07-10-2013 05:40 AM
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  1. TobyGadd's Avatar
    My first 920 had dust under the front-facing camera, and a hyperactive proximity sensor. Like many, I found that I could blow on the earpiece, and the phone would work properly for a few days. I finally got sick of blowing, and contacted Nokia--and they requested that I send it in for warranty repair. It's not back yet, but it'll be interesting to see what they do.

    In the meantime, I got another new 920. I've had it for a week, and there is absolutely no dust accumulating under the glass. The proximity sensor works fine.

    I think that a some 920s went out with defective seals.
    12-21-2012 03:38 PM
  2. gedmurphy's Avatar
    I've tried contacting Nokia over this. They refuse to acknowledge there's a problem.
    My phone is no longer usable when being use to make phone calls....
    12-21-2012 09:21 PM
  3. majortom1981's Avatar
    I got a case for mine and I now have not had any more dust in the ffc. I think the dust is getting in via where the thin space around the screen is at the top of the phone. The cases protect that.
    12-22-2012 08:30 AM
  4. pdskep's Avatar
    I have dust in mine and it seems to be getting worse. It doesn't seem to affect the image quality yet. I really don't want to return it.

    img_0863-1.jpg
    12-23-2012 10:53 AM
  5. tibere86's Avatar
    AT&T has been great concerning this issue. I'm currently awaiting delivery of my second replacement for dust in the FFC. For those affected, have your phone replaced.
    12-23-2012 12:36 PM
  6. pdskep's Avatar
    AT&T has been great concerning this issue. I'm currently awaiting delivery of my second replacement for dust in the FFC. For those affected, have your phone replaced.
    This is the response I got from AT&T:
    Okay. I just talked to a supervisor for you. They said that even though it is a known issue we have not gotten clearance from Nokia to place it as warrantable. If I did the replacement for you there is a good chance you would be charged for the full price of the phone. I do not want this to happen. My supervisor told me to have you contact Nokia because it is a known issue. They may be able to replace it there. I am sorry about this. I just do not want you to get charged for a replacement if AT&T does the warranty exchange.
    12-23-2012 02:06 PM
  7. James8561's Avatar
    compressed air blow into near the slit above the camera. works every time.
    shouldn't have to do this.
    lumia 920's biggest design failure is the huge gap between the screen and the body, which is needed for assembly i guess.
    12-23-2012 02:15 PM
  8. tibere86's Avatar
    Take it to a corporate store. They'll replace it on the spot if they have the stock. It is clearly a defect. When I went Friday to get a replacement, they didn't have any Cyan in stock, so they had to ship me one.
    12-23-2012 03:16 PM
  9. pdskep's Avatar
    Take it to a corporate store. They'll replace it on the spot if they have the stock. It is clearly a defect. When I went Friday to get a replacement, they didn't have any Cyan in stock, so they had to ship me one.
    I'm way passed my 14 days. I got mine on launch day. I'll try that though.
    12-23-2012 04:21 PM
  10. usernameandi's Avatar
    I guess putting something like super-glue on any gaps that dust might go through be a possible preventive measure. But would it void the warranty if I did something like this?
    12-23-2012 11:10 PM
  11. alphonsohall's Avatar
    But would it void the warranty if I did something like this?

    I would guess a very definite.... YES!!
    GonzoGriff likes this.
    12-24-2012 05:31 AM
  12. anon(4745364)'s Avatar
    A week in I saw dust accumulating. This is just sh*tty build quality.
    12-24-2012 06:49 AM
  13. AgentBetlog's Avatar
    Darn, just found dome on mine. The rear camera has dusts too! This will be unusable in two years. :-(
    12-24-2012 10:07 AM
  14. DAIMONDY's Avatar
    I think i caused some dust to go into the ffc. There was dust in the earpiece so i blew it and some specs appeared by the ffc.

    If this is the case at least its fairly straightforward to get the dust out, spray air into the earpiece.

    An unfortunate design flaw on a amazing phone!
    12-24-2012 01:53 PM
  15. rdifiori's Avatar
    I realize that nothing is perfect and that today's devices are enormously complicated, but I think this is something that could have and should have been easily avoided by Nokia.

    It doesn't take an engineer to see the seal area above the FFC and proximity sensor is very thin. Knowing this, the manufacturing process should have had some control points to help prevent poor sealing there, or the design should have been different (e.g., the FFC positioned a little lower, like on the 900 or 8x).

    This caused me to dump my 920, which was otherwise an absolutely incredible device.
    12-24-2012 02:21 PM
  16. anon(4745364)'s Avatar
    It bothers me that Nokia/MS miss things like this. Doesn't give me much hope for the future.
    12-24-2012 10:18 PM
  17. barracuda1187's Avatar
    The problem with "removing" dust by blowing compressed air into the earpiece or rear camera, etc, is that you're not actually removing the dust. If anything, you're just moving what's already there, and blowing MORE in via the route the original dust got through in the first place.
    12-24-2012 10:22 PM
  18. Kuturgan's Avatar
    My solution of the dust-gate ;)
    So if we are able to identify the reason of the problem then we can do find the solution.
    We know that the dust comes from 3.5 jack socket. Then just put the 3.5 jack stopper into the jack socket and that's it. No any dust in you phone!
    You can find it on ebay.
    01-09-2013 04:07 PM
  19. majortom1981's Avatar
    No we don't. in most situations the dust is coming in from where the screen meets the case. The only way I have stopped more dust from coming in is by putting my phone in a case. A simple headphone blocker wont help.
    01-09-2013 06:04 PM
  20. AgentBetlog's Avatar
    Is Nokia accepting warranty claims on these "dust on front camera" defects?
    01-13-2013 11:28 PM
  21. spaulagain's Avatar
    Is Nokia accepting warranty claims on these "dust on front camera" defects?
    Yes, i exchanged mine with ATT. And now exchanging that one with Nokia.
    01-13-2013 11:31 PM
  22. U_SAF's Avatar
    Guys, I had the same dusting issue plus scratches on the screen. Nokia Care are well aware of this issue and once I utter "dust" ... they haven't asked me any question took my device for cleaning and fixing.. they said they will remove the dust and will fix it for future preventation but can not promise for the scratches... i had an argument with them how a screen get scratches which survied Knife, Hammer & Drop test with no scratch on Gorrila (refer to youtbue video), however they were reluctant to admit that and promised that they will see if they can fix it within warranty.

    Yesterday received an SMS from Nokia Care that mobile is ready, today I will collect it and will put an update how did they handle this just 2 WEEKS old device. Also, I will keep observing if the dust enter into FCC camera again or Lumia is sealed properly.

    I also suggest you guys having this issue to contact Nokia Care..this is their Flagship VIP device and they are treating it well....like to me they said it will take 3 days to return my phone but within a day they fixed it.
    01-14-2013 01:19 AM
  23. U_SAF's Avatar
    in my part of the world (MENA)...I didn't ask them to replace the phone but they happily told that they will fix the dusting issue.
    01-14-2013 01:20 AM
  24. Davidkoh's Avatar
    I seem to have some dust in there, don't really care until the proximity sensor stops working.
    01-14-2013 01:44 AM
  25. Kuturgan's Avatar
    Check this one it may help to prevent the dust come into the lens.
    http://forums.windowscentral.com/nok...tm#post1856297
    01-14-2013 03:52 PM
112 12345

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