UPDATE:
The solution is simple, hilarious yet kinda sad. Just pucker your lips and blow the dust off the top edge of the screen. That's it.
It's so very disappointing to have such an issue on such a top-notch device... And the design seems to be so mature, what with it traced all the way from N9... But there you go.
Hey guys,
I have this strangest problem where during a call, the screen on my Lumia 920 is always black. It will turn on for the slightest second if you press power button, but then it always goes dark again. This only happens during a phone call or a Skype call.
It seems to go together with being unable to activate the camera from lockscreen when 'prevent accidental camera launch' is turned on. However, once I wipe my screen near the sensor and set this option off and back on, it works alright. But the phone still turns its screen off during calls.
It seems like it's a popular problem - Nokia Support Discussions - Proximity sensor doesn't switch off - Lumia 920 - Nokia Support Discussions - and it's pretty horrible so I thought I'd start the thread so we could all report it in here.
The solution is simple, hilarious yet kinda sad. Just pucker your lips and blow the dust off the top edge of the screen. That's it.
It's so very disappointing to have such an issue on such a top-notch device... And the design seems to be so mature, what with it traced all the way from N9... But there you go.
Hey guys,
I have this strangest problem where during a call, the screen on my Lumia 920 is always black. It will turn on for the slightest second if you press power button, but then it always goes dark again. This only happens during a phone call or a Skype call.
It seems to go together with being unable to activate the camera from lockscreen when 'prevent accidental camera launch' is turned on. However, once I wipe my screen near the sensor and set this option off and back on, it works alright. But the phone still turns its screen off during calls.
It seems like it's a popular problem - Nokia Support Discussions - Proximity sensor doesn't switch off - Lumia 920 - Nokia Support Discussions - and it's pretty horrible so I thought I'd start the thread so we could all report it in here.
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