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11-19-2012 10:05 PM
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  1. aimfire72's Avatar
    Also in SF Bay Area, lots of AT&T stores had them in stock, but I waited until early evening, and by then, only a store in San Jose by me had any left. Drove over, it was the most ghetto AT&T store I've ever been to, lol. Complete chaos there, waited forever for someone to finally sign me in. Told them I wanted the 920 off-contract and girl said she had to ask the manager... She came back and said they could NOT sell me one off-contract yet. Asked her "Well when then?". She told me in 6 months because it was a new phone. :/

    Remembered the MS Store at Valley Fair mall and gave them a call, asked if they had the 920 and what the off-contract price was... "Yes, and $499". Hmm, $50 more than AT&T, but whatever, would rather buy direct from the source than stupid AT&T. So I drove over there, got one no problem, out in 10 minutes.

    Would recommend MS Store to anyone in SF Bay that's having problems with AT&T stores.

    BTW, they didn't have the charger at the MS store, but told me I could get one online from Nokia... there's an article here on WP on how to go about it.
    11-10-2012 03:52 AM
  2. mtmjr90's Avatar
    can you maybe blur out your info and post a pic. they made me pay for mine and said theyd credit it later but now are refusing to.

    edit: please
    Sorry it took so long. Here's a screenshot of my email confirmation.

    If you bought it in store, I heard the way it's supposed to work is they take $49 off the price of the phone and make you pay for the charging plate, then send the plate later...or at least that's what one store told me. I hope you're able to straighten this out!
    11-10-2012 10:53 AM
  3. pavvento's Avatar
    Also in SF Bay Area, lots of AT&T stores had them in stock, but I waited until early evening, and by then, only a store in San Jose by me had any left. Drove over, it was the most ghetto AT&T store I've ever been to, lol. Complete chaos there, waited forever for someone to finally sign me in. Told them I wanted the 920 off-contract and girl said she had to ask the manager... She came back and said they could NOT sell me one off-contract yet. Asked her "Well when then?". She told me in 6 months because it was a new phone. :/

    Remembered the MS Store at Valley Fair mall and gave them a call, asked if they had the 920 and what the off-contract price was... "Yes, and $499". Hmm, $50 more than AT&T, but whatever, would rather buy direct from the source than stupid AT&T. So I drove over there, got one no problem, out in 10 minutes.

    Would recommend MS Store to anyone in SF Bay that's having problems with AT&T stores.

    BTW, they didn't have the charger at the MS store, but told me I could get one online from Nokia... there's an article here on WP on how to go about it.
    I'd recommend going back to the MS store and asking them to price match, the one in Corte Madera did so I got it for $449 plus tax.
    11-10-2012 11:25 AM
  4. pseudoware's Avatar
    I'd recommend going back to the MS store and asking them to price match, the one in Corte Madera did so I got it for $449 plus tax.
    When did that MS store open? I called last week and got a "coming soon" message.

    Sent from my SGH-I747 using Tapatalk 2
    11-10-2012 11:48 AM
  5. TheBadGuy_88's Avatar
    I got denied by AT&T in the morning, so I went to best buy during the afternoon and got the phone for no commitment price of 449.00 at best buy!! It was listed at 599.00 but with their holiday match pricing promotion I showed them the price on attwireless.com and they rang me up for at&t's contract free price with no problem!! Just go to best buy and you should have no problem getting the phone!!
    Last edited by TheBadGuy_88; 11-10-2012 at 12:15 PM.
    11-10-2012 12:06 PM
  6. cdd543's Avatar
    Sometimes best buy will give you grief about it as well. They deliberately mark up full retail to make money off it. I've don't it, but then the next time the mobile manager wasn't willing to do it. Just be prepared to go to more than one location if you have to.
    11-10-2012 12:10 PM
  7. pavvento's Avatar
    When did that MS store open? I called last week and got a "coming soon" message.

    Sent from my SGH-I747 using Tapatalk 2
    I'm not sure but it is real nice especially compared with the kiosk in SF!
    11-10-2012 01:05 PM
  8. 00Buck's Avatar
    I just ordered one from the Microsoft Store online as a "replacement" which is the no-contract price of $499 and no sales tax. I didn't have to fill out anything other than my credit card and chose to have shipped next day for $9.99.

