1. kenjifirera's Avatar
    I have had this weird problem where I take a photo in sunlight and I'd get a bit of a purple glare or for example I took a pic of my mom in a grey shirt and it came out purple!!! Anyone else have this problem?
    12-25-2012 10:24 AM
  2. George Ponder's Avatar
    possibly lens flair created with the bright light hitting the lens just right.... otherwise I'd think it was a white balance issue.

    Next time you see it... cup your free hand along the sides of the phone as a make shift lens hood. That should keep the flair down..
    12-25-2012 10:33 AM
  3. kenjifirera's Avatar
    Alright I just tried cupping my hand the shirt still turns purple in warm/yellow lighting. Is there anyway of fixing this or is it just an issue with the phones software. Thank you for the quick response :)
    12-25-2012 10:38 AM
  4. George Ponder's Avatar
    Heading out the door to Grandma's house... post a sample picture and I might be able to see what's going on. If it's more of a color cast over the entire photo, it could be a white balance issue.

    I'll try to check back in a little while from the WPCentral App.
    12-25-2012 10:59 AM
  5. johninsj's Avatar
    Alright I just tried cupping my hand the shirt still turns purple in warm/yellow lighting. Is there anyway of fixing this or is it just an issue with the phones software. Thank you for the quick response :)
    Check the photo settings - is White Balance not Auto?
    12-25-2012 11:08 AM
  6. kenjifirera's Avatar
    white balance is on auto and I tried different white balance settings and nothing changed.
    12-25-2012 11:25 AM
  7. Nabkawe5's Avatar
    I think waiting for portico update is your best bet .
    12-25-2012 11:47 AM
  8. kenjifirera's Avatar
    but from what I heard the portico update addresses sharpness issues, and if this truly is a color balance issue then portico definitely isn't going to help..
    12-25-2012 11:57 AM
  9. Fuzzy John's Avatar
    the first photo is the normal color of the shirt taken in flourescent light the second and third are in yellow/warm lighting.

    Attachment 25511
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    12-25-2012 12:45 PM
  10. kenjifirera's Avatar
    RE POST: Sorry for broken attachments

    the first photo is the normal color of the shirt taken in flourescent light the second and third are in yellow/warm lighting.


    wp_20121222_001.jpg
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    12-25-2012 01:24 PM
  11. Huime's Avatar
    if thats the light's color whats the problem here?
    12-25-2012 01:31 PM
  12. kenjifirera's Avatar
    if thats the light's color whats the problem here?
    the shirt is gray but warm colors change the shirt purple, same thing happens in sunlight. thats the problem.
    12-25-2012 01:41 PM
  13. Fuzzy John's Avatar
    RE POST: Sorry for broken attachmentsthe first photo is the normal color of the shirt taken in flourescent light the second and third are in yellow/warm lighting.Click image for larger version. 

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    Is your white balance set to auto in all 3 pictures? When you change the white balance make sure you tap the Save button.
    12-25-2012 01:51 PM
  14. Huime's Avatar
    Ah now i get it. Agreed that white balance is off
    12-25-2012 01:56 PM
  15. kenjifirera's Avatar
    Is your white balance set to auto in all 3 pictures? When you change the white balance make sure you tap the Save button.
    ive changed the white balance setting to different ones and saved yet it kept making the gray shirt purple. thats why im trying to understand if its just the normal white balance issue in the nokia till the next update after portico?
    12-25-2012 02:01 PM
  16. Fuzzy John's Avatar
    ive changed the white balance setting to different ones and saved yet it kept making the gray shirt purple. thats why im trying to understand if its just the normal white balance issue in the nokia till the next update after portico?
    Your white balance should be either Auto or match the lighting used in the scene. If the white balance is not set properly your colors will be off.Unless defective, the Lumia 920 before Portico, with the white balance set to Auto will adjust itself in most lighting conditions.
    12-25-2012 02:20 PM
  17. kenjifirera's Avatar
    Your white balance should be either Auto or match the lighting used in the scene. If the white balance is not set properly your colors will be off.Unless defective, the Lumia 920 before Portico, with the white balance set to Auto will adjust itself in most lighting conditions.
    yeah...even on auto it still doesnt fix the color change it keeps the shirt purple. so what do you think is it a defect with my phone or is it an issue with lumia white balance. Ive heard there were some problems with the white balance but I dont know if it includes my current problem.
    12-25-2012 02:24 PM
  18. George Ponder's Avatar
    It's the white balance. Use Creative Studio to adjust or choose one of the indoor settings.
    12-25-2012 02:40 PM
  19. kenjifirera's Avatar
    It's the white balance. Use Creative Studio to adjust or choose one of the indoor settings.
    thank you for the reply george I have also used the creative studio and indoor settings to no avail of getting the shirt back to gray. hope nokia works on this in the next update.
    12-25-2012 02:47 PM
  20. adroit9's Avatar
    So wait a minute... All three of those pictures were taken by your Lumia 920, right? With the first picture taken with the fluorescent white balance setting, or auto? Because the first one looks correct, the second looks like you have Daylight or Cloudy turned on, and the third being auto possibly (it gets indoor auto wrong on occasion).
    12-25-2012 04:17 PM
  21. kenjifirera's Avatar
    So wait a minute... All three of those pictures were taken by your Lumia 920, right? With the first picture taken with the fluorescent white balance setting, or auto? Because the first one looks correct, the second looks like you have Daylight or Cloudy turned on, and the third being auto possibly (it gets indoor auto wrong on occasion).

    The way I got the first picture right was by using an ACTUAL fluorescent light which is a cool lighting compared to the yellow light which is warm
    lighting. So pictures with sunlight that's either setting or a lightbulb with the yellow tint changes the shirt purple. I'm starting to think its the white balance adjusting to the light.
    12-25-2012 04:46 PM
  22. George Ponder's Avatar
    Home now and can look at the pics on a larger screen than my 920.... definitely a white balance issue. But, remember when you create a warmly lit environment, the white balance will reflect that lighting. It's not designed to counter a warm light, it's designed to reflect it.

    So when you turned on the yellow, more warmer light your picture will reflect what you are seeing.
    12-25-2012 05:59 PM
  23. kenjifirera's Avatar
    Home now and can look at the pics on a larger screen than my 920.... definitely a white balance issue. But, remember when you create a warmly lit environment, the white balance will reflect that lighting. It's not designed to counter a warm light, it's designed to reflect it.

    So when you turned on the yellow, more warmer light your picture will reflect what you are seeing.
    Thank you for that piece of knowldge. I hope they make an option to turn off white balance for these situations. Thanks everyone for your input.
    12-25-2012 06:08 PM
  24. adroit9's Avatar
    Thank you for that piece of knowldge. I hope they make an option to turn off white balance for these situations. Thanks everyone for your input.
    Turn off white balance? It's a setting like a dial, you can't turn it off. You can turn off auto though, and switch it to a different setting manually. From what I can tell, there's nothing wrong with your phone. You just need to use the right settings. Messing around and using different colour lights will of course throw the camera for a loop if left on auto.
    12-25-2012 07:41 PM

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