12-26-2012 01:36 PM
73 123
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  1. Marshalix's Avatar
    I had the black 920 and was pretty disappointed with the battery life/heat issues, even after disabling just about everything (which I think is a ridiculous solution... I bought this phone for these features). Fast forward a week... I exchanged for a white model and all issues are gone... Battery life is incredible... Like use it heavily all day and still have 60-70% left around 10pm incredible. Personally I think if you are having problems you should hold att and Nokia responsible and not cripple your brand new device in an attempt to give it some minimally acceptable battery life.
    12-03-2012 07:25 AM
  2. boatsnbeaches's Avatar
    I think people are misunderstanding the overheat/battery problem. It's not like a complaint of short battery life and disabling xyz will fix it. This is RANDOM BUG/DEFECT. Like most that are experiencing this problem, the battery life is actually pretty good MOST of the time. The problem is sometimes the phone will spontaneously heat up, which of course drains the battery.

    It is random and I believe any hard reset/fix is just a coincidence. Again, it's not a matter of 'bad battery life'. It's a real problem with some phones. I still believe the bug lies within WiFi and/or BT. Still hoping Nokia/MS will fix soon.
    12-03-2012 07:58 AM
  3. Jake52's Avatar
    Marshalix, now that you have your new phone without the battery issues did you disable anything or are you using it right out of the box with good results? I have a black 920 and I'm having the typical battery issues, I've disabled a bunch of things in order to extend the battery life and it seems to be working. I guess I'm wondering if I try to exchange the device (maybe get a white one like you) will I be able to use all the features and still get good battery life? It's a shame that we have to turn off all the advanced features to stop the phone from eating up the battery very quickly. What's the point in having NFC, Nokia Drive, etc if you can't use them?
    12-03-2012 08:10 AM
  4. nextbgates95's Avatar
    Irvin, I know we talked in the other thread. I tweeted NokiaCare and they suggested turning off push email. Not an ideal solution for a smartphone, but my battery was great over the weekend with no idle heat. I just set it to check hourly. I'd try that until they can get a software update out.

    The only problem I have now is that I got dust under my front camera :(
    Sent from my Nokia Lumia 920 using Board Express
    12-03-2012 08:19 AM
  5. invertme's Avatar
    same here, and now Nokia support is telling me my phone is out of warranty........um the phone has only been out less than a month, how is that even possible? And I got this phone directly from Nokia , its my 4th handset.

    If you have had 4 phones - just stop. Get something else. You are just wasting yours and Nokia's time at this point.
    aubreyq likes this.
    12-03-2012 08:29 AM
  6. Lumis90's Avatar
    When you buy a phone you need to charge it full and drain it full and charge it again and do the same for 3 times when it's new, it really helps to get battery last longer. My friend has iPhone 4 and he's been using it like for 6 months and these charges and drains helped him to improve the battery life too. Maybe you all should try it? All my phones last long, like for all day with heavy use
    steeleblue likes this.
    12-03-2012 08:55 AM
  7. dalsmavsfan's Avatar
    Marshalix, now that you have your new phone without the battery issues did you disable anything or are you using it right out of the box with good results? I have a black 920 and I'm having the typical battery issues, I've disabled a bunch of things in order to extend the battery life and it seems to be working. I guess I'm wondering if I try to exchange the device (maybe get a white one like you) will I be able to use all the features and still get good battery life? It's a shame that we have to turn off all the advanced features to stop the phone from eating up the battery very quickly. What's the point in having NFC, Nokia Drive, etc if you can't use them?
    I believe you are right.
    12-03-2012 09:26 AM
  8. ncxcstud's Avatar
    For those still having battery issues, how many of y'all have the Skype Preview installed? I had that and was getting 'poor' battery results (only getting 10 hours or less on even the lightest of use days). I uninstalled the Skype Preview and my battery problems disappeared. I'm now able to go almost 20 hours on 'normal' use with my phone.

    BTW - I have nothing disabled on my phone - Location services, bluetooth, and NFC are all turned on.
    12-03-2012 09:29 AM
  9. Jake52's Avatar
    My phone was fully charged as of 7:00 AM this morning. I have NFC disabled, nothing running in the background except for AccuWeather, suggestions disabled, screen set to low touch sensitivity, and one push email account (Gmail set up as Exchange). Location services and bluetooth are on.

    I've made one short call this morning and checked the phone randomly to see the battery level. As of right now the battery is down to 89%. It doesn't make sense to drop over 10% without really doing anything over 4 1/2 hours. Yesterday I let the phone drain down to basically nothing and then let it charge back up to full overnight to see if that would help.

