Unresponsive back button

[Tsaan]

My back button only works when one of my fingers is lying flush across the back of the phone and when that finger is also part of the hand of the thumb pressing the back button. So I have to use the phone with one hand to press back.

The back button does not work when the phone is set down on any surface or in any condition or any set up.

Screen sensitivity doesn't matter.
I'm blue cyan with an invisible shield screen protector.
Home and search work flawlessly.
I might order a skin to maybe make the phone more conductive. I know capacitive displays work with disruptions in a magnetic field. Right? Thoughts? How does yours work? Color? Screen?
Sent from my Lumia 920 using Board Express

 

[deuxani]

Why don't try to take your screen protector off or was it also unresponsive before?

 

[gryphonza]

Hi, I am having the same problem and I do not have a screen protector, could you solve the problem or did you replace the device?