SOLVED: Warranty exchange - new or refurbished? Lumia 920

[irvin792]

PMs sent

 

[Iron Eagle]

PMs sent

I need that number too. Have had the phone since release day, just started experiencing the loose battery problem. I'm only hoping this tiny little mark I accidentally made on the side won't affect my chances! Thanks in advance!

 

[anon(376224)]

Hi,

If you could also share the Nokia contact info with me, I would much appreciate it! I've been going back and forth with them on Twitter, but now they're just telling me to go to AT&T. Honestly, I'd rather go through Nokia.

Thanks!

 

[anon(5503495)]

I think I'm going to keep mine now, I drained my battery until it didn't start and now I went from 7 to about 18 hrs moderate use, good enough for me. And drain it until you can't turn it on literally. Soo much better now

 

[Iron Eagle]

I just got my new replacement and it looks and feels brand new! It has stickers on the front, back, the camera plate. Booted up just fine with Portico already installed. Only difference is that that soft touch buttons have a slight green tint to them. Compared to my old one which has a blue tint to the touch buttons. Overall, I'm satisfied and no issues whatsoever.

I still have the old one in hand, maybe I should keep it? > I'm sure that's a bad idea though!

 

[anon(376224)]

Iron Eagle, how did you end up getting the replacement? Did you go through Nokia or AT&T? Was it a warranty replacement?

Thanks!

Mike

 

[Iron Eagle]

Iron Eagle, how did you end up getting the replacement? Did you go through Nokia or AT&T? Was it a warranty replacement?

Thanks!

Mike

Went through Nokia, I can't really tell if it's a refurbished phone or brand new. It looks like it came right out of the factory.

 

[acaruso]

Hi--could you send me the contact information as well, please. I really appreciate it.

 

[anon(376224)]

Hi--could you send me the contact information as well, please. I really appreciate it.

Same here, please. Nokia told me via Twitter to go through AT&T, but they only do a warrantly replacement with a refurbished phone (which I think is a crock since the phone is obviously defective from the get-go).

Thanks!

Mike

 

[Iron Eagle]

Same here, please. Nokia told me via Twitter to go through AT&T, but they only do a warrantly replacement with a refurbished phone (which I think is a crock since the phone is obviously defective from the get-go).

Thanks!

Mike

Hi--could you send me the contact information as well, please. I really appreciate it.

Sent you both PM's

 

[anon(376224)]

Sent you both PM's

Thanks!

 

[acaruso]

I haven't received your message. Could you resend, please? Thanks!

 

[kevinxb]

Are people getting refurbished phones from Nokia in Europe or the US? Could someone please send me the contact info as well please? Thanks!

 

[bharathsekar]

Can you send me as well. Really feel bad to be given refurbished by AT&T

 

[anon(5503495)]

Same here, please. Nokia told me via Twitter to go through AT&T, but they only do a warrantly replacement with a refurbished phone (which I think is a crock since the phone is obviously defective from the get-go).

Thanks!

Mike

that sucks, ya att sent me one In bubble wrap and it had stickers on it, but I guess refurbished then huh? Looked brand new. Don't know if I like having a refurbished phone, I had a brand new one at one point

 

[anon(376224)]

that sucks, ya att sent me one In bubble wrap and it had stickers on it, but I guess refurbished then huh? Looked brand new. Don't know if I like having a refurbished phone, I had a brand new one at one point

Same here, I think. I went through Nokia, and they said they sent me a brand new phone (and it certainly looks new) but the serial number is lower than my original phone. Oh well... As long as this one works.

 

[jmerrey]

Looks brand new, but is actually a refurb? Sounds perfect to me!

 

[anon(376224)]

Agreed. As long as this one works as expected, I'm completely satisfied.

 

[johninsj]

Got my AT&T refurb exchange 920 last night. Other than the painful "restore" procedure, it looks like new, and (currently) is perfect - proximity sensor works, ff camera works w/o dust, rear camera image stabilization and AF works.

Refurb - possibly better than new I only hope the ribbon connector for the small board with the proximity sensor and ffcamera is actually glued on so it doesn't fail again, and that they worked out how to keep dust out.

 

[DaytonaGTS]

Got my AT&T refurb exchange 920 last night. Other than the painful "restore" procedure, it looks like new, and (currently) is perfect - proximity sensor works, ff camera works w/o dust, rear camera image stabilization and AF works.

Refurb - possibly better than new I only hope the ribbon connector for the small board with the proximity sensor and ffcamera is actually glued on so it doesn't fail again, and that they worked out how to keep dust out.

what color was yours? I've been waiting now over a month for Red.