12-12-2012 10:44 AM
346 ... 1011121314
tools
  1. sabotagebx's Avatar
    Who is Milton? And I don't have any chats saved. On my last (12th) chat, I danced on the line with the one rep. Christine. She was talking down to me, so I fired back. I didn't curse, I threatened that I will switch to Verizon etc, and I told her that she needs to learn her job, because she failed.

    Idk, i'm burnt out. Im pissed, my battery life is ****ed and I can't get a credit.
    Milton is a character from the movie office space and throughout the movie he threatened to set the building on fire and eventually did. try again, they have to price match
    11-21-2012 12:12 PM
  2. GomzyRockz's Avatar
    Please try again, Maybe call this time and it might work. Worked for me. I even got the tax refund.
    11-21-2012 12:26 PM
  3. TheSuperShoe's Avatar
    They opened a case for me... That was yesterday, I'm supposed to hear back from them and haven't yet.
    11-21-2012 12:42 PM
  4. mcbredditor's Avatar
    They told me a commitment team will contact me on Friday at 11am concerning the credit. However, the phone has been bricked for the past hour. I'm taking it back to AT&T.
    11-21-2012 12:50 PM
  5. gwip's Avatar
    I got the credit (with tax) as well. First contacted ATT through chat and they told me I'd have to contact ecom to get the rebate. After being shuffled around and talking with a 4th CS Rep (because no one knew if they were allowed to give the credit) they finally gave me my credit. I tried to be as nice as possible, threatening anything won't get you anywhere, but finally told the rep I was still in my return period and I could return it and pick it up on BF but didn't want to hassle with them not having phones in stock. They finally gave in and said since I was a long standing customer that they would honor the credit. I think the key is mentioning that you know it has been honored and you are still able to return the phone anyway. Just be nice and someone along the way will eventually credit your account.
    11-21-2012 01:11 PM
  6. lordofthereef's Avatar
    Has anyone here managed to get a $50 credit for matching the BF sale for Lumia920's purchased from the Microsoft Store?
    I did. See my post (#271) above.
    11-21-2012 02:12 PM
  7. Steve Loucks's Avatar
    Just got my refund! They wouldn't give it to me over chat, but when I called they gave it to me right away! Cha-Ching
    11-21-2012 02:20 PM
  8. darkerfire1's Avatar
    I've contacted AT&T and was told the offer was only valid in certain states. Sure enough this is in fine print:

    " Offer available only in AZ,AK,CA,CO,HI,ID,MT,NV,NM,OR,UT,WA,WY."

    I live in GA so no dice for me as of yet. Is anyone else running into this?
    11-21-2012 02:34 PM
  9. skabat's Avatar
    Chat didn't get me anywhere yet.

    Jamaica Ragnacci: This special offer is only available in AT&T COR and Dealer locations in the West region from Friday, 11/23 through 11/25.
    Jamaica Ragnacci: We appreciate your recent purchase, however certain Holiday pricing and promotions that are offered at our in store locations cannot be matched if purchased through another sales channel or if purchased outside of the promotional timeframe."

    I live in CA, bought it an actual AT&T store less than 5 days ago back to work on getting this credit.
    11-21-2012 02:52 PM
  10. wharfratg's Avatar
    I've been turned down twice by online chat and twice by telephone, with the last one being the AT&T Plus rep. However, she said I should go to the store where I bought it and they would probably help me out.
    11-21-2012 02:53 PM
  11. Gken's Avatar
    Lol, I just think it is funny to poke holes in their logic saying they can't price match, then they continue to say you can go into any "corporate owned store" and take advantage of the deal. AT&T owns and runs corporate stores.....HEADACHE.
    11-21-2012 03:17 PM
  12. lordofthereef's Avatar
    I've contacted AT&T and was told the offer was only valid in certain states. Sure enough this is in fine print:

    " Offer available only in AZ,AK,CA,CO,HI,ID,MT,NV,NM,OR,UT,WA,WY."

    I live in GA so no dice for me as of yet. Is anyone else running into this?
    I live in MA currently, the account was opened in IA. Neither of those states are on the list, however I can assure you credit was given.

    SCREENSHOTS!
    11-21-2012 03:20 PM
  13. gwip's Avatar
    I live in MA currently, the account was opened in IA. Neither of those states are on the list, however I can assure you credit was given.

