19 PM
  8. ericishere40's Avatar
    A CSR supervisor told me last week a company email went out around the 16th saying no yellows were expected until Dec. 2. Might ship on the 3rd if they come in then.
    11-29-2012 07:00 PM
  9. Fluxcored's Avatar
    ...I ordered a yellow Lumia 920 in an ATT store on the 14th (after having returned a red one that I'd bought in the same store on the 9th). Today, finally, the status of my order changed - ship date got updated to 11/29/2012...
    15-16 days wait is consistent with what I have seen reported all along for on-contract orders. At least that number isn't growing.
    11-29-2012 07:06 PM
  10. LastManWaiting's Avatar
    At first I thought December sounded like a terrible wait. Now I see it's just next week. Premiere ships Fedex Overnight so I guess I'll get my phone next Tuesday? I'm still waiting for AT&T to call me back after escalating my call with the CSR. What a joke of a company. Consumer reports ranked them as the worst wireless provider, again.. Geez, wonder why?
    11-29-2012 08:06 PM
  11. socialcarpet's Avatar
    At first I thought December sounded like a terrible wait. Now I see it's just next week. Premiere ships Fedex Overnight so I guess I'll get my phone next Tuesday? I'm still waiting for AT&T to call me back after escalating my call with the CSR. What a joke of a company. Consumer reports ranked them as the worst wireless provider, again.. Geez, wonder why?
    It's not AT&T's fault that Nokia wasn't prepared for the demand. As frustrating as it is, we should all be really pleased. The fact that there is such enormous demand for a Windows phone is great news for all of us pulling for the platform.
    11-29-2012 08:11 PM
  12. ericishere40's Avatar
    Is it true that ATT gets shipments in on tue and thur? If mine doesn't ship by Tuesday I might just get an 8x.
    11-29-2012 08:12 PM
  13. ericishere40's Avatar
    Supply might not be ATT fault but the way it was handled is. They took too long to change the status of the 920 to backordered in all the colors. The microsoft store wasn't any better to be fair.
    11-29-2012 08:17 PM
  14. Dusk22's Avatar
    Still waiting for my no commitment Yellow 920 order. Supposedly was bumped back near the front of the line after having my order cancelled due to a "database" error not being in sync. Got a tracking number today for my charging plate. No charge on my card yet. I leave on vacation on the 5th. I'm hoping that I get it shipped Monday. I'm doubting it.
    11-29-2012 08:36 PM
  15. OriginalBigDAWG's Avatar
    Beyond frustrated. This is a major screw up by all parties. Don't kid yourself that it's high demand. Go to the grocery store and try to find someone else carrying a Windows 8 phone. I read someone post today they are 800 in the hole for yellow phones (all up). That is a tiny number. I'm a huge fanboy but this is a terrible experience for all of us. Inexcusable. Sick of waiting ... and Yes - I know I can get a white phone. #fail
    11-29-2012 08:42 PM
  16. swimmer160's Avatar
    The wife is still waiting for her Yellow one, ordered it on the 13th.
    11-29-2012 09:27 PM
  17. Dreacava206's Avatar
    I am still playing the waiting game I ordered on the 11th and it processed on the 13th.
    Every time I call AT&T it's always the same story of I don't know. I called again on Tuesday and told them that I am tired of not getting an answer I just want to know how long I have to wait. The rep hearing how frustrated I was then said let me check one more thing here and he said oh look it looks like we just got another replenishment and that there is 650 yellow 920s on backorder and they received 700 phones so I should receive mine this week. Well here we are Thursday and still "processing" I really do not believe anything they say anymore. I am just not going to bother with them anymore and just wait patiently and I really hope the wait is worth it.
    11-29-2012 09:30 PM
  18. LastManWaiting's Avatar
    I actually just checked now for the 50th time today and got a tracking number!
    11-29-2012 09:37 PM
  19. swimmer160's Avatar
    That would be cool
    Sent from my RM-820_nam_att_100 using Board Express
    11-29-2012 09:37 PM
  20. radioactiverice8's Avatar
    so i check my order status info again today... and lo and behold!

    order got cancelled again! haha im so over it. im not even gonna bother reprocessing this order. i just dont feel like dealing with all this bs anymore. at this point i think i will honestly just wait til nokia/att has their ****e together and the yellow phones are actually in stock. maybe then ill put in another order.

    my dell venue pro is teetering on the edge of its life. the slider is so loose, it randomly resets, its battery doesnt hold its charge well, the speakers cut out randomly. but i think i can extend its use for a few more weeks.

    have fun with you yellow phones guys. i love the color, just not what i had to go through to try and attain one of these phones.

    edit: either that, or i might end up with a white one. it just keeps looking better everytime i look at it. plus that high contrast theme... yum.
    11-29-2012 10:23 PM
  21. Bluewedge's Avatar
    I ordered on the evening of the 12th and received a tracking number this evening the 29th ~ 12 business days
    11-29-2012 10:37 PM
  22. Dusk22's Avatar
    Yep. My order got cancelled again.
    11-29-2012 11:01 PM
  23. unstoppablekem's Avatar
    No matter how upsetting AT&T can be (even if they cancel your order 5 times), the yellow is WORTH the wait. Trust me. I'm loving my yellow.
    11-29-2012 11:07 PM
  24. hungarianhc's Avatar
    Something weird happened with my order. When I log in, I get some red text at the top of the screen:
    E0062: We are unable to retrieve all of your order information at this time. If you have placed your order in the past 24 hours, please try again later. Note: Cancelled orders may not display. If you have cancelled an order in the past 24 hours, and have questions about your order, please contact us at 1-800-288-2020.
    So... that's weird. And then when I look down at my orders, my phone has gone from "backordered" back to "processing." However, I have a tracking number for my charging plate. Hurray. Tomorrow I'll be able to charge nothing.
    11-29-2012 11:23 PM
  25. dharmababa's Avatar
    Crap, my order (in store on the 19th) just got cancelled. So what's the usual procedure here? Gotta email the rep I guess.
    11-29-2012 11:31 PM
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