1. slashd0t's Avatar
    As I understand it, after a reset, to restore your phone, you MUST enter your Live credentials during the initial setup process or it won't prompt you for a restore... Here's my problem.....

    I have an unlocked Rogers 920 and I'm on Bell. The setup process doesn't allow you to connect to wifi BEFORE asking you this question, it only assumes that you have a sim card with a data plan.... Clearly they didn't think this through as there are a lot of people who travel and are on the road (roaming) and don't have the luxury of sucking hundreds of dollars in roaming charges..

    Regardless, I'm not on the road right now and I have a data plan, BUT, my data plan won't work until I enter in the Bell APN information which I can't do during the setup process, meaning, as long as I have this 920, I will never be able to restore my phone from backup, essentially making the backup feature useless to me and many others..

    The Lumia 920 is the only phone I've ever had that has made me enter the APN information with my sim card..

    Anyone have any idea how I could work around this? I'm stuck with yet another problem on my 920 which requires a hard reset, and I really can't be bothered to re set everything up all over again.


    frendz07 likes this.
    12-29-2012 11:07 PM
  2. abelitin's Avatar
    Hmm, I'm on the same boat; only difference, I'm with Mobilicity.

    So far I've had to manually restore everything, but I didn't have a lot of stuff the first few days so it was no big deal. Now, however, it's a pain.

    Have you had any luck figuring out (maybe somewhere else)?

    01-02-2013 12:51 PM
  3. conanheath's Avatar
    There was another post on similar situation. I don't remember where it was or if they found a solution but you may try searching forums. Good luck. Sorry I looked and couldn't find it on phone.
    01-02-2013 01:09 PM
  4. astroboy100's Avatar
    Yeah I was in the same boat when I did a hard reset, as I don't have a data plan and couldn't connect to WiFi to get the backup to restore....not too well thought out Nokia...especially when it seems like you took non-data plan people in mind with your Nokia Music app and downloading offline streams. ;-)
    01-02-2013 07:01 PM
  5. slashd0t's Avatar
    Anyone by chance figure out a solution to this? I'm stuck here again since I have to send my 920 in for warranty service.. So annoyed that the backup/restore feature is so terribly implemented on Windows Phone :(
    01-24-2013 10:59 AM
  6. ttsoldier's Avatar
    Don't think you can do anything about this

    Hopefully Microsoft fixes the whole backup and restore feature in a future update.

    If it's one thing I loved about my blackberry was the backup and restore. Phone was practically the same.
    01-24-2013 11:07 AM
  7. aafolabi's Avatar
    Hi all, I found a work around of some sort.
    I found that the phone tries to connect using settings compatible with the network the phone was originally locked to, even if the phone is unlocked. So if you can get a simcard from the original network that would get you through the first stage of the backup process then you can connect to wifi later on. In my case I got a free pay as you go simcard and put on 5 of credit.

    Hope this helps somebody
    03-20-2013 09:55 AM
  8. belgiantrotter's Avatar
    same issue for me
    seriously has this ever been tested by MS & Nokia teams. what moron develops such things...

    no restore option in settings
    no restore over wifi

    now I'm stuck with a "new" phone, all settings "gone"

    what a bunch of geniuses work at nokia & MS... seriously it's these details that are getting to me day after day even though I'm staying a strong believer of the platform...

    ***sigh*** pffffff
    04-21-2013 02:25 AM
  9. Kjeld Pedersen's Avatar
    Still no updates from Microsoft....

    Phone had a muffle sound, wanted to use the backup feature on the new phone I received.


    Here is the crazy thing I had to go to,

    I had to call my friend with an ATT sim card with a data plan so I could retrieve my backup, because wifi doesn't work, and this app only works when first booting the phone.

    Also it had to be an ATT sim card with data plan even though I purchase this phone unlocked but due to contracts between Att and Nokia the phone has to be locked for up to 5 months, did they tell me that when i bought the phone? of course not...

    I had to replace my phone because a muffled voice, which i still believe is software related, they gave me a new one, after a week waiting because ATT won't do it for I'm no longer with them so it went through nokia.

    Talking about must stars must be aligned in order to have this tool work...
    I want this Windows Os and nokia to succeed but come'n... you guys are ruining the great things you've accomplished.

    Seriously get your act together microsoft, you lose a customer everytime this happens...
    06-20-2013 09:30 PM
  10. frendz07's Avatar
    but i have factory unlocked mobile , i have working internet connection as well !!!
    but it never gets connected!!!
    07-05-2013 11:52 AM

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