01-17-2013 12:48 PM
45 12
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  1. Slai's Avatar
    This seems to be happening a LOT with these phones :(
    No, it really doesnt.
    12-12-2012 10:27 AM
  2. Connie Litrenta's Avatar
    I think the key here is to actually not DROP your phone. Seriously people. You'd be surprised at how long you can go without dropping or otherwise destroying your device if you just F O C U S. Simple rules to follow: 1) When grabbing phone, ALWAYS make sure you have it in your hand/fingers before taking it out of something 2) NEVER put it in your pocket with anything if that's where you carry it. 3) NEVER get near water with it - things happen - bad things 4) NEVER let someone who is careless use it (pretty much everyone in my family). Rules to live by. I've never broken a phone or scrathced the glass and I NEVER use protection (well you know what I mean)
    Muessig, U_SAF, tompski and 2 others like this.
    12-12-2012 10:54 AM
  3. Jeebs1234's Avatar
    Doubt they'll do anything seeing as how it was your fault. Buy a case next time.
    12-12-2012 11:05 AM
  4. sudakoma's Avatar
    Oh jesus christ, thats horrible!

    I REALLY really feel for you man. Thats harsh... Id contact nokia directly and explain the situation, and hope that since theyre on the hotseat with this ongoing launch that theyll be nice and replace it for you.

    Please let us know what happens onwards. Oh, and get insurance on your next one :) .
    Why would Nokia even consider replacing it, it's not faulty. It was dropped, its the OP's fault so he/she is responsible for replacing it...and for all those banging on about Gorilla glass...give it a rest, its meant to protect from scratches, its not bullet-proof. If the handset is dropped and it lands on the screen, the chances are it will smash exactly as in the picture. With a bit of luck, if I drop mine, it will land on its back.
    12-12-2012 11:17 AM
  5. LazyLemming's Avatar
    Can't hurt for him to try, sometimes companies will actually help customers out just for the goodwill and PR. I believe Nokia can replace the glass for about $200 if I'm remembering right. Not cheap but better than a new phone!

    And bigkevbosky, he didn't say what Iphone he has.... maybe he was a 4 or 3GS leftover from before he bought his Nokia on Black Friday for 50 bucks?
    12-12-2012 11:40 AM
  6. Slai's Avatar
    Why would Nokia even consider replacing it, it's not faulty. It was dropped, its the OP's fault so he/she is responsible for replacing it...and for all those banging on about Gorilla glass...give it a rest, its meant to protect from scratches, its not bullet-proof. If the handset is dropped and it lands on the screen, the chances are it will smash exactly as in the picture. With a bit of luck, if I drop mine, it will land on its back.
    The same reason that if youre at the supermarket and have a melon picked out, and you kinda slip and it falls, most places with decent customer service will offer you to take a new one as a replacement.

    PR, goodwill, good customerservice. The fact that Nokia needs to make sure this all goes as smooth as they can. Who CARES why they would consider it, it is practically free to try, and worst case scenario (realistically speaking): he is exactly where he is now.
    12-12-2012 01:01 PM
  7. addicusbrown's Avatar
    The wife dropped hers from 3-5 inches yesterday and shattered the screen. AT&T insurance covers it with a $200 deductible. Best Buy is free with their protection. So the Geek Squad will get her a new one in 3 days with no extra money out of our pockets. Glad we got the insurance! Wish I could attach pictures because it looks like it got ran over by a big truck.
    12-14-2012 08:19 AM
  8. Joseph Noble's Avatar
    Seems that Nokia is coming out with aluminum version because they know this one has problems with screen shattering. Mine 920's screen shattered on first drop, about 20 cm.
    UserName872 likes this.
    01-14-2013 02:22 AM
  9. gilesjuk's Avatar
    Glass is glass, it's physical properties are great, except for when you hit it hard. You won't get glass that doesn't crack, so if your phone has glass then either take more care or get insurance.

