04-26-2015 03:30 AM
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  1. majortom1981's Avatar
    I am doing a factory restore on my lumia 920. ITs been stuck at the gears for 10 minutes. To people who have done a factory restore how long did it take to finish?
    12-19-2012 05:17 PM
  2. rdifiori's Avatar
    You're most likely bricked. See the sticky section on how to fix.
    12-19-2012 05:22 PM
  3. SofaTester's Avatar
    Yeah my hard reset has been spinning for 25 minutes now.
    12-19-2012 05:24 PM
  4. Jonas Jonsson's Avatar
    If it takes longer than 20 minutes, there's probably a problem. I've done it a couple of times now, and it's been very quick (~10 minutes tops).
    12-19-2012 05:29 PM
  5. majortom1981's Avatar
    I did the volume down and power reset a couple of times and about the 4th time it rebooted normally.
    12-19-2012 06:13 PM
  6. kbiyani's Avatar
    How long did it took for you? Did it finally finish?

    Its been over 20 minutes and its still going on...

    I had this weird problem, where phone would shutdown anytime without any notice. I would realize only when I pick up the phone that it could not be turned on. I had to soft reset it to get it to power on. I have been doing this for a few weeks.

    I finally talked to Nokia support even after the recent update didn't fix it. The dumb lady there asked me to hard-reset the phone; she and Nokia apparently aren't aware of this problem at all.

    It is still hard-resetting... Looks like I got a lemon
    12-31-2012 01:01 PM
  7. jwinch2's Avatar
    I just did a hard reset on my 920 so that I could return it upon receipt of a replacement for repeated shutdowns, even after the update. I had the screen with the spinning gears for a good two hours and, despite repeated shutdowns and soft resets, it would not stop. I left it alone for a couple of hours further and it eventually finished. Very odd. At least now I can return the phone, and hopefully the new one does not have these issues.
    01-11-2013 01:27 AM
  8. dms489's Avatar
    I had the same problem - it spun for hours, and the phone got hot. I saw the above posts and did the volume down / power restart. It came up with an icon indicating that power was low. I put it on the charger and some time overnight, the phone began its wake-up process. I don't remember seeing the suggestion that it should be plugged in to power when resetting, but it seems that power was the problem in my case.
    02-13-2013 09:20 AM
  9. nycny's Avatar
    Apparently during the process of hard reset, the phone backs up all your data,programs, settings, text, even call history, so when your new, replacement phone is set up, every thing is restored.
    02-13-2013 09:30 AM
  10. simpkijd's Avatar
    Apparently during the process of hard reset, the phone backs up all your data,programs, settings, text, even call history, so when your new, replacement phone is set up, every thing is restored.
    Sorry, I don't think that is correct....
    Omar Al_hammadi and pugpuggle like this.
    02-13-2013 09:37 AM
  11. Skynetz's Avatar
    Yea, it is correct.
    nycny likes this.
    02-13-2013 10:10 AM
  12. RobWarthen's Avatar
    Mine was going forever also. Glad I saw this say something about waiting, but it is now 90 minutes and no luck so far. I do have it almost full.

    It has been running low on battery a lot and it also has been getting hot. I turned off ALL background tasks, but still no luck. Figured I'd try this and slowly readd programs back until I figure out what was causing the problem.
    02-17-2013 09:00 PM
  13. William Marty's Avatar
    My Lumia 920 has been lagging all day, I wasn't able to do anything with it so I tried the following:
    - Turn off and on again
    - Drain battery
    - Soft reset

    none of the above seemed to solve the problem so I decided to do a hard reset. But now I am also stuck with the turning gears. It's been like this for over an hour now. Should I wait a couple more hours and see what happens or shall I try another soft reset?
    02-19-2013 09:30 AM
  14. mkalinski's Avatar
    William Marty

    My Lumia 920 has been lagging all day, I wasn't able to do anything with it so I tried the following:
    - Turn off and on again
    - Drain battery
    - Soft reset

    none of the above seemed to solve the problem so I decided to do a hard reset. But now I am also stuck with the turning gears. It's been like this for over an hour now. Should I wait a couple more hours and see what happens or shall I try another soft reset?





    Disable the screen magnifier.
    I had the same problem on my lumia 920 and it was a the screen magnifier I activated a couple of days ago trust me ;)


    I had the same problems with the hard reset, too.
    I decided to soft and hardreset my phone with the following combination "Hold down Start button+volume down+camera button" your phone will reboot now and you will see these turning gears again! But dont become desperated. Do it after 5 minutes again and again it will help!

