1. jdandison's Avatar
    Everything has been fine on my new 920, however after the latest touch update, I've started getting the black screen during calls problem echoed on the forums. I've tried compressed air and some of the other remedies, but it seemed to coincide almost immediately with the last touch update. Has anyone else experienced this? May just be coincidence, but considering going back to ATT for a swap.
    12-08-2012 08:28 AM
  2. tebugg's Avatar
    Aren't you supposed to get a black screen during a call? The proximity sensor turns the screen off when it gets close to your face so your cheek doesn't accidently hit things on the screen.
    12-08-2012 10:07 AM
  3. jdandison's Avatar
    Indeed it is supposed to turn off, but this is off as soon as the call begins, far from my face. It makes it near impossible to hang up calls.
    12-08-2012 10:32 AM
  4. Beedoo's Avatar

    I've exactly the same problem... Any news about this issue ?


    12-17-2012 02:17 PM
  5. Steve Wang's Avatar
    Same problem My Lumia 920 is Rogers'
    01-03-2013 02:18 PM
  6. Pas's Avatar
    mine does the same thing. i have to press the power button in order to get the screen back. the darn thing goes black as soon as the phone starts the dialing process. wanting to use the speaker isn't as simple as it used to be.
    01-03-2013 02:36 PM
  7. Mattias Hogkvist's Avatar
    Had this problem reciently, but not due to any update. It was fixed by blowing away dust on the proximity sensor for me.
    01-03-2013 08:28 PM
  8. C s G's Avatar
    Had this problem. Replaced my handset.
    01-03-2013 10:01 PM
  9. mikejets89's Avatar
    I have the same problem
    01-03-2013 10:09 PM
  10. ale2999's Avatar
    Had this problem reciently, but not due to any update. It was fixed by blowing away dust on the proximity sensor for me.
    This is the answer gents. Get compressed air and blow it in the speaker. The problem will be resolved
    01-04-2013 10:09 AM
  11. HM02's Avatar
    My Dad's had the same problem. Had it exchanged.
    01-04-2013 10:11 AM
  12. invisik's Avatar
    Same problem here. Will try some air. On my phone, the screen turns off properly but then never comes back on until the other party hangs up. Sometimes I have to hard power off the phone to get it to hang up.
    01-04-2013 10:14 AM
  13. Andrew Knox's Avatar
    Worked for me - blowing the dust out sorted it immediately. Cheers guys!
    01-27-2013 09:45 AM
  14. jdandison's Avatar
    The compressed air didn't do it for me - I sent it back to Nokia, they sent me a new phone. Said it was 'unrepairable.' Had the new one a week or so now & I've already noticed a little dust under the FFC, but I'm cautiously optimistic this time. If nothing else, I suppose I could just send it back to Nokia...again.
    02-01-2013 06:41 PM

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