09-06-2014 07:22 AM
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  1. gumbedamit's Avatar
    IDK. I purchased 2 920's for me and my 12 year old son. I was concerned about him destroying his phone and did some research for a case. I found the 920 did not need a case. I also found that YouTube video and thought that it was great!! Of course I had the try the scratch test, first some keys, then I started STABBING my screen with the point of a STEAK KNIFE, not a freakin scratch! It's hard for me to imagine how people claim their phone is getting scratched just by being in their pocket???? Makes me wonder how many of these posts are legit...
    12-26-2012 02:34 PM
  2. gumbedamit's Avatar
    I don't think that you need one. I purchased 2 phones, my 12 yr old has not managed to do anything to get his scratched. I stabbed mine several times testing to see if I could put a scratch on it. Looks just like the day I took it out of the box. Could it be Nokia is making 2 different 920 phones? I've stabbed mine, it's fallen from my TALL SUV, as well from the arm of my patio chair face first on concrete, and still not a scratch. Read the posts and decide which ones you believe and then make your choice. For me, nothing is covering up this Bad A$$ phone.
    12-26-2012 02:46 PM
  3. chedward's Avatar
    This screen issue was not made up. Same Problem here. I just used it for about one month. I got one rather deep scratch after putting my Lumia 920 in my jacket's pocket for about 20 mins. It's impossible to accidentally scratch it by zippers or other stuff, since the pocket is large and I never put any other thing except my phone in it.

    Also get a small,minor bump on the glass after I accidentally slipped it from my hand. The distance to the floor is just less than 1 meter. I'm amazed that many people are having the similar issue.
    02-22-2013 04:48 AM
  4. Jakeway's Avatar
    My girlfrind has gotten some scratch on her 920. IF they are in the oleophobic coating, can I buff them out somehow?

    03-14-2013 03:56 PM
  5. gumbedamit's Avatar
    Okay, after a few months with my Lumia 920, I still love the phone, but the whole screen thing has been debunked. I was one who believed the whole youtube knife stabbing and all. I did the same thing to my phone, and it seemed to have worked. There is something about the screen that when you clean it after you scratch it, it seems that the scratches get filled in and are not noticeable, but they are still there. When the screen is dirty and smudged, you DO notice the scratches!! I scratched mine with forks, knives, keys, and if you use a cleaner, the scratches appear to be gone, they are still there. I got so annoyed at how my screened looked, I sent it back for a replacement. I still don't believe that I need a screen protector, I just won't be stabbing it with a knife anymore!!! lol
    03-22-2013 02:32 PM
  6. weisman87's Avatar
    Okay, after a few months with my Lumia 920, I still love the phone, but the whole screen thing has been debunked. I was one who believed the whole youtube knife stabbing and all. I did the same thing to my phone, and it seemed to have worked. There is something about the screen that when you clean it after you scratch it, it seems that the scratches get filled in and are not noticeable, but they are still there. When the screen is dirty and smudged, you DO notice the scratches!! I scratched mine with forks, knives, keys, and if you use a cleaner, the scratches appear to be gone, they are still there. I got so annoyed at how my screened looked, I sent it back for a replacement. I still don't believe that I need a screen protector, I just won't be stabbing it with a knife anymore!!! lol
    You sent your phone back to Nokia for a replacement because you PURPOSEFULLY took forks, knives, and keys to it and noticed scratches? That is some major bull**** on your part. There's a reason for warranties and this is definitely NOT it; you did the damage yourself, on purpose. I dropped a 920 and dented/scraped the corners but didn't try to claim it for a replacement because that's not what the damn warranty is for.
    03-22-2013 02:53 PM
  7. mattwoodget's Avatar
    There is an unfortunate amount of trolling on this thread - including some pretty nasty charges leveled as legitimate people raising real concerns. One charge leveled was that of 'their first post was complaining about this'. My first post here was on this topic and it was to join in the conversation, and contribute and seek help. It's a shame that people are being lambasted for that.

    Any way I digress. I wanted to report back on the screen issues I had. My first 920 did have a very scratch prone screen. Despite my best efforts. I wasn't going to overly baby it but I did go to the precaution of never putting it in a pocket with other things, or let it loose in bag. Well unfortunately it did scratch as I noted before. Eventually I bought a screen protector, which was OK and masked the scratches. It also oddly added a bulk and feel to the phone I didn't like I did have a problem with that first phone and had it replaced. The screen, subject to *exactly* the same treatment as the first didn't have the same scratch issues i.e. scratches building up within a week. It did eventually start to scratch and when it did the marks were much fainter than the first phone.

