12-12-2012 10:44 AM
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  1. mikejets89's Avatar
    man.. i'm on chat right now.. about this very issue.. this is what this person said.......... "I really appreciate you taking the time to call us regarding [issue]. If you have questions, I'm sure others do as well. Our customers are really the best part of AT&T, and I want to make sure we are doing everything we can to ensure you are truly happy with our service."

    .........We will keep our customers posted for the Lumia 920 issue feedback.

    they refer to it as a "issue"
    now i'm being transferred to a manager

    the chat person will not commit to giving me the credit
    They did same thing to me lol she told me I give you the credit this one time
    11-20-2012 04:54 PM
  2. gudnuf4u's Avatar
    just contacted Customer Support.....the guy was really nice ....he said they don't match online prices but he'll do it for me since I'm a long time customer with AT&T, took $100 for both my phones I order and I asked for waived activation also since my YELLOW L920 is still processing since last week ...after a few minutes, he said he can waive both activation fees and gave me my credit of $100 towards my bill
    11-20-2012 04:54 PM
  3. joeynox's Avatar
    I just called and was given a credit of $60.58 because of the black Friday ad.att text message:ATT free msg;an adjustment of $60.58 was applied to your acct; Your new balance is $166.39. You can check your balance anytime *225#
    Last edited by joeynox; 11-20-2012 at 05:15 PM.
    11-20-2012 04:58 PM
  4. jkidd01's Avatar
    I just got off chat, I put in the "What can we do for you?" box that I wanted the price match to the sale price. And they took care of it with little issue.

    Chat log for those having trouble and/or not believing chat works...

    Archimedes Griffin: Mr. Kidd Jr., thank you for chatting with AT&T. I can help you.

    Archimedes Griffin: Let me check, please hang on.
    Archimedes Griffin: I only see a Lumia 900 on that number.
    Archimedes Griffin: The promo is only applicable to the Lumia 920.
    John Kidd Jr: I just ordered the Lumia 920.
    Archimedes Griffin: When was it ordered?
    John Kidd Jr: November 10th
    John Kidd Jr: Order Number: EXTPxxxxxxxxxx
    Archimedes Griffin: 11/09, correct?
    John Kidd Jr: Or the 9th, I just looked up the email, must have been the shipping one I found.
    Archimedes Griffin: Alright.
    Archimedes Griffin: Done, your new balance is $-36.21. Would there be anything else?
    John Kidd Jr: Nope, that's it. Thanks!
    11-20-2012 04:58 PM
  5. nokiafan99's Avatar
    I just got off the phone with AT&T. They did it for my wife's phone as well. Great.... love AT&T and also waived off the activation fees on both phones. Thanks
    11-20-2012 05:02 PM
  6. steeleblue's Avatar
    My son and I each bought a 920 a week ago. ATT owns the company he works for so I really didn't expect them to give us the price match since he gets the activation fees waived anyway. But he called and it was no problem.

    To be honest I was expecting this phone to be at least $199 and would have gladly paid it. The $99 price tag was a pleasant surprise but this is great!

    Big thanks to the OP for posting!!
    11-20-2012 05:13 PM
  7. swimmer160's Avatar
    I did this earlier at work when I saw the post for my red 920 (got yesterday) and my wife's yellow 920 (not shipped yet), and she said that she would take care of it no problem and credited $150 to the account. Don't know where the other $50 came from, but I'll take it!
    11-20-2012 05:18 PM
  8. bguy_1986's Avatar
    what number have you guys been using?
    11-20-2012 05:19 PM
  9. Juiblex's Avatar
    11-20-2012 05:25 PM
  10. bguy_1986's Avatar
    Apparently I've tried chatting too many times... (just tried for the 3rd time. One right after another.) The last guy told me this after he said he seen I was just chatting with another agent {BUSTED!}:
    We are currently not offering a credit for the $50. What you can do is contact our e-commerce department and they would be able to further assist you. Their phone number is 866-267-4510. The other option is that you can return the device if it is within the 14 day buyers remorse period and then purchase the device at the lower cost.
    11-20-2012 05:31 PM
  11. Vaas's Avatar
    **I posted this on the front page also. So far AT&T customer service has been very good.

    I called AT&T. I ordered 2 Nokia 920 phones online. I explained that AT&T has a price drop to $49.99 and I just purchased mine online and would like the new price. It took a minute but she credited my account with $50x2. So far I got.....