    Full disclosure: I work for Microsoft (not on Windows or the phone team)
    11-11-2012 08:19 PM
  9. metalchick719's Avatar
    I would have told that AT&T store manager where to stick it. WTF?!
    11-11-2012 08:25 PM
  10. inteller's Avatar
    wow...you ATT apologists amaze me. It ranks up there in my book with Nazi sympathists...

    To the OP, wait for Amazon's offering. I predict it will be stellar.
    11-11-2012 08:59 PM
  11. GreekboyD's Avatar
    See my previous post, AT&T online order will let you get off contract and a free charging plate:)
    I'm assuming you get their AT&T logo on the phone too? Who honestly wants that or any carrier logo on their phone when you buy it outright.
    11-11-2012 09:13 PM
  12. isi mcf's Avatar
    Can you buy it for $99 on contract and 2 seconds later ask if you can cancel your contract and pay the $375 ETF? That would be hilarious.
    dude, this would be insane!
    11-11-2012 09:27 PM
  13. mtmjr90's Avatar
    I'm assuming you get their AT&T logo on the phone too? Who honestly wants that or any carrier logo on their phone when you buy it outright.

    Believe me, as someone who also buys Nexus devices straight from Google, I abhor the AT&T logo on my phone. I'm just thankful they didn't plaster it on the back of the phone...sometimes it's the little things...
    11-11-2012 10:50 PM
  14. rubytuesday922's Avatar
    It's not AT&T policy. I worked for T-Mobile for about 2 years when I was in college and had many friends who worked at AT&T.

    Our manager tried to have us do the same routine. I told him to **** off. I constantly sold phones out right off contract and to people who wanted to upgrade even if it made me less money.

    In fact, my manager would go so far that if we only got a limited number of "new released" phones, he would tell the sales reps to put them off to the side for ONLY "new activations" (not even upgrades were allowed)...this is what stores push because the manager gets paid the most and has monthly quotas...etc.

    The fact is, purchasing a "locked" phone at full price is making MORE money for AT&T because you are not only paying full price for the phone, but you are locked into AT&T regardless. The only people who truly benefit from withholding phones in this case are the sales associates and the store managers.

    If this happens, ask for the number/email of the Regional Manager... I guarantee you that will get you your phone with no hassle.
    11-11-2012 11:08 PM
  15. jeremydc's Avatar
    If I can try and get the phone off contract with the charging pad, I would be ecstatic!
    11-11-2012 11:13 PM
  16. iJuan's Avatar
    Okay so I went to the store this morning to look at the phone. Couldn't decide whether to let my yellow preorder come or get the black one there. It's only a five minute walk from my house so I decided to think about it. I walked over this afternoon to grab it. Before I put my name on the list to be helped, I had them verify they had the black Lumia 920 in stock. They did. I waited 30 minutes or so to be helped. I was number 7 on the list. A guy comes to help me, and I told him I wanted the black Nokia Lumia 920 at the full price. He said okay. He went in the back for a while, and he came back out and said he couldn't sell me that phone. He said I could only buy it if I were extending my contract or starting a new one. WTF.

    I asked if that was AT&T policy, and he quickly pointed me to the manager.

    So the manager comes out, and he tells me that they're only selling these phones to people who are starting / extending contracts.

    Me: why?

    Him: Because it's a limited stock.

    Me: Aren't you in the business of selling phones? I can take one off your hands.

    Him: Yes, but the stock is limited.

    Me: Obviously... but I want to buy the phone.

    Him: We can't do that unless you're extending your contract.

    Me: Is it because you get a higher commission when you bring in a new customer or extend a contract?

    Him: [awkard pause] No it's just that it's a new phone and it is in limited stock.

    Me: What does that have to do with whether or not you will sell it to me?

    Him: This is our store policy.

    Me: Really? Show me where that AT&T policy is written.

    Him: It's not an AT&T policy... this is something that all the San Francisco and Northern California stores do...

    Me: You're not going to sell me this phone... are you?

    Him: Nope.