    Make of that what you will but it does seem to indicate that maybe there an issue with 'batches'. There has been some talk about the coating on the screens scratching vs. the screen itself, maybe that is also related.
    05-02-2013 03:03 PM
  8. PatapscoMike's Avatar
    My Lumina 920 is more scratched up after 3 weeks of use than my Focus was after a year. I have dozens of small scratches on my screen.
    05-03-2013 08:19 AM
  9. Dethzilla's Avatar
    Sometimes I detest posting on here because people are lucky enough to not experience the issues some of the issues people are talking about. I had scuffs with one day of having my phone... but nothing that really bothered me. The other day... My daughter set her phone and my phone in the double cup holder in the car. I didn't notice it when she did it. so during the course of normal driving... the phones rubbed against each other and the cup holder enclosure.

    Now... my phone has very noticable scuff marks and a scratch that makes me want to find a hair on my bald head and pull it out. It's not noticable when you're using it... but you turn the phone off and it's almost as if it glows. Scratches and Scuffs are happening and they're happening rather easily. If anyone was not being truthful on this board... it would be the people who are claiming flawless screens...

    I've used a solvent to clean my screen before... I wonder if I've washed off any coating that was on it. My phone was a launch day purchase too... FYI.
    05-24-2013 10:30 AM
  10. Acp7's Avatar
    IDK. I purchased 2 920's for me and my 12 year old son. I was concerned about him destroying his phone and did some research for a case. I found the 920 did not need a case. I also found that YouTube video and thought that it was great!! Of course I had the try the scratch test, first some keys, then I started STABBING my screen with the point of a STEAK KNIFE, not a freakin scratch! It's hard for me to imagine how people claim their phone is getting scratched just by being in their pocket???? Makes me wonder how many of these posts are legit...
    I got 2 scuffs, small little indents onto my phone. You cans see them pretty well in the light, and they're really frustrating. Just to let people know, I absolutely BABY my phone. I've never dropped it, put it facedown on a table, nothing. I just took it out of my pocket one day, and voila, it has 2 nice scuffs on the screen. So far I've loved my 920, but some of the build quality issues such as the screen and the creaking noises are annoying me.
    06-21-2013 08:40 PM
  11. RusB's Avatar
    After a replacement motherboard install by Nokia care due to my bricked 920, they also replaced my screen as suffered three deep sratches after a weeks ownership. No idea how! Since i received the repaired phone back, no freezes, no squeaking case (did prior to visit to Nokia) and a screen that has remained scratch free after well over a month. I feel there are some defective screens out there, me having one of them with the original one.
    06-22-2013 04:43 AM
  12. James Boatman's Avatar
    My screen somehow was scratched after it was in my pocket by itself. Maybe I accidentally hit it against one of the metal parts of my pants... I don't know. Anyway, I was wondering if anyone has had any experience with this: Nokia Lumia 920 scratch remover – Buy

    It seems too cheap to be legitimate and the website itself seems kind of sketchy.
    06-23-2013 02:55 AM
  13. AaHaa's Avatar
    My screen somehow was scratched after it was in my pocket by itself. Maybe I accidentally hit it against one of the metal parts of my pants... I don't know. Anyway, I was wondering if anyone has had any experience with this: Nokia Lumia 920 scratch remover – Buy

    It seems too cheap to be legitimate and the website itself seems kind of sketchy.
    I'd like to know that as well. If it isn't legitimate, does anyone know another way to rid your screen of small scratches?

    The whole scratch-issue is not a hoax guys, I've got a small scratch on the screen myself. I don't know why, I noticed it after I put it in my backpack, but there wasn't anything else in there... I really expected more from something called Corning Gorilla Glass 2...
    06-23-2013 05:11 PM
  14. Luke Kailburn's Avatar
    I think I already posted a while back in this thread but I'll update my experience. If I hold my phone out in direct sunlight I can notice quite a few very minor scratches. Some very short, maybe a 1/4" long, some longer about an inch long. I treat this phone exactly the same as I have my previous 4 iPhones(yes that is 4 years of iPhone devices) and I have more scratches on my Lumia than I do all 4 iDevices put together. Now thankfully the scratches are not terribly noticeable, and mostly only in direct sunlight but I'm disheartened to say the least. Especially since the phone is always in my pocket with nothing else in the same pocket, never set screen side down on a table.

