phiresun
New member
Re: Warranty exchange - new or refurbished? Lumia 920
I recently had mine exchanged phone cyan 920 locked up 12/2 while on vacation. I drove up to warranty center they could not restore it. They had none in stock of course so said they would overnight me a replacement. Of course I spent the rest of my vacation 5 days without a phone. They only figured out they had none in stock period and was on back order. I returned home without a phone waited another 3 days before they called and said they canceled my order due to stock and also it would have went to Fl. if they shipped it. They in turn told me they still had no Cyan phones in stock but had Black, white phone available now. I chose Black and the sent it overnight. No charge to me also gave me $50 credit on my account and the phone was BRAND NEW in retail packaging.
So for almost 2wks without a phone they at least came through for me in the end. All new stuff in packaging as you would have in a new retail phone.
I recently had mine exchanged phone cyan 920 locked up 12/2 while on vacation. I drove up to warranty center they could not restore it. They had none in stock of course so said they would overnight me a replacement. Of course I spent the rest of my vacation 5 days without a phone. They only figured out they had none in stock period and was on back order. I returned home without a phone waited another 3 days before they called and said they canceled my order due to stock and also it would have went to Fl. if they shipped it. They in turn told me they still had no Cyan phones in stock but had Black, white phone available now. I chose Black and the sent it overnight. No charge to me also gave me $50 credit on my account and the phone was BRAND NEW in retail packaging.
So for almost 2wks without a phone they at least came through for me in the end. All new stuff in packaging as you would have in a new retail phone.