    I love this phone but I'm afraid to use it because of the battery issues.
    12-03-2012 10:23 AM
  10. Marshalix's Avatar
    I purposefully left everything enabled on my new white 920. I have multiple email accounts Facebook, twitter, Skype, drive enabled in background, NFC on, Bluetooth on, WiFi on. I set up the new phone from my Microsoft account and have all of my previous apps installed plus at least two dozen more. In total I have at least 100 apps. Despite all of this and all functionality being on I still have 100% battery life this morning after 3 hours off charger. This is completely typical battery life for this new device which I have been using for the last 5 days. Also there is no dust under the screen, or in the camera or light bleeding around the screen like my black model had.

    Moral of the story is... There is such thing as a fully functional and defect free Lumia... Which leads me to believe there are hardware problems with some of the first production runs.

    I loved this phone before... But now that its working as advertised I believe it is the best phone on the market right now.
    12-03-2012 10:26 AM
  11. Marshalix's Avatar
    Ps. The only thing I did differently with this phone was charge it to 100% right out of the box before using it. Not sure if that made a difference but it is a variable.

    Also... The gloss finish is much much easier to hold compared to the black matte. I found the black model to be borderline dangerously slippery. This also is no longer a concern. Thought I would add that for anyone considering exchanging.
    12-03-2012 10:28 AM
  12. Jake52's Avatar
    Thanks for the update Marshalix. I'm starting to think I have a defective Lumia, I have so many things disabled (that I should be able to use) and the battery is still decreasing while I'm not doing anything. In fact, since I made my last post about 10 minutes ago the battery went down another 1%.

    I'm going to keep an eye on my phone and possibly exchange it if it doesn't get better. And thanks for the tip about the white finish, I agree that the black matte is very slippery!!!
    12-03-2012 10:33 AM
  13. Marshalix's Avatar
    Np Jake. Also I was on the fence about my black one before exchanging it because it was just "good enough" and I attributed the poor battery to honey moon usage and the huge screen and 4g. However the dust under the screen prompted me to exchange anyways and I couldn't be happier. All battery and heat concerns have vanished. If your battery life isn't stellar, I would recommend making them replace it sooner rather than later. Call Att, and let them know that the only acceptable answer is a new phone is being over night shipped to you right away.
    12-03-2012 10:36 AM
  14. alphonsohall's Avatar
    The only problem I have now is that I got dust under my front camera :(
    Sent from my Nokia Lumia 920 using Board Express
    Only had my 920 for one week and i was very pleased with it up until now, but today i noticed dust specks under the front facing camera despite my keeping it in a case and generally looking after it like it was a gold ingot!, As i'm within my 14 day return period i have today arranged to cancel my contract and return it, i was happy to accept any firmware bugs knowing they'll be addressed soon but dust getting into the camera lens is more of a hardware design problem and cannot be fixed other than by someone taking my new phone to pieces!.... If i saw a few dust specks after, say, 6 months of use i would be less concerned, but seeing dust after only one week is a major concern for me, just imagine how bad it would be it be in 6 months time?. the glass is a nice tight fit all around the case so i guess the dust is entering via the earpiece slot or the headset hole.

    Looking forward to owning another 920 in a few months time when all issues (particularly the 'dust' one) have been resolved.
    12-03-2012 10:52 AM
  15. theshawn5's Avatar
    lol ouch ..... That's a bit of a downgrade, even with issues.
    Downgrade in camera quality? = Definitely
    Downgrade in screen quality? = Yep
    Downgrade in ease of use? = Yes, but I wanted more options not less
    Downgrade in processor/ram or speed? = No
    Downgrade in battery life? = No
    Downgrade in customization? = No
    Downgrade in glitches? = No
    Downgrade in available apps? = No
    Downgrade in not having that annoying Bing button getting accidentally pressed consistently? = No

    So yeah it's a downgrade in some areas but an upgrade in others for me personally, which is what it's all about.
    12-03-2012 10:59 AM
  16. Jake52's Avatar
    Around 3:00 PM today I checked my battery again and it was down to 74%, so with little to no usage I was losing 3 to 4 percent an hour. Then I decided to turn everything back on (NFC, suggestions, background apps, etc) just to see what would happen. I did 20 minutes of light usage (checking Baconit, ESPN, web browsing) and the battery dropped to 65%, so I lost 10% in 20 minutes!!! And I wasn't playing games or doing anything that should suck that much battery.