    SCREENSHOTS!
    Same here, I'm in OK and they still honored the rebate.
    11-21-2012 03:55 PM
  14. winniebaygo's Avatar
    I'm in OK, too. No luck. I've helped sell 6 more Lumia 920s to coworkers, too. Guess that's what I get for being loyal.
    11-21-2012 04:08 PM
  15. Deron Humphries's Avatar
    I gave it my attempt of getting credit back. I was told there is nothing he can do about the actual phone price, since it would only be a 2-3 hr black Friday special price but he would give me $55.80 credit off my bill. Since im a valued customer of AT&T he was going to cancel the 36 dollar activation fee and credit me $14. Good to know im still within my 2 week termination period since i just bought my phone 8 days ago and im a 1st time AT&T customer. My experience - 3 chats all didnt go well at all, but my 1st actual phone call to att it was settled in about 8 minutes. call them up dont chat text. Thx for the tips for the credit!!
    11-21-2012 04:11 PM
  16. marveldave's Avatar
    Same reasons the Rep told me via chat. He also added that starting TODAY the message from the ATT upper management was NOT to give any price adjustment to people who asked. Should I even bother to try again?

    Chat didn't get me anywhere yet.

    Jamaica Ragnacci: This special offer is only available in AT&T COR and Dealer locations in the West region from Friday, 11/23 through 11/25.
    Jamaica Ragnacci: We appreciate your recent purchase, however certain Holiday pricing and promotions that are offered at our “in store” locations cannot be matched if purchased through another sales channel or if purchased outside of the promotional timeframe."

    I live in CA, bought it an actual AT&T store less than 5 days ago… back to work on getting this credit.
    11-21-2012 04:41 PM
  17. koldmiser's Avatar
    I don't know if it will help, but I made sure to bring up the fact that Walmart was also, and had been, selling for $49 as well as the BF special.
    11-21-2012 04:44 PM
  18. mrshamoozoo's Avatar
    i live in georgia too and just tried to call and i got turned down too. she said the deal is only on the west coast. no bueno
    11-21-2012 04:46 PM
  19. mcbredditor's Avatar
    I live in NC. I just went to my corporate store a few hours ago and got my third replacement lumia 920. I mentioned the black Friday deal. The store manager had no Idea what I was talking about. So I showed her the online brochure. She quickly pointed out the states in the fine print. So, **** me right?
    11-21-2012 04:48 PM
  20. mrgstiffler's Avatar
    I was denied on chat. She said the only way to get the difference was to return the phone and repurchase it.
    11-21-2012 08:45 PM
  21. wamsille's Avatar
    If the reps on AT&T's chat or toll-free line are telling you to go into the store and re-purchase the phone just try another rep. 12 pages of mostly successes here.
    11-21-2012 08:49 PM
  22. lordofthereef's Avatar
    I just got a black friday email from T&T. Seems the Lumia price is still showing up as $99 for me. Guess I lucked out getting the credit. But I still wouldn't give up people. If ANYTHING, try on Friday or the weekend when the sale officially starts in various states (even if not yours).
    11-21-2012 10:00 PM
  23. lordofthereef's Avatar
    If the reps on AT&T's chat or toll-free line are telling you to go into the store and re-purchase the phone just try another rep.
    I would take a screenshot and complain to AT&T. Telling you to return a phone and rebuy? AT&T is losing way more money doing that than they would if they just honored the $50 credit for everyone. Pretty stupid thing for a rep to say.
    11-21-2012 10:01 PM
  24. Sinabu's Avatar
    I'm in GA and I got the credit by calling 611 from the phone.

    The chat would not give it to me. They advised I needed to go through who I ordered the phone through (Sales over the phone) And they gave it to me the first time I asked for it. :)
    11-21-2012 10:14 PM
  25. Cephiros's Avatar
    A few questions - I chatted with AT&T and was tole that "AT&T will return the excess " to me. I was given a case number, but no time frame for the credit.
    Did anyone else have a similar experience? How long did it get for the credit to show up, and when it did how did you find out about the credit actually applied to your account?
    Thanks!
    Yes, I got the same thing, case number starting with CM which I assume is credit memo and was told an expected resolution date of 11/21/12 but I haven't actually received the credit. I don't know, I like to save money but it seems like a bigger hassle than it's worth.
    os2k likes this.
    11-21-2012 10:39 PM
346 ... 1011121314

Similar Threads

  1. Replies: 4
    Last Post: 12-03-2012, 03:03 PM
  2. You can't be friends with yourself on the wpcentral :(
    By BIGPADDY in forum The "Off Topic" Lounge
    Replies: 2
    Last Post: 11-03-2012, 03:03 PM
  3. Replies: 2
    Last Post: 07-25-2012, 04:44 PM
  4. For you Pinky and the Brain Fans on the Forum
    By baseballbert in forum The "Off Topic" Lounge
    Replies: 0
    Last Post: 12-03-2011, 03:29 PM
  5. Replies: 2
    Last Post: 03-14-2011, 06:04 PM
LINK TO POST COPIED TO CLIPBOARD