    *CONNECT YOUR DEVICE WITH THE CHARGING CABLE! THIS STEP WILL TAKE MUCH BATTERY

    After a few hard resets my phone is done in under 10 minutes.
    Youd better reset as often you can.
    03-09-2013 03:22 PM
  15. Faragondk's Avatar
    I found that removing the SIM card before hard resetting, speeded up the hard reset for me.
    03-10-2013 03:27 AM
  16. johninsj's Avatar
    I am doing a factory restore on my lumia 920. ITs been stuck at the gears for 10 minutes. To people who have done a factory restore how long did it take to finish?
    Long long time. I wiped mine before returning for exchange, and it sat on the gears for what seemed like an hour or more. Eventually it worked - put it on AC power and let the gears spin. Check back in an hour or so.

    You can try doing a soft reset (press and hold vol down and power for 10ish seconds) - I think I did that a couple times - but I bet that doesn't do anything other than interrupt the very slow process of hard resetting.
    03-10-2013 09:25 AM
  17. lita_g's Avatar
    I did a hard reset last weekend, started around 1pm and kept thinking it was bricked since it was taking hours! I even did a few soft resets while the gears were turning to see if I could stop it (I had already waited like 2 hours before trying that). I even downloaded the files needed for unbricking. Then I went out for a few drinks, got back home around 11pm and the gears kept turning, I did another soft reset and it started back up. Weird little bugger, and besides fixing my problem syncing my hotmail, I don't see any improvements in performance, I think the battery is draining faster now. I need to fully drain the battery before I can say anything more about it though.
    03-10-2013 11:55 AM
  18. fkiehner's Avatar
    Mine has been going for over 3 hours. Tried the vol down/power and vol down/pwr/camera. Get the ATT world screen and then the Nokia screen then it drops right into the spinning gears. Did this numerous times and the same thing happens. Going to let it run and see what happens. I am working for another 3 1/2 hours. If it hasn't finished by then, will look up the brick recovery procedure. I only have about 7G left so it may be doing a llllooooonnnnnnggggg back up. Will update when it finishes.
    03-12-2013 01:16 AM
  19. MadSci2's Avatar
    Here's my experience today. I have been having the dreaded "Other" storage bug, where it and the "Apps" keps growing and growing, slowly, and also in great jumps for no good reason. As we know, MS is working on a fix in the next OS update. But on Thursday my "Other" instantly jumped up from 4 to 9GB and used up all my free space. I deleted all that I could and limped along on a half a Gig of free space until the work week was done and then I decided a Hard Reset was in order.

    I backed up as much as I could on my laptop, and via the backup functions on the phone, then took the plunge.

    I rabidly got to the spinning gears logo and connected the phone to the mains and waited. After a half hour I tried to soft reset it with no effect. I did several more over the next hour, also with no effect.

    I began to despair, but decided to let it alone. The Gears kept spinning for nearly 2 1/2 hours!, then it happy proceeded to boot up. The firmware and OS were the latest versions and it was ready to start automatically load all my Apps. The system also was ready to open up all my email and Outlook accounts, all I needed was their passwords - a massive improvement over manually entering all the advanced credentials as usual.

    So, I council patience before concluding your phone is bricked. I can't figure out why it takes so long, but at least in my case - it worked

    good luck to all! and lets get the memory mess fixed Microsoft!!!
    mattmillerwastaken likes this.
    03-17-2013 07:34 PM
  20. kiwiant's Avatar
    Phone was taking about two hours and hard resets (from about dialog and vol down+power) weren't working. Removing the SIM card and pressing vol down+power+camera took about 3 mins for the reset. All good now.

    SIM card wasn't recognised after the reset so I needed to do another phone restart.
    03-30-2013 07:34 PM
  21. Boost2Boob's Avatar
    When the lightning and the gear got stuck for 10 minutes I pressed the same hard reset buttons again and then the Nokia symbol came and the phone started.
    04-01-2013 06:25 AM
  22. The Sand's Avatar
    I installed the Nokia update released a couple of nights ago and since then my phone hasn't worked right. After 2 days I finally got my GPS to locate me correctly but 90 percent of my live tiles aren't updating at all. I only have about 10 apps allowed to run in the background and update and most of them, like the battery app, are just sitting there doing nothing (I have to launch the battery app to get the live tile to update and show battery status.) Thus the hard reset when there was nothing left to try.

    I had Windows Phone 7 and a hard reset was not a big deal and did not take that long. I have read above the phone is "backing up" which really I didn't want. The point of a hard reset is to get me back to scratch. It has been 2 hours and I am still looking at spinning gears. Hopefully it will come out of it but I am getting concerned. I will post back what ultimately happens here especially since I had a stellar device with no trouble until I installed the recent Nokia update.
    04-03-2013 11:52 PM
  23. The Sand's Avatar
    After 4 hours of seeing gears I used the flashing instructions for a bricked Lumia 920 (located in Sticky) and my Lumia 920 came around and is now fine...
    04-04-2013 03:11 AM
  24. Phij Robles's Avatar
    men, were can i find the sticky section...
    04-29-2013 05:58 AM
  25. meimnot99's Avatar
    Forever and counting....
    06-05-2013 10:44 PM
44 12

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