    If they could make glass that didn't crack then it would be on your car, in your house and on your phone. None of them have any such thing.
    UserName872 likes this.
    01-14-2013 05:11 AM
  10. U_SAF's Avatar
    this is horrible... i also doubt about the quality of phone shown on youtbue..mine got scratches so easily and are so big that it annoyed me badly... i took my lumia to Nokia Care for dust removal from FCC..and asked for scratches to be removed or screen to be replaced.. they said we will try to remove the scratches but if you replace the screen you will be charged around 149$ .. here in MENA region.

    My region, sellers gives the option to pay around 60$ extra to have extended warranty for these kind of risks.

    Good Luck with AT&T..
    01-14-2013 06:24 AM
  11. U_SAF's Avatar
    nice tips.. lol, I also want to add that never take your mobile in sleeping trouser's pocket while going to toilets..I dropped my N9 in water as it slipped out of tiny pockets of my trouser.
    01-14-2013 06:28 AM
  12. U_SAF's Avatar
    yes but by looking at youtube videos, kinfe, hammer, drop, car test.. atleast we should be little sure that it won't be shattered by dropping from 3 feet.. trust me I dropped my N9 several times, i never got any scratch on the screen.... not even a minor scratch even it was dropped from more than 3 feet height.

    Till I drop it in water...top side half in water and Nokia is unable to repair it yet.
    01-14-2013 06:32 AM
  13. MikadoWu's Avatar
    Sadly My Sons 920 screen was shattered today... Unit was in his pocket and he was hit with a basketball during PE. He was even on the bench waiting his turn to play.

    Has anyone been successful working with Nokia Care, to have them replace it??
    01-17-2013 10:50 AM
  14. kevinrk's Avatar
    Sadly My Sons 920 screen was shattered today... Unit was in his pocket and he was hit with a basketball during PE. He was even on the bench waiting his turn to play.

    Has anyone been successful working with Nokia Care, to have them replace it??
    I've been to every Nokia repair shop in my city and they ALL want to unnecessarily replace LCD+Digitizer (3x the cost of just the digitizer)
    I wonder if anyone has had any luck getting Nokia to just replace the digitizer?
    01-17-2013 10:54 AM
  15. MikadoWu's Avatar
    I should correct myself, it is only the digitizer. I if it is going to cost and arm and a leg, I sure I will fix it myself. When my daughter broke her HTC Arrive, I took it apart and back together in 20 minutes... 920 looks easy to pull apart... Question is can we Get Nokia to do it for free.,
    01-17-2013 11:01 AM
  16. kevinrk's Avatar
    I should correct myself, it is only the digitizer. I if it is going to cost and arm and a leg, I sure I will fix it myself. When my daughter broke her HTC Arrive, I took it apart and back together in 20 minutes... 920 looks easy to pull apart... Question is can we Get Nokia to do it for free.,
    For free?
    Unlikely
    01-17-2013 11:11 AM
  17. Baryex86's Avatar
    How bout getting a cover? I have otterbox defender series and its the best thing ever. Yeah the Nokia Lumia 920 looks like a tank with it but, it holds like a tank....

    Spend a couple of $$$ on a good cover and you'll save yourself a lot of trouble.
    01-17-2013 11:29 AM
  18. thekonger's Avatar
    This seems to be happening a LOT with these phones :(
    It may be we're just seeing a lot on these forums, but overall it's pretty typical for smartphones. I dropped my 920 from the counter and it hit so hard it dented the shell (I posted a pic in the forums) but the screen and phone were perfect.
    01-17-2013 11:51 AM
  19. K_lando's Avatar
    I dropped mine Xmas even and the glass cracked... but the phone still worked fine. I sold it on ebay for about $200 and used the money to get a replacement (I didn't have insurance, so paid full price for another Lumia 920, so the funds from the shattered one paid for half of the new one).

    I had made a video to prove the phone was functioning as part of my ebay auction... the video is still up...


    I keep a death grip on my replacement!
    01-17-2013 12:25 PM
  20. djburkes's Avatar
    It's not hard to replace the digitizer. I replaced one yesterday. I used a hair dryer, suction cup and guitar pick to remove the digitizer from the frame. Just make sure you use black adhesive when you replace it because light will leak if you don't.
    01-17-2013 12:48 PM
45 12

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