    Lumina 920 Red and Cyan
    $99 red - mine - bad SIM card would not connect on turn on. I had to go down to my local AT&T store to get a new one. Its not an corporate store, so my AT&T rep thought I might have to pay for a new SIM. He credited me $40 to cover any cost I might have. I did not even have to ask for this.
    $99 Cyan - wife - love the color - boot up and connected fine. No problems so far.
    $198 for both phones
    $72 for activation ($36) a piece
    $270 total
    I recieved in credit so far...
    $100 - credit due to price drop
    $72 - since my phones did not arrive on time, waived activation fee
    $40 - credit in case I had to buy a new SIM card. I did not have too, the store gave me one free and activated phone
    Total cost to me
    $58 for both phones :)
    Envy me ;D
    love AT&T
    11-20-2012 05:33 PM
  12. MobieCat's Avatar
    it is only for specific states http://ebm.e.att-mail.com/c/tag/hBQq...i76jH/doc.html
    Nokia Lumia 920 is $49.99 with 2-yr agreement with voice (min $39.99/mo) and min monthly data plan ($20/mo).
    Offer available only in AZ,AK,CA,CO,HI,ID,MT,NV,NM,OR,UT,WA,WY. This offer is only available in AT&T Company-Owned Retail Locations from Friday, 11/23 through Sunday, 11/25
    Subject to Wireless Customer Agrmt. Credit approval req'd. Activ fee $36/line. Geographic, usage and other terms, conditions and restrictions apply, and may result in svc termination. Coverage and scvs not avail everywhere. Taxes and other charges apply.
    11-20-2012 05:33 PM
  13. Juiblex's Avatar
    IMO don't use the chat, call the number. I live in NJ and got the deal. I just said I got an email from ATT with the offer and I didn't want to go through the hassle of returning and buying it again for the deal. And as the conversation goes on I ask if they can't credit it to the purchase (they cannot) if they can credit it to my monthly bill (they can).

    Your monthly contract is worth thousands of dollars 50 dollars wont make a dent in it. 50 dollars towards 100 dollars of merchandise they are selling at a loss will.
    11-20-2012 05:36 PM
  14. Vaas's Avatar
    I ordered online and I am in Virginia. I hope AT&T gives this to everyone, the more happy Win8 phone users we have the better :)
    11-20-2012 05:36 PM
  15. knitoe's Avatar
    I just did the online chat and got the $50 credit, thanks guys!
    11-20-2012 05:48 PM
  16. blurredvision's Avatar
    I bought my 920 from a corp-owned AT&T store on launch day. Just an upgrade on my account that's been active with 2 lines for 5 years now, never been late on a payment. Guy didn't charge me the $38 activation fee for some reason, guess it was an apology because I waited for about 30 minutes that night. Last weekend, they credited me the $50 for the charging plate and let me buy the charging dock for $20.

    Now today, I hop on chat, transcript states I was in chat for a grand total of 8 minutes, 29 seconds:

    info: Please wait for a site operator to respond.
    info: You are now chatting with 'Marion Demitri'
    Marion Demitri: Hi Mr. , thank you for chatting with AT&T. I can help you with your pricing concern today.
    J: Hello. I purchased the Lumia*****in store on November 9th and am seeing that the Black Friday price for this phone will be $49. Can I get a price match for this lower price?
    Marion Demitri: Definitely Mr. . May I know how much did you bought your phone?
    J: It was $99 plus my local state tax.
    Marion Demitri: I see. I would be more than happy to credit the $50 on your account so that you would have the same pricing as the black friday promo. We want you to know that you are a valued customer and I know that this would be for your satisfaction.
    J: A credit would be fine, thank you very much! When will I see this credit on my account?
    Marion Demitri: You will see it in your account after 7 days Mr. . It will also appear on your next bill.
    J: OK, thank you very much. I appreciate it.
    Marion Demitri: No problem, we want you to know that you are a valued customer of AT&T. Now that I have resolved all of your issues, is there anything I can do to make you a happier customer today?
    J: No, that will be all. Have a good night.
    Marion Demitri: You have been awesome throughout this chat session! Thank you so much for giving us the opportunity to help you resolve your inquiry today. Please leave a comment about the service I have rendered for you today. Click the close button of this chat and a customer satisfaction survey will automatically appear. We appreciate your feedback.

    I waited about 10 minutes and the $50 credit is now showing on my account, ready for next month.

    People rag on AT&T all the time, I've never had an issue with them and this kind of customer service will keep me with them for quite some time.
    FullofGlia likes this.
    11-20-2012 05:50 PM
  17. WPmunkey's Avatar
    called and spoke with CS rep, said i'm still within the 14 days, i can return the phones and purchase them again on Friday to take advantage of the sale but they cannot credit my account as the sale is not going on right now. pushed and pushed, no leeway.

    called back about 15 minutes later and spoke with a CS supervisor. told me that the 49.99$ Lumia 920 sale on black Friday is a rumor and that everyone who has received a credit due to this fraudulent ad and email will be contacted and the credit will be reversed shortly. said this is all a scam/hoax.
    11-20-2012 05:51 PM
  18. Juiblex's Avatar
    called and spoke with CS rep, said i'm still within the 14 days, i can return the phones and purchase them again on Friday to take advantage of the sale but they cannot credit my account as the sale is not going on right now. pushed and pushed, no leeway.

