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12-12-2012 10:44 AM
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  1. vangj's Avatar
    Worked. Thanks!

    screenshot.jpg
    mercurydude and FullofGlia like this.
    11-20-2012 03:31 PM
  2. Pete C's Avatar
    After failing 3 times on chat, I called and got the credit first try. If I were you I would keep calling.
    11-20-2012 03:35 PM
  3. mikejets89's Avatar
    I tryed and they didn't even know lol what did you say pete
    11-20-2012 03:36 PM
  4. wamsille's Avatar
    I tryed and they didn't even know lol what did you say pete
    Just hang up and get another rep. Close the chat and start a new session. Leave the store and go to another one. It's really just as simple as trying someone else until you get it.
    11-20-2012 03:38 PM
  5. mercurydude's Avatar
    After failing 3 times on chat, I called and got the credit first try. If I were you I would keep calling.
    Hey Pete, did you get your upgrade fee waived too ?
    11-20-2012 03:39 PM
  6. kesri's Avatar
    I tried chat. The rep said they cannot do that in chat and that I will have to call the customer service. I called the 611 from my cell and then the billing department. The lady asked for how much I needed to be matched for. As soon as I said $50, she credited that to my current bill. Hardly took 10 minutes.
    11-20-2012 03:48 PM
  7. rsm219's Avatar
    After 4 online chatting and one call still no luck with that.
    Sad....:mad:
    11-20-2012 03:50 PM
  8. karesma's Avatar
    How long did it take for the credit to post to your account? I spoke to a chat rep who also said he would give me the $50 but its not showing up.
    11-20-2012 03:52 PM
  9. Caikems's Avatar
    15 minutes to show up. Had to log all the way out of account and then back in
    11-20-2012 03:56 PM
  10. mikejets89's Avatar
    Got my 50 just show them proof
    11-20-2012 04:08 PM
  11. ncxcstud's Avatar
    5 chats, 1 call (in the middle of the 2nd call right now) and still no go.

    Seriously... so frustrating when hearing that a lot of y'all had no problem doing this...

    I wonder how long till my account says, "Dude calls a lot..."
    brandonries likes this.
    11-20-2012 04:09 PM
  12. jen35's Avatar
    Cool, got it, but wondering what will happen to another 50$ that's suppose to be credited once I activate my phone. One of the rep that i spoke to in the past has left a note in my account to give 50$ credit. Getting the phone Today, will see if I can get that too :)
    11-20-2012 04:12 PM
  13. karesma's Avatar
    hmmm hasn't shown up for me yet, been past 15 minutes, hopefully will be up tomorrow or something so I don't have to go over this again
    11-20-2012 04:12 PM
  14. dkp23's Avatar
    I ordered four phones, best i could do is get two phones adjusted :(, so i got $100
    11-20-2012 04:13 PM
  15. double_zee's Avatar
    Just called in, took a little bit to get the rep to credit the difference, after 25 min, got my $50.00 This is awsome!
    11-20-2012 04:19 PM
  16. angelsimaren's Avatar
    I went through 2 chats, and two phone calls and all the reps told me that the deal only applies to in-store. I pre ordered my phone thinking that was the "best deal," but it only ended up being higher priced and I even got the phone a few days later than everyone else! Plus, I haven't received the charging plate yet.
    11-20-2012 04:22 PM
  17. royaljayhawk's Avatar
    After 6 live chats and one phone call, I finally got my account "adjusted" by $50.

    Several of the reps I talked to denied that the offer existed, or that it wasn't "verified," wasn't an official AT&T offer, and one even claimed that the offer was from Microsoft and not from AT&T so they couldn't do anything about it.

    In the last live chat, the rep refused to call it a credit, wouldn't say that it was to match the price difference, but did offer a one time "courtesy" of adjusting my bill by $50 for my inconvenience. And that was without me telling her what the price difference was, or any details of the Black Friday sale. So they obviously know what the Black Friday sale is, but it sounds like they are being coached to claim that it isn't a valid or real deal.
    11-20-2012 04:24 PM
  18. akajubjub2's Avatar
    I ordered 2, one of which was with no commitment price. I got 100$ credit total. I am pretty happy as 400$ for a new lumia 920 without contract is more than reasonable.
    11-20-2012 04:25 PM
  19. jb3d's Avatar
    man.. i'm on chat right now.. about this very issue.. this is what this person said.......... "I really appreciate you taking the time to call us regarding [issue]. If you have questions, I'm sure others do as well. Our customers are really the best part of AT&T, and I want to make sure we are doing everything we can to ensure you are truly happy with our service."

    .........We will keep our customers posted for the Lumia 920 issue feedback.

    they refer to it as a "issue"
    now i'm being transferred to a manager

    the chat person will not commit to giving me the credit

    finally.. they manager had some customer service skills and was able to oblige.
    $50 credit to the account

    thanks for posting this original post peep
    Last edited by jb3d; 11-20-2012 at 05:04 PM.
    11-20-2012 04:28 PM
  20. philharmonik's Avatar
    To be exact, ATT gave a credit of 47.89. I just checked my account and its there! Not the exact 50 bucks, but I'll take it!
    Attached Thumbnails credit.jpg  
    11-20-2012 04:29 PM
  21. wamsille's Avatar
    You say tomato, I say tomahto. Regardless of what AT&T utlimately calls the adjustment on your bill it is still a credit and the origin of said credit is the Black Friday sale that was announced a little early to wet our appetites and potentially get the Lumia 920 that just came out $50 cheaper than the thousands of customers that did on the 9th.

    If the Customer Service Rep feels better calling it a bill adjustment, let them call it that. So long as you receive $50 per device you bought I wouldn't fight it. To anyone that was stuck at two credits despite buying three or more devices, fight for the extra $50-$100 to be credited on your account.
    11-20-2012 04:30 PM
  22. rsm219's Avatar
    ahhhh, finally got it from a very kind and nice representative, after 5 online chats and one calls...
    wamsille likes this.
    11-20-2012 04:30 PM
  23. crav4speed's Avatar
    NICE!!! Much thanks to the OP for this!! Her name was Shannon. Wonderful rep! She couldn't find the info but said another rep in her group received the same call so she credited my account based on that :)

    credit.jpg
    wamsille likes this.
    11-20-2012 04:30 PM
  24. Juiblex's Avatar
    I just called up. Not only did they get me the 50 dollars credit they found an extra dollar upgrade charge.
    So not only did I get my 50 dollars credit I got 30 dollars removed and activation and some other charges waved.
    Grand total $126.93 in savings.
    11-20-2012 04:38 PM
  25. Major's Avatar
    I just got off the phone with AT&T. I asked for the $50.00 credit, and the rep said he'd also refund the activation fee (which I didn't remember paying). He totalled it up and somehow it came out to $107.16. I don't have my original receipt, but I'm pretty sure it was for $108.24, so somehow I wound up paying about $1.00 for this phone. I wrecked my car this morning driving to work, so I guess this is some karmic refund.
    11-20-2012 04:52 PM
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