    I'm going to an AT&T store soon to see if I can exchange it for a new one. Like I said before, I love this phone but we shouldn't have to disable all the features and not use the phone in order to keep the battery from running down super fast.
    12-03-2012 02:47 PM
  17. Jake52's Avatar
    Quick update: I went to the AT&T store tonight and got my new, white Lumia. It initially seems to be better. The phone has been locked and sitting here next to me for the last hour and the percentage has remained steady. I'm going to fully charge it tonight and then we'll see how it holds up tomorrow.

    Also, I agree with Marshalix, the white Lumia 920 is definitely less slippery then the black model. It's strange but true.
    12-03-2012 09:28 PM
  18. Byzantium's Avatar
    I purposefully left everything enabled on my new white 920. I have multiple email accounts Facebook, twitter, Skype, drive enabled in background, NFC on, Bluetooth on, WiFi on. I set up the new phone from my Microsoft account and have all of my previous apps installed plus at least two dozen more. In total I have at least 100 apps. Despite all of this and all functionality being on I still have 100% battery life this morning after 3 hours off charger. This is completely typical battery life for this new device which I have been using for the last 5 days. Also there is no dust under the screen, or in the camera or light bleeding around the screen like my black model had.

    Moral of the story is... There is such thing as a fully functional and defect free Lumia... Which leads me to believe there are hardware problems with some of the first production runs.

    I loved this phone before... But now that its working as advertised I believe it is the best phone on the market right now.
    My friend bought a White Lumia 920 on 11/24 from an AT&T store and he says that the battery life is excellent and doesn't need to turn any stuff off either. in fact he says that he gets through a full day using the phone without it dipping below 70%. He also does NOT use Skype. Perhaps the White batch didn't have any issues during manufacturing?
    12-03-2012 09:54 PM
  19. Jake52's Avatar
    I charged my new white 920 fully last night and I was checking the battery percentage at various times this morning. It stayed at 100% from around 6:40 AM all the way until around 10:40 AM, so with no usage it didn't drop at all over 4 hours which is a good sign. I used it for about 20 minutes setting up some apps and changing a few settings, doing this the battery dropped to 95% which is a little worrisome but the time remaining says 8 days and 1 hour.

    I'll try not to drive myself crazy checking the battery percentage every 5 minutes
    12-04-2012 10:05 AM
  20. Slai's Avatar
    Downgrade in camera quality? = Definitely
    Downgrade in screen quality? = Yep
    Downgrade in ease of use? = Yes, but I wanted more options not less
    Downgrade in processor/ram or speed? = No
    Downgrade in battery life? = No
    Downgrade in customization? = No
    Downgrade in glitches? = No
    Downgrade in available apps? = No
    Downgrade in not having that annoying Bing button getting accidentally pressed consistently? = No

    So yeah it's a downgrade in some areas but an upgrade in others for me personally, which is what it's all about.
    Dont forget that the fact that its an AMOLED screen makes whites not so suitable, which potentially affects batterylife and customization. For instance WP with an AMOLED basically restricts you to black background design choices for your phone. With the 920, I can have a white background setup without having my battery drain twice as fast. Which is nice, as imo it looks tons better on my white phone.
    12-04-2012 10:11 AM
  21. theshawn5's Avatar
    Dont forget that the fact that its an AMOLED screen makes whites not so suitable, which potentially affects batterylife and customization. For instance WP with an AMOLED basically restricts you to black background design choices for your phone. With the 920, I can have a white background setup without having my battery drain twice as fast. Which is nice, as imo it looks tons better on my white phone.
    True, but this one has the Super Amoled Plus, which is supposed to be a bit more efficient. Although I did like putting my 920 with the white background and lighter tiles. Worked like a flashlight in the dark which was cool (without using the flashlight app). If microsoft works out the bugs I'll come back again to see the next time around. I'm not married to any OS and avoided iPhone on principal which just left Windows 8 or Android for my first smartphone purchase. As of now the only beef I have with Android is the myriad of apps running in the background I can't uninstall. Great, you have 1 gig RAM but 40% is used up with running apps all the dang time. :P I hope to learn how to get around it and foil the powers that be who do this stupid stuff.
    12-04-2012 02:43 PM
  22. based_graham's Avatar
    After the NOK drive update I been getting very good battery life. I don't want to go into details with percentages but it def last me a day
    12-18-2012 12:55 PM
  23. dalsmavsfan's Avatar
    Finally got my replacement phone Xmas eve. I must say the replacement is working GREAT. No battery issues or getting hot. Awesome phone what expected when I bought the first one.
    12-26-2012 01:36 PM
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