12-12-2012 10:44 AM
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  1. jayruguitar's Avatar
    Told the wife this morning about the sale price. She calls 611 after work and talks to Jesus. No fuss, gave her the $50 credit for both our 920's and waived activation fees + taxes. $216 total credit. I love my wife. 😍
    11-20-2012 06:47 PM
  2. lancguy's Avatar
    what number have you guys been using?
    I just dialed 611 from my phone. No problems
    11-20-2012 06:48 PM
  3. FullofGlia's Avatar
    Worked for me, after an hour of chat with 3 different people. Pasting in some of the chat threads people posted is what put it over the edge. They seemed to respond to the argument that other customers were getting discounts more than the idea that I should get a credit for a sale (which I think is pretty legit).
    11-20-2012 06:53 PM
  4. Goodeye's Avatar
    Via chat they are hassling me. They told me that the link I sent via chat: http://ebm.e.att-mail.com/c/tag/hBQq...i76jH/doc.html is a blog and not an official att website. I told her that was incorrect and that their email (which I got) was clickable this is the link that it sent to.

    Time to try via phone. Hoping that being a premier customer/business solutions customer works to my advantage.
    11-20-2012 07:05 PM
  5. nokiy's Avatar
    First did online chat... No go. Called 611...No go. Read through this thread. Got onto chat and posted this: http://ebm.e.att-mail.com/c/tag/hBQqvk6B8ZtbSB8vRH4AAYi76jH/doc.html Ask for 50.00 credit. The response was instant. The wireless charger, not so much. Thanks everyone for posting such useful information!
    11-20-2012 07:14 PM
  6. androidtoWM's Avatar
    I called them today and was told to call them back later :( (premier account)
    11-20-2012 07:16 PM
  7. bryan_05's Avatar
    I called them today and was told to call them back later :( (premier account)
    I went through two chats and was turned down. Called 611 (premier account) once and was given $68, lol.
    11-20-2012 07:19 PM
  8. xflier's Avatar
    I got my 50$ back without any trouble.
    11-20-2012 07:27 PM
  9. Goodeye's Avatar
    Called 611 after chat was unsuccessful and was told that since I bought it in the store I have to request the refund at the store. What a bunch of BS. I'll try again tomorrow via phone, if that doesn't work I'll try again via chat and phone on Friday and worse case I'll go to the store then if they want to pull that crap.
    11-20-2012 07:41 PM
  10. awesomeindeed's Avatar
    Finally got the credit. $100 for two 920s. Took 3 chats and a phone call. The agent said they have been getting a LOT of these calls.

    EDIT: The rep said he was going to credit me $100 but actually ended up crediting me $201.76. Score.
    11-20-2012 07:44 PM
  11. tebugg's Avatar
    i just got $120 credit on my bill. i called into at&t from 611 on my lumia and talk to a guy that had an accent like he was from saudi arabia. he didnt know about the black friday sale so he actually looked it up and was happy about it because now he would be able to get one for himself. he thanked me for letting him know about it. so he ended up giving me $120 credit on my bill (that took effect right away). he said it was the black friday promo plus a thanksgiving sale credit. so basically i got the lumia 920 for free. when he told me $120 credit i was pretty shocked. thank you wpcentral for the heads up.
    11-20-2012 07:53 PM
  12. Ceez's Avatar
    Got shot down on Live Chat stating that the link (http://ebm.e.att-mail.com/c/tag/hBQq...i76jH/doc.html) was NOT from them, lol.

    I just got off the phone with a phone rep and she was very kind but unfortunately said her manager is advising them to not apply the credits since the sale wasn't active and the best thing to do would be to go to the actual retail store I purchased it from to try and receive a credit. I'm just going to try again Friday, I suppose. She at least looked into the status of my wireless charging plate. :z
    11-20-2012 07:56 PM
  13. Goodeye's Avatar
    Got shot down on Live Chat stating that the link (http://ebm.e.att-mail.com/c/tag/hBQq...i76jH/doc.html) was NOT from them, lol.

