1. Pyash's Avatar
    The windows phone sync app is not detecting my Lumia 920 anymore. I have a Win7 PC with Win 8 Pro evaluation version as dual boot. The sync app (both desktop and windows store version) never worked on windows 8 eval version. The sync app always says to "Connect your phone to see what is on it" even when the phone is connected. I also get the notification that says to Power Off/On the device and try again. But I had no major issues with the Winodws 7 version. Now all of a sudden the sync app stopped working on windows 7. I did all the usual stuff. Reboots, soft resets, re-installation of the WP driver through device manager etc. etc. Even contacted MSFT support. They also told me to do all of the above. No luck so far. I have Windows Update enabled on my machine, and I aslo updated my phone with the minor updates pushed by nokia. Anyone else having this issue?? Thought I would check here first before I do a hard reset.
    12-04-2012 11:22 AM
  2. gsquared's Avatar
    Connect the phone to another PC to determine where the problem exists (PC or phone).
    12-04-2012 12:07 PM
  3. kevinxb's Avatar
    I was having the same issue but turning the phone off and back on again fixed it for me. Good luck with the reset
    12-04-2012 01:07 PM
  4. von929Shavone's Avatar
    I was having the same issue with WMP, I narrowed it down to the lockscreen. Whenever I connected my phone and it's locked WMP never recognizes it, but if i connect it with the phone at the start screen or with the passcode turned off WMP finds it right away.
    12-04-2012 01:23 PM
  5. Pyash's Avatar
    Finally I did a hard reset. For a min I thought the phone got bricked. I got the spinning gears for a min or two. after that some how the phone booted up. The hard reset did it. Now I can sync using the sync apps (Win8 and Win7). I was able to sync all the files I wanted using Windows Media Player. I thought Media player did a **** lot better than the sync apps.

    Thank you all.
    12-04-2012 08:10 PM
  6. Letthiswork1's Avatar
    I had same issue.

    Guy at work had lumia and never had an issue but i did :(

    Soon as i rebooted fixed problem..

    I tried different computers, different windows operating systems.. disabling wiif/data..

    Turns out IT 101 have u turned it off and on again =-]
    12-04-2012 08:13 PM
  7. chinlj's Avatar
    Can't get recognize by Media Player as well. In Device Manager, I can see 2 "Other devices" both named "RM-821|Nokia Lumia 920" which has no driver installed.
    12-14-2012 12:30 PM
  8. chinlj's Avatar
    Just fixed mine. Make sure Windows Update is actually running and Windows is updated. Reboot the Lumia 920 and Windows will finish the job. I think reboot the critical part here as reported by others.
    12-15-2012 11:32 PM

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