08-15-2015 11:32 PM
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  1. eezeekial's Avatar
    I just traded someone a 360 for a Lumia 920 and figured I got the better of the deal. I took the phone home, took my SIM out of my GS3 and put it in my 920 and get the following message "The SIM card is missing or invalid". Its the same message with or without a SIM in it. Almost like it doesnt recognize that there is anything in the slot. Any ideas?
    julia alushi likes this.
    12-12-2012 10:45 AM
  2. yodies's Avatar
    Few questions:

    1. Are you in US, Canada, Europe, or other?

    2. Which cell provider gave you the SIM you have in your GS3?
    12-12-2012 11:05 AM
  3. eezeekial's Avatar
    I guess that info would have helped.
    Im in US on AT&T. Both phones are AT&T phones.

    Few questions:

    1. Are you in US, Canada, Europe, or other?

    2. Which cell provider gave you the SIM you have in your GS3?
    12-12-2012 11:11 AM
  4. Seismo's Avatar
    Someone reported a similar problem and found they had the SIM upside down.
    12-12-2012 11:12 AM
  5. eezeekial's Avatar
    Someone reported a similar problem and found they had the SIM upside down.
    I double checked that for sure. Even went off this just in case.

    Nokia Lumia 920 User Guide - Insert the SIM card - Nokia - USA
    12-12-2012 11:17 AM
  6. eezeekial's Avatar
    Also did a phone reset with the SIM in the phone.
    12-12-2012 11:50 AM
  7. ttsoldier's Avatar
    Did you check to see if the phone was working with the previous owners sim before making your trade?

    Did you do a hard or soft reset?

    How to Soft Reset the Nokia Lumia 920 | WMPoweruser
    12-12-2012 12:09 PM
  8. eezeekial's Avatar
    Did both resets. Went to the ATT store tried 2 different sims and another sim tray, no luck. Contacted Nokia, sending phone off today.
    12-12-2012 02:52 PM
  9. blackhawk526's Avatar
    Same problem here! Put the sim in correctly, reset the phone and it still says sim error. "Sim is missing or invalid."
    Even got a new sim and still got the same problem. Going to the AT&T store first thing tomorrow as I really don't want to go through the warranty support process.

    Really love the hardware and OS so far, just ashamed I can't use it for what it was meant to do.
    md007 likes this.
    12-12-2012 11:33 PM
  10. vdjan's Avatar
    Seems to be a rather common issue with the new Lumia 920.
    I also received my new phone, inserted the SIM and it wasn't detected.
    I switched SIM cards with a colleague, my SIM worked fine on his Lumia 800, but his SIM failed as well on my Lumia 920.

    Anyone knows if there is a solution for this? I'm already returning mine and ordered a new one, hopefully it will work this time.
    Sumanth Daggubati1 likes this.
    01-17-2013 02:57 AM
  11. ezeigbojustice's Avatar
    L920 is not hot swappable, had same issue first time I inserted sim into it but with a quick restart, issue solved
    01-17-2013 03:10 AM
  12. Squadromeo's Avatar
    I've had exectly the same issue with an unlocked 920. Even bought a new (disposable) SIM card, just to make sure that it wasn't a problem with my provider. In the end I returned the phone under warrenty.
    01-17-2013 04:22 AM
  13. pewpewbangbang's Avatar
    Literally first day with the Lumia 920 and sim card.....battery died and I needed a phone so I swapped it out for my iPhone 5. Used the iPhone 5 for a few hours then put the sim card back into the Lumia 920. Sim card is not recognized no matter how many times I restart, soft reset etc...I'm trying a hard reset/Complete phone reset that wipes the data right now.
    02-02-2013 04:32 AM
  14. Dimi Boy's Avatar
    im in chicago and i got nokia 920 with the same issue no sim ...i dont know what to do about it im running out of options ...i spoko to 10 att 4 nokia representative and 2 tmobil ones and noone noone knows whats goin on
    05-10-2013 03:10 AM
  15. dermotw's Avatar
    When this happened to me it was, astonishingly (to me anyway), the sim which was faulty, even though it was brand new, as was the 920. Went and got a NEW sim from supplier and it was fine. Seems like micro sims are a bit more critical somehow.
    05-10-2013 04:49 AM
  16. Robert Vega's Avatar
    i have THE SAME PROBLEM: only shows: 9 times remaining, only! if i try again shows: 9 times remaining and shows: SIM ERROR
    05-11-2013 01:54 PM
  17. Chickan117's Avatar
    Thanks for that. I'd put the card in and then turned the phone on for the first time... must have been in a sleep mode or somthing though as I had to do a soft reset AFTER phone setup for it to work.
    05-15-2013 07:49 PM
  18. Naief Saleh's Avatar
    STOP..its maybe asking you for the unlock code if its saying anything "remaining" if u enter the code wrong to many times youll permanently lock the phone... is it an att lumia 920? and what carrier are you using?
    05-17-2013 10:15 PM
  19. jackincaves's Avatar
    Literally first day with the Lumia 920 and sim card.....battery died and I needed a phone so I swapped it out for my iPhone 5. Used the iPhone 5 for a few hours then put the sim card back into the Lumia 920. Sim card is not recognized no matter how many times I restart, soft reset etc...I'm trying a hard reset/Complete phone reset that wipes the data right now.
    This is EXACTLY what has happened to me. Is there a solution? I really don't wanna have to keep using my iPhone (a first world problem for sure).
    05-27-2013 08:43 AM
  20. Ian Too's Avatar
    I've had this problem as well, using a UK T-Mobile SIM I'd previously used in my iPad. I tried the Virgin SIM from my Lumia 620 and inserted the T-Mobile SIM in the 620 and both worked, but still the 920 would not recognise the T-Mobile SIM.

    Finally I reinserted the T-Mobile SIM into my iPad, but it wouldn't work until I'd restarted it. After that I reinsterted the SIM into the 920 and restarted that. The Lumia showed a message about switching to GSM mode and now works normally again.

    I'm wondering if the Lumia is trying to switch to LTE on its own or something.
    05-27-2013 11:35 AM
  21. sumanthkumarch's Avatar
    I am from india chennai,using bsnl sim,brought vodafone sim. When inserted vodafone sim"Missing or sim error" pops up and when i place same sim in basic nokia phone its working fine agian i cross checked it by reisnerting bsnl sim its working but when vodafone reinserted same problem continued disgustinga nd clueless
    06-25-2013 12:55 AM
  22. SWE_M's Avatar
    Had the exact same problem here in Sweden. Not even Nokia could fix it so I ended up getting a new 920 from my provider.
    06-26-2013 07:06 AM
  23. Narendra Bampal's Avatar
    pl suggest solutions
    08-07-2013 09:12 AM
  24. affbiz wiz's Avatar
    This happened to me after I installed these apps (Photo Beamer, Panorama, Nokia Cinemagraph). Once I uninstalled these three, the SIM error disappeared. Hope this helps!
    08-22-2013 01:40 PM
  25. Frank Carvajal's Avatar
    having same issue, everytime i it happens i reset the phone and all is fine, but keeps doing resets 2 or 3 times at the day, jesus!!
    10-25-2013 12:18 PM
35 12

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