09-12-2013 07:31 PM
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  1. mkclarke's Avatar
    Sent you both PM's :D
    Thanks!
    01-11-2013 03:48 PM
  2. acaruso's Avatar
    I haven't received your message. Could you resend, please? Thanks!
    01-11-2013 03:54 PM
  3. kevinxb's Avatar
    Are people getting refurbished phones from Nokia in Europe or the US? Could someone please send me the contact info as well please? Thanks!
    01-11-2013 04:00 PM
  4. bharathsekar's Avatar
    Can you send me as well. Really feel bad to be given refurbished by AT&T
    01-12-2013 03:08 AM
  5. vinnyvin's Avatar
    Same here, please. Nokia told me via Twitter to go through AT&T, but they only do a warrantly replacement with a refurbished phone (which I think is a crock since the phone is obviously defective from the get-go).

    Thanks!

    Mike
    that sucks, ya att sent me one In bubble wrap and it had stickers on it, but I guess refurbished then huh? Looked brand new. Don't know if I like having a refurbished phone, I had a brand new one at one point
    01-12-2013 04:20 AM
  6. mkclarke's Avatar
    that sucks, ya att sent me one In bubble wrap and it had stickers on it, but I guess refurbished then huh? Looked brand new. Don't know if I like having a refurbished phone, I had a brand new one at one point
    Same here, I think. I went through Nokia, and they said they sent me a brand new phone (and it certainly looks new) but the serial number is lower than my original phone. Oh well... As long as this one works.
    02-08-2013 06:36 AM
  7. jmerrey's Avatar
    Looks brand new, but is actually a refurb? Sounds perfect to me!
    02-08-2013 08:20 AM
  8. mkclarke's Avatar
    Agreed. As long as this one works as expected, I'm completely satisfied.
    02-08-2013 08:26 AM
  9. johninsj's Avatar
    Got my AT&T refurb exchange 920 last night. Other than the painful "restore" procedure, it looks like new, and (currently) is perfect - proximity sensor works, ff camera works w/o dust, rear camera image stabilization and AF works.

    Refurb - possibly better than new :) I only hope the ribbon connector for the small board with the proximity sensor and ffcamera is actually glued on so it doesn't fail again, and that they worked out how to keep dust out.
    02-08-2013 09:03 AM
  10. DaytonaGTS's Avatar
    Got my AT&T refurb exchange 920 last night. Other than the painful "restore" procedure, it looks like new, and (currently) is perfect - proximity sensor works, ff camera works w/o dust, rear camera image stabilization and AF works.

    Refurb - possibly better than new :) I only hope the ribbon connector for the small board with the proximity sensor and ffcamera is actually glued on so it doesn't fail again, and that they worked out how to keep dust out.
    what color was yours? I've been waiting now over a month for Red.
    02-08-2013 09:20 PM
  11. mkclarke's Avatar
    Mine is yellow. So far it's much more reliable than my original. I'll give it a couple of weeks of use before I call it 'resolved' though.
    Sent from my Lumia 920 using Board Express
    02-09-2013 02:54 PM
  12. joshuaj11's Avatar
    Been on my refurbished 920 for a couple weeks and been working like a charm ... Previous one had a faulty flash.. Just stopped working out of nowhere.. ATT would not send me a new one and I contacted Nokia and they said I would need to send in my phone for a couple weeks to get it looked looked at.. Decided to go just go with the refurbished one and was even able to change phone color .. Went from the black to the glossy white .. Which is quite stunning..
    02-09-2013 09:24 PM
  13. CapnPauly's Avatar
    irvin792, I sent you a PM a while back (I don't know if you got it or not as I didn't have it set to save a copy in my sent items). Can you tell me who you called and what you had to do to get a new phone instead of just sending it in for repairs? I'd like to avoid going a week or so without a phone. ;)
    02-16-2013 07:17 PM
  14. philharmonik's Avatar
    Just get on Att chat. That's what I did. They sent the phone out and I sent mine back when I got the new one!
    02-16-2013 09:35 PM
  15. Ashley Baugh's Avatar
    They can see what color the phone is, but if you ask, they might. The CSR I worked with to get my warranty told me if I wanted a different color, that was not a problem.
    06-01-2013 02:46 PM
  16. lumia011's Avatar
    can you please send me or post the nokia contact info...thanks!
    06-04-2013 12:32 AM
  17. ryanwinter's Avatar
    Remember that getting a replacement phone doesnt reset your warranty period. I'm about to replace my current 920 because the front camera is full of dust. Because I'm nearing the end of my 12 month warranty, they are only offering me a 90 day warranty on the replacement second hand phone.
    08-13-2013 02:57 PM
  18. jonathanbailie's Avatar
    I replaced my Lumia 920 under a warranty claim because of the front camera being full of dust. My new one came inside a little sleeve; no retail packaging, cords, papers, etc. Works very well so far, and no dust at all inside the front camera (my original started collecting dust from day one). All is well for now :)

    Sent from my Nokia Lumia 920 using Tapatalk for Windows Phone 8
    ryanwinter likes this.
    08-13-2013 04:52 PM
  19. ryanwinter's Avatar
    I replaced my Lumia 920 under a warranty claim because of the front camera being full of dust. My new one came inside a little sleeve; no retail packaging, cords, papers, etc. Works very well so far, and no dust at all inside the front camera (my original started collecting dust from day one). All is well for now :)

    Sent from my Nokia Lumia 920 using Tapatalk for Windows Phone 8
    Hi Jonathan,

    I have the same dust fill front camera, trying to work out if it's worth replacing it because I assume it's just going to happen again. Have you had any issues with the new one?
    09-12-2013 07:23 PM
  20. jonathanbailie's Avatar
    No, the new one is running very well. I'm using my HTC one at the moment, but I mostly use my Lumia 920 for the majority of my time. It's been a while now, and there haven't been any issues at all, the new 920 is great.

    Honestly, being under warranty, let them swap it out for you. The front dust becomes irritating, because you eventually can't Skype, take selfies, or anything else you may use the front camera for. The warranty process is easy and quick, and doesn't cost you a penny. There isn't a deductible or anything for a warranty issue.

    Just keep receipts of your return labels/tracking and paperwork that your carrier will send you as part of the warranty claim. You will need to send your device back usually within 10 days; make sure you do this. Also, make sure you wipe your device, so none of your personal info is left to potentially prying eyes.

    Sent from my HTC One using Tapatalk 4
    09-12-2013 07:31 PM
70 123

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