EE Stores around the country seem a bit hit and miss when it comes to explaining what Lumia 8/920 customers are entitled to.
I know there are others who share my experience, of being told conflicting things regarding the free Nokia wireless charger offer.
I was told by 5 EE stores that the free wireless charger offer is for contract phones only.
a fact that, while I knew wasn't true (due to hearing other people's success stories) I couldn't prove.
Until I popped in to the Cheapside EE store near my office in London, I spoke to an incredibly friendly and knowledgeable sales person, who explained to me that the offer was open to all Lumia 820 and 920 handsets that were sold with a 'connection' and didn't specify anywhere contract only.
He said he'd be happy to give me one if he had any stock. - I explained the trouble we are all having getting a single answer out of any one store and he told me about the internal memo that went out explaining the deal.
I asked him if he would print me a copy.
Incredibly, He obliged.
Below is the memo sent to EE stores from head office;
The key paragraph is at the bottom of the page:
"To help you drive sales we will also be giving away a free Nokia Wireless Charging Plate with every connection to one of these handsets.".....
"In order to process the free accessory, just scan the handset and accessory as part of the same transaction. The ?39.99 discount will then be automatically applied."
Needless to say, I walked in to another store around the corner, explained the situation, showed my original reciept, and this memo, they took note of my details, then I walked out with my wireless charger.
I hope this helps some of you guys get your free chargers too.
I know there are others who share my experience, of being told conflicting things regarding the free Nokia wireless charger offer.
I was told by 5 EE stores that the free wireless charger offer is for contract phones only.
a fact that, while I knew wasn't true (due to hearing other people's success stories) I couldn't prove.
Until I popped in to the Cheapside EE store near my office in London, I spoke to an incredibly friendly and knowledgeable sales person, who explained to me that the offer was open to all Lumia 820 and 920 handsets that were sold with a 'connection' and didn't specify anywhere contract only.
He said he'd be happy to give me one if he had any stock. - I explained the trouble we are all having getting a single answer out of any one store and he told me about the internal memo that went out explaining the deal.
I asked him if he would print me a copy.
Incredibly, He obliged.
Below is the memo sent to EE stores from head office;
The key paragraph is at the bottom of the page:
"To help you drive sales we will also be giving away a free Nokia Wireless Charging Plate with every connection to one of these handsets.".....
"In order to process the free accessory, just scan the handset and accessory as part of the same transaction. The ?39.99 discount will then be automatically applied."
Needless to say, I walked in to another store around the corner, explained the situation, showed my original reciept, and this memo, they took note of my details, then I walked out with my wireless charger.
I hope this helps some of you guys get your free chargers too.