    I just got off the phone with a phone rep and she was very kind but unfortunately said her manager is advising them to not apply the credits since the sale wasn't active and the best thing to do would be to go to the actual retail store I purchased it from to try and receive a credit. I'm just going to try again Friday, I suppose. She at least looked into the status of my wireless charging plate. :z
    I got the same answer from chat, and the same answer from the phone call. I'll try once again via phone in the morning. Otherwise I'm hitting up chat and phone on Friday. (last possible day) worse case I'll go to the store and talk to a manager.


    Was the chat agents "name" shannon? I wonder if you got the same one as me.
    11-20-2012 08:09 PM
  14. THE_HisBoyElroy's Avatar
    I just got off chat with Billing. $50 credit on the way. Easy peasy and no static back from the rep at all.

    I have to say that I heard nothing but horror stories about AT&T customer service (I just came over from T-Mobile to get the 920), but I've received nothing but exemplary service so far, both at the store and online.
    11-20-2012 08:15 PM
  15. MikadoWu's Avatar
    They game $205 back for all 4 920s I bought. WOOT. Took only 5 minutes on the phone.....
    11-20-2012 08:19 PM
  16. Ceez's Avatar
    I got the same answer from chat, and the same answer from the phone call. I'll try once again via phone in the morning. Otherwise I'm hitting up chat and phone on Friday. (last possible day) worse case I'll go to the store and talk to a manager.


    Was the chat agents "name" shannon? I wonder if you got the same one as me.
    No sir. I got Joanna. She took long to reply and made lots of spelling errors, hehe.
    11-20-2012 08:27 PM
  17. raysin's Avatar
    Definitely got shut down after calling CS
    11-20-2012 08:47 PM
  18. TDipuma's Avatar
    No luck with my online chat with Cortland. Maybe I'l have better luck with calling in the morning.
    11-20-2012 09:29 PM
  19. slowboy920's Avatar
    Tried two chats and no go
    11-20-2012 09:37 PM
  20. Joe920's Avatar
    Wow, thanks guys! I'm no 'long time customer' (just came back to ATT after cheating on them with Straight Talk), and I though for sure I would be too much of a softie to get this deal. Surprise surprise, the guy at 611 applied the credit on the spot. I could see the dollars stream into my account real time. Awesome!
    11-20-2012 09:54 PM
  21. AZBrowncoat's Avatar
    As this thread grows "your mileage may vary" is really taking a life of its own. Please be on your best behavior when you are reaching out to AT&T requesting the price match. If you personally have success using one method of contact over the other, start there first and work your way down.
    Two separate AT&T chat sessions and success - thanks OP!
    11-20-2012 09:57 PM
  22. ferganer's Avatar
    Has anyone with a retail store purchase gotten the price match credit?
    11-20-2012 09:58 PM
  23. Nefermore's Avatar
    It depends on how far into an account you actually are and what you are doing if you will get anyone with any ability to click an account or credit you a dime. The humans on the main website are just those mall pointers that give you a map and tell you where to shop. You can't expect them to take your angst and a bad survey because they didn't know what the managers register key was to give you money while they hand out flyers in the netrance to the store. taking it out on a survey is crap. they have to deal with enough of us trying to get a sale before it starts, the least we can do is not reduce their holiday bonuses for their customer ratings on the dumb survey.
    11-20-2012 09:59 PM
  24. Nefermore's Avatar
    Isn't straight talk on the AT&T network? under a different name?
    11-20-2012 10:01 PM
  25. Joe920's Avatar
    Isn't straight talk on the AT&T network? under a different name?
    They use T-mobile and AT&T towers. It's a Walmart-TracFone venture, and they pay ATT and TMo for network use. I still can't wrap my head around how this is good for ATT. Maybe to get some money from 'low value' customers? Either way, data was too unreliable to me, so goodbye $45/mo plan, and hello $80/mo on ATT.. Anyway, back to the thread, let's talk about that $50 gift!
    11-20-2012 10:28 PM
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