    I'm really disappointed. I mean obviously nobody LIKES AT&T. But... I like them a little less. I have the specific store name and the name of the manager. I'd like to complain. Rather than complain, I guess I'd rather just have my phone. Has anyone else had this experience today?
    I am sorry to hear that. That is total BS. I bought my Lumia 920 off contract here in California as well for 488$ after taxes and got a free charging plate.
    I would of been angry and just canceled my contract.
    If they aren't gonna sell you the phone, why even have an off contract price?
    Call and complain to corporate :)
    11-12-2012 12:49 AM
  17. aimfire72's Avatar
    I'd recommend going back to the MS store and asking them to price match, the one in Corte Madera did so I got it for $449 plus tax.
    Cool, I didn't realize that they price-matched there! I'll go back with my receipt this week... need to pick up a case for my Surface anyways. :)
    11-12-2012 04:09 AM
  18. jeremyshaw's Avatar
    I am sorry to hear that. That is total BS. I bought my Lumia 920 off contract here in California as well for 488$ after taxes and got a free charging plate.
    I would of been angry and just canceled my contract.
    If they aren't gonna sell you the phone, why even have an off contract price?
    Call and complain to corporate :)
    I think it's just a no commitment price, they never outright state you can buy the device without an AT&T account of some sort.
    11-17-2012 11:55 PM
  19. rdubmu's Avatar
    Yes but you get a $50 credit on your first bill
    Also in SF Bay Area, lots of AT&T stores had them in stock, but I waited until early evening, and by then, only a store in San Jose by me had any left. Drove over, it was the most ghetto AT&T store I've ever been to, lol. Complete chaos there, waited forever for someone to finally sign me in. Told them I wanted the 920 off-contract and girl said she had to ask the manager... She came back and said they could NOT sell me one off-contract yet. Asked her "Well when then?". She told me in 6 months because it was a new phone. :/

    Remembered the MS Store at Valley Fair mall and gave them a call, asked if they had the 920 and what the off-contract price was... "Yes, and $499". Hmm, $50 more than AT&T, but whatever, would rather buy direct from the source than stupid AT&T. So I drove over there, got one no problem, out in 10 minutes.

    Would recommend MS Store to anyone in SF Bay that's having problems with AT&T stores.

    BTW, they didn't have the charger at the MS store, but told me I could get one online from Nokia... there's an article here on WP on how to go about it.
    Sent from my lumia 920 using Board Express
    11-18-2012 12:09 AM
  20. 5tephen's Avatar
    I bought my phone off contract from an ATT store in Tucson, and they refused to let me get the wireless charger. The sales rep said it was for upgrades or activations only and when I told her about the press release she said "its even on the sign for the phone" and led me over to the display 920s where it did indeed say free charging plate, but did NOT say anything about upgrades or activations. You should've seen the confusion on her face. However, she still refused the free charger but told me I could pay the $49 for one. The manager was out there by that point and agreed with the sales rep so when I got home today I filed a BBB complaint against the store because I called in to 611 and was told for complaints they only have an address where you can send a letter to not a number to call and complain.
    11-18-2012 12:12 AM
  21. Samvel87's Avatar
    I bought a no commitment 920 at my local AT&T store, but then again, I live in NY.
    11-18-2012 12:58 AM
  22. clavecinist's Avatar
    The AT&T store where I purchased my 920 also refused to sell me a no-commitment device. I'm lucky enough to have an ARS account and am not eligible for subsidized prices- after I told them I am not eligible they relented and sold me the phone, but they actually took the time to verify, and then denied me the charging plate. I will buy future devices from Microsoft Stores to avoid the run-around from commission employees.
    11-18-2012 01:18 AM
  23. kenstervf's Avatar
    An AT&T Store here in Huntington Beach, CA refused to sell me one off contract since I dont have an account with them. :/ 2hrs ago.
    11-19-2012 06:34 PM
  24. inteller's Avatar
    If you want white order from Amazon, they will sell it to you for the ATT price plus no tax or activation fee BS.

    ATT is really abusing its exclusivity status. Par for the course for the shysters...
    11-19-2012 09:57 PM
  25. bitseizure's Avatar
    Welcome to AT&T!
    11-19-2012 10:05 PM
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