    The kicker though, is I have all of these scratches from who knows where, and then yesterday I dropped the phone out of my pocket(first time I've ever dropped this phone) straight onto a concrete floor from chair height and not a single mark hahahaha. Concrete is no match, but apparently pocket lint is
    06-24-2013 10:03 AM
  15. alphonsohall's Avatar
    I've looked after my 920 but in certain light I can see loads of hairline scratches all over the screen, I really dont know how they got there.......I keep my phone in a dedicated pocket and NEVER with keys or money, etc
    06-24-2013 02:09 PM
  16. musik103's Avatar
    I had exactly the same problem with my first 920 - scratches appearing from nowhere. The rear of the case (on a black 920) also seemed to attract loads of small dark black dots when put in the CC1043 case to the point at which they were easily visible.

    Eventually sent it in for repair with Orange and Nokia and after 4 weeks of hassle got a replacement. The new one has no such issue. I no longer use a screen protector and the rear of the phone is good as new despite being in the CC1043 case. Definitely some faulty phones...
    06-24-2013 03:18 PM
  17. Czol211's Avatar
    Hi guys, sorry for bumping an old thread but the scratch issues with the 920 are riddiculous - mine already has major scratches after 1 month of use and it has not been carried in a bag full of nails mixed with sand ;)
    I'm afraid I could actually scratch it with my fingernails.

    I mean come on, my stepdad's S2 landed many,many times on the ground has zero scratches....are Nokia cheating on us with that Gorilla Glass story?
    I tried to polish the scratches away but with 0 result. Scratch remover just does not work.
    09-07-2013 12:03 PM
  18. simi_id's Avatar
    Toothpaste ....

    Apply a layer of toothpaste on your Lumia 925 screen.
    Wait for 2-3 minutes, then firmly push and clean it with a soft tissue.
    Then with another clean soft tissue clean the screen again.
    Repeat the operation if the scratches didn't disappear completely.
    The very deep scratches which you can feel with your nail, I don't think will disappear so easy.
    Last edited by simi_id; 11-22-2013 at 12:26 PM.
    11-22-2013 12:06 PM
  19. Manikanta Reddy's Avatar
    Are you sure, that applying tooth paste ,would just polish the screen and not remove some sort of protective films or whatsoever. It kind of freaks me out, the idea of applying toothpaste!!!!
    11-22-2013 12:32 PM
  20. Derausgewanderte's Avatar
    Are you sure, that applying tooth paste ,would just polish the screen and not remove some sort of protective films or whatsoever. It kind of freaks me out, the idea of applying toothpaste!!!!
    yes indeed, you would possibly remove some scratches, add really fine ones, but certainly remove the hydrophobic coating that is on there. I'd prefer small scratches over an always greasy screen.
    11-22-2013 12:53 PM
  21. simi_id's Avatar
    Are you sure, that applying tooth paste ,would just polish the screen and not remove some sort of protective films or whatsoever. It kind of freaks me out, the idea of applying toothpaste!!!!
    I've cleaned 2 screen until now and didn't removed anything ... it's brand as new ... just my opinion ...
    If some coat was removed there would had been some difference between the removed coat and the rest of the screen and there is no difference.
    Also if that coat would had been removed by toothpaste, it could be removed also same way in time with cleaning it in normal way.
    As I said, just firmly push to clean it, not too hard press. And the toothpaste clean the teeth but the screen is not made from calcium.
    Last edited by simi_id; 11-22-2013 at 01:20 PM.
    11-22-2013 01:05 PM
  22. martinerous's Avatar
    I just managed to get a little scratch on my Lumia 920. In the morning I noticed that the screen is a bit greasy, so I quickly rubbed it against my pillow couple of times. And now I have a tiny scratch which can be felt with a fingernail and seen when the screen is blank. I guess, there was a tiny grain of sand or something like that on my pillow.
    You can't get scratches when dropping, hitting or cutting the phone, but it's enough to have a tiny particle of something harder than Gorilla glass (or that oleophobic coating).
    09-06-2014 07:22 AM
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