It's the little things..
I'm trying to sign up for XBOX Music Pass trial, but, when I select the trial, it attempts to send an SMS to a phone number I haven't had for years .. When I added my new phone number to my "security proofs" (keep in mind 99% of the population will be lost at this step) it says that it's going to take 30 days to update to my new email address!
I'm trying to setup a trial and likely buy XBOX Music Pass, but, this is infuriating! As a new convert from the iPhone to Windows Phone, this is not a good introduction from Apple to Microsoft.
I can buy albums no problem from XBOX Music Store, I can buy Apps no problem, but, I can't sign up for a trial!? I even tried to just skip the trial and sign up for the $9.99 a month that wouldn't work either.
After initiating a online support chat which took just about an hour of waiting in queue, I finally had a support guy tell me that I need to wait 30 days and that there is anything Microsoft can do.
Why did I post this in the Lumia 920 forum? Because Nokia is tied to this garbage and will sink along with MSFT if they don't make it easy for people to purchase services such as Xbox Live. Why does my cell phone number have any bearing on me signing up for XBOX Music? As a long time Nokia customer, this pains me that I have to be at the mercy of Microsoft going forward.
I love the lame excuse from Microsoft that they require security proofs to protect me to protect my credit card etc, yet, they perfectly allow purchasing of apps and music from my phone (which I think would probably have relevance to requiring my phone number)
The whole thing is confusing and idiotic. The fact that I could transfer my entire bank account and personal assets in less time than it take to update my email security proof with Microsoft is laughable.
So frustrated right now that I can't sign up for XBOX Music Pass for a month because of this non-sense.
I'm trying to sign up for XBOX Music Pass trial, but, when I select the trial, it attempts to send an SMS to a phone number I haven't had for years .. When I added my new phone number to my "security proofs" (keep in mind 99% of the population will be lost at this step) it says that it's going to take 30 days to update to my new email address!
I'm trying to setup a trial and likely buy XBOX Music Pass, but, this is infuriating! As a new convert from the iPhone to Windows Phone, this is not a good introduction from Apple to Microsoft.
I can buy albums no problem from XBOX Music Store, I can buy Apps no problem, but, I can't sign up for a trial!? I even tried to just skip the trial and sign up for the $9.99 a month that wouldn't work either.
After initiating a online support chat which took just about an hour of waiting in queue, I finally had a support guy tell me that I need to wait 30 days and that there is anything Microsoft can do.
Why did I post this in the Lumia 920 forum? Because Nokia is tied to this garbage and will sink along with MSFT if they don't make it easy for people to purchase services such as Xbox Live. Why does my cell phone number have any bearing on me signing up for XBOX Music? As a long time Nokia customer, this pains me that I have to be at the mercy of Microsoft going forward.
I love the lame excuse from Microsoft that they require security proofs to protect me to protect my credit card etc, yet, they perfectly allow purchasing of apps and music from my phone (which I think would probably have relevance to requiring my phone number)
The whole thing is confusing and idiotic. The fact that I could transfer my entire bank account and personal assets in less time than it take to update my email security proof with Microsoft is laughable.
So frustrated right now that I can't sign up for XBOX Music Pass for a month because of this non-sense.