01-07-2013 04:29 PM
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  1. spincel's Avatar
    wait, so can credit card authorization expire too? i mean i placed the order on nov 2nd....so if it expired and yellow lumia international arrives then i'm screwed and i did e-mail them and they said you cannot switch credit card. If u want to switch u basically have to reorder again
    If you placed your order with PayPal, then it would expired after one month. I think it is PayPal policy and Negri cannot do anything to it, only you need to reorder it again. When they ship something one, basically you cannot change the information anymore. It happens all the time with those online shopping store as once they ship the order, either you return it, refund and get another or don't accept it.

    Only had the option to buy by paypal o google. They never sent any email if they cancel your order or if there is any problem with it. They need to have better communication with the customer. If I reorder the phone again, i'm going to pay 80 more bucks since the first order, its a good business for them.
    I agree that they need to improve the communication a little bit. If you feel not fair, you should contact them and ask if they can refund or give you any coupon to reduce the new price. They need customer more than we need them and they will do anything to please customer. Hope you will receive the device soon because it ran out and they will restock it later.
    12-13-2012 09:05 PM
  2. projek's Avatar
    Already spoke with customer service the first time. They told me that its not their policy to send emails for cancellations or any problem with the transactions. When I asked them that I was going to pay more for the phone at that moment, the guy told me that it was only a preorder and that when they have the phone, negri send and email for confirmation with the real price (that could be more than the price showed in the webpage).
    12-13-2012 11:53 PM
  3. nMIK-3's Avatar
    The reason I want to check on the build number is because the first builds had some design flaws reported.
    One of them, especially for the black color was that the buttons light up in light yellow color instead of pure white.

    That was noticed in both the AT&T and Rogers variants and people are reporting the latest builds are not suffering from this problem.
    12-14-2012 08:38 AM
  4. negrielectronics's Avatar
    Hey All. Negri here.

    We have to admit - this is one of the smarter forums we have seen. Props to it and to the members. You basically answer each others questions correctly before we get a chance to. Well done.

    Let's address the Paypal issue first.

    Paypal's authorization on your credit card actually expires 30 days from the order. We are working vigorously to get this extended for us. The problem is not that the authorization expires, it's that we are not notified when it does. In order to properly account for expired authorizations we need to set up an internal script to verify the data and alert us. This is dating longer than expected and we hope that Paypal will come through sooner so that it doesn't have even have to be built.

    We do contact you as soon as we are aware that the authorization has expired. And you would never lose your place in the pre-order line for something of this nature. So do not feel as though we do this purposely to either gain more money or move higher paying customers in front of you - because we don't.

    We are constantly working to improve and with your help and feedback we can make sure it's in the right direction. Please send any suggestions to feedback@negrielectronics.com. This will help us make sure we are doing the right thing - for you - our customers.

    (As far as the build of the Lumia 920 - they are all gone, so there is no way to check. Certainly someone from this forum ordered one and should be receiving it today or Monday).

    - Negri Electronics
    12-14-2012 08:46 AM
  5. nMIK-3's Avatar
    Hey All. Negri here.

    (As far as the build of the Lumia 920 - they are all gone, so there is no way to check. Certainly someone from this forum ordered one and should be receiving it today or Monday).

    - Negri Electronics
    So do you guys estimate to have new stock this month?
    Or next year is the next availability for the Rogers model?
    12-14-2012 02:48 PM
  6. negrielectronics's Avatar
    So do you guys estimate to have new stock this month?
    Or next year is the next availability for the Rogers model?
    Not 100% sure. Working on having them in by next week Friday the 21st. Sorry we don't know more at this time.
    12-14-2012 05:00 PM
  7. TaichiSurface's Avatar
    is yellow lumia 920 international edition coming this year at all? I mean it's almost end of december or can we expect to receive our phones in early january?
    12-14-2012 05:51 PM
  8. negrielectronics's Avatar
    is yellow lumia 920 international edition coming this year at all? I mean it's almost end of december or can we expect to receive our phones in early january?
    We were expecting them last week. However, there is no update - and it's doubtful they will arrive this year. Nokia held back on the other colors and we are unsure why. It's just making things worse for them.

    - NE
    12-15-2012 10:31 AM
  9. nMIK-3's Avatar
    Not 100% sure. Working on having them in by next week Friday the 21st. Sorry we don't know more at this time.
    Thanks for the reply. Hopefully you guys manage to have more next week. And most likely will be the latest builds.

    My final question. Since you unlock the devices yourself, I personally came to a situation in the past that a friend's unlocked Nokia Phone, locked again after a firmware update and required the same unlock code to re-unlock it. Assuming that we come in a similar situation in the future (hopefully this never happens) is the unlock codes available from Negri?? Do you store them somewhere, or even better do you included them in the package so we can have future access to them if needed?

    Thanks again
    12-16-2012 01:53 PM
  10. TaichiSurface's Avatar
    I really appreciate your reply. Atleast I know what to expect (or not to expect) when my lumia will arrive
    12-16-2012 06:28 PM
  11. negrielectronics's Avatar
    Thanks for the reply. Hopefully you guys manage to have more next week. And most likely will be the latest builds.

    My final question. Since you unlock the devices yourself, I personally came to a situation in the past that a friend's unlocked Nokia Phone, locked again after a firmware update and required the same unlock code to re-unlock it. Assuming that we come in a similar situation in the future (hopefully this never happens) is the unlock codes available from Negri?? Do you store them somewhere, or even better do you included them in the package so we can have future access to them if needed?

    Thanks again
    Unlocked devices should not relock, but if they do, we do have the codes stored and available.

    NE
    12-17-2012 09:05 AM
  12. TaichiSurface's Avatar
    @negrielectronics any news on unlocked yellow lumia 920? is it going to come at the end of january at least? or is it coming in 6 months or something... :(
    01-07-2013 04:29 PM
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