    called back about 15 minutes later and spoke with a CS supervisor. told me that the 49.99$ Lumia 920 sale on black Friday is a rumor and that everyone who has received a credit due to this fraudulent ad and email will be contacted and the credit will be reversed shortly. said this is all a scam/hoax.
    Odd, when I spoke with them she found the deal herself I think, almost got the $0.99 till she realized I have the 920 and not the 900.
    11-20-2012 05:54 PM
  19. bguy_1986's Avatar
    Just got off the phone with AT&T. Started with the number that Juiblex posted, they transferred me to the ecommerce department, which the guy I talked to in chat told me to call, and was told that they can't credit me $50 until the deal is actually active. So I would have to wait till Friday to call and try and get the deal, which doesn't look like I we get in Ohio. Any suggestions on whether I should call or try chat again in a little while? Chatted 3 times, called once and got transferred.
    11-20-2012 05:56 PM
  20. garrymcd's Avatar
    My experience...Tried the chat this morning, the guy insisted he could not make any changes to my account. Told me to call the sales number.

    Decided to try chat again this afternoon. This lady asked me how I heard about the Black Friday deal. After a few more questions, she said she would make a one time credit to my account. Sweet. $53.99 back! Now, if only I could get my free wireless charger.....
    11-20-2012 05:56 PM
  21. unkleknuklefunk's Avatar
    So the deal is only valid in certain states? I'm in Ohio.
    11-20-2012 06:16 PM
  22. bguy_1986's Avatar
    So the deal is only valid in certain states? I'm in Ohio.
    That's what the link wpcentral and mobiecat has {above} says. I haven't had anybody from AT&T tell me that yet though...
    11-20-2012 06:23 PM
  23. lottidah's Avatar
    My chat transcript (10 minutes ago):

    Please wait for a site operator to respond.
    You are now chatting with 'S'

    S:
    Hello Ms. xxx, thank you for chatting in with AT&T customer service. I can assist you with your questions. What seems to be the issue

    Me:
    Hello. I purchased the Lumia 920 on November 9th for $99. The Black Friday price for this phone will be $49. Can I get a price match credit for this lower price?

    S:
    I apologize, but that offer is only available available at retail locations from 11/23 through 11/25 as part of a special deal. We cannot price match past orders based on that future deal, although you are certainly free to use that offer for additional devices if you'd like.

    S:
    We are aware that several websites have had some rumors spreading within them about this adjustment, but the claims are not valid. These adjustments are not warranted.

    Me:
    I see, but many people at those websites were already given the credit.

    S:
    The websites are invalid.

    S:
    And they werent given a credit for that. They were given credits for being mis informed.

    Me:
    I see.

    S:
    The only website that is giving the correct information

    S:
    is our website

    S:
    But

    S:
    I can give you a credit for not being educated correctly

    S:
    as a one time courtesy

    Me:
    Wow, that's fantastic.

    S:
    Also, I am seeing that you received a 50.00 credit 11/18?

    Me:
    Yes, when I purchased the phone, the salesman said I qualified for a $50 credit upon activation.

    S:
    Okay. so that would be what the courtesy would be being that you requested it on sunday.

    Me:
    yes, after seeing the credit he promised was not reflected on my bill, I called

    S:
    Okay. so that will be what the credit would be . I can count that as the 50.00 that you requested for today.

    S:
    So you will see the credit next cycle

    Me:
    so you are not giving me the additional credit then?

    S:
    yes. You are receiving a 20$ credit from me for being mis informed, On top of the 50.00 that the rep gave you. When given credits we note the account on the limit

    Me:
    Oh I see, that's still great, thank you!
    11-20-2012 06:32 PM
  24. lottidah's Avatar
    My chat transcript (10 minutes ago):

    S:
    But

    S:
    I can give you a credit for not being educated correctly

    S:
    as a one time courtesy

    Me:
    Wow, that's fantastic.
    Seriously, though. That's crazy but pretty awesome customer relations. After years of T-Mobile, I'm really liking AT&T so far.
    11-20-2012 06:36 PM
  25. lancguy's Avatar
    called and spoke with CS rep, said i'm still within the 14 days, i can return the phones and purchase them again on Friday to take advantage of the sale but they cannot credit my account as the sale is not going on right now. pushed and pushed, no leeway.

    called back about 15 minutes later and spoke with a CS supervisor. told me that the 49.99$ Lumia 920 sale on black Friday is a rumor and that everyone who has received a credit due to this fraudulent ad and email will be contacted and the credit will be reversed shortly. said this is all a scam/hoax.
    that is bs! When I called the rep that I spoke to said they got a memo about the sale and to expect calls for credits.
    11-20-2012 06:45 PM
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