Hi, I read that few of forums members mailed to Stephen Elop with their problems regarding Lumia 920 and his team was very helpful, phones were replaced etc. I also have issues with my L920 - stains on polycarbonate and dust under FFC, repair center refused to replace phone/chassis because for them there aren't any blotches. dust under FFC was cleaned but phone returned to me with scratch on the screen and loose internals(battery presumably). I mailed Stephen and he replied that he is sorry about what happened and will ask his team to assist, there was Alf Noto in CC of this mail. . It was two days ago. Now I'm still waiting for reply, for anything. What it looked like in your cases? How long it took for them to reply, how whole